Packaging Items For Return To Honeywell; Sending Equipment Back For Repairs: Return Material Authorization (Rma) Procedures - Honeywell Vocollect Talkman A700 Product Manual

54 | Vocollect Talkman A700 Product Guide
The Customer Service department generally issues RMAs to customers who are returning products for repair.
However, Honeywell may issue RMAs for other reasons, such as the following:
• The product belongs to Honeywell. Honeywell may have loaned the product to a customer or provided it
as a sample.
• Honeywell requested that the customer return the item, perhaps for testing.
• A Honeywell employee at the customer site has determined that the product should go back to Honeywell
for some other reason.
• Exchange — for example, an incorrect item was shipped or the wrong size of belt was ordered.
Some Honeywell customers have service contracts with repair depots to perform repairs on Honeywell
products. Customers with these service contracts should contact their repair depot to return equipment. Follow
the RMA issuance procedures to eliminate unnecessary repair costs and to ensure timely product receipt. If
you have a question about the RMA process, please contact Customer Service.

Packaging Items for Return to Honeywell

Note: Properly packaged RMA items facilitate faster repair and return of Honeywell products. Honeywell
appreciates your assistance and adherence to these policies.
1. Pack items so that no items can come into direct contact with one another or with the sides, bottom, or
top of the shipping container.
2. Line the shipping container with at least one layer of padding, preferably anti-static bubble pack.
3. Pack each item individually in a bag or wrapping, preferably anti-static bubble bags or wrapping.
• If individual wrapping is not possible, place some packing material (such as anti-static bubble pack)
on the bottom of the shipping container, then pack items between layers of the material.
• Avoid using foam peanuts as the only packing material because they do not prevent items from coming
into contact with each other or the walls of the shipping container. Peanuts can, however, fill empty
space in the shipping container and on top of items that have been individually packed in anti-static
bubble bags.

Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures

1. Send an email to ACSHSMVocollectRMA@honeywell.com with the following information:
• Name of customer contact person
• Company name
• Company address
• Phone number
• Fax number
2. Also provide the following information about the items being returned:
• Quantity
• Description of product
• Serial number
• The version number of the software currently installed at your site
• Description of problem or reason for return
• Whether the product is covered by warranty, Extended Service Plan (ESP), or Depot Express
• A purchase order number if items are not covered by ESP or Depot Express
3. Include the RMA number on the shipping label, if shipping items to Honeywell.
4. Package the equipment according to the packaging instructions.
Confidential: For informational use by Honeywell resellers and customers only