Chapter 5: Troubleshooting Equipment Problems; I Can't Hear Anything Through The Headset; The Scanner Will Not Scan - Honeywell Vocollect Talkman A700 Product Manual

Chapter 5
Troubleshooting Equipment Problems
Sometimes you will not see an LED indicator change or hear an error message, but will see some other sign
of trouble. Find the description below that most accurately describes what you see. Follow the steps in
sequence until the issue is resolved; start with the first option and see if that solves your problem before
moving on to the second. If none of the listed steps resolve the problem, contact Vocollect to send the
equipment back for repair or to speak with a support representative.

I Can't Hear Anything Through the Headset

1. Make sure the device has a fully charged battery.
2. Make sure the headset is properly connected to the device.
3. Try the headset on a device that is not having problems.
4. Try a different headset on the device with the problem.
5. Turn the device off and then back on again.
6. Reboot the device.
7. If you are using an SRX or SRX2 headset, make sure your headset is paired with your device.
8. If the headset is broken, send it back to Vocollect for repair.

The Scanner will not Scan

These steps apply to bar code scanners external to the Talkman device and not the integrated scanner in
the Talkman A730.
1. Make sure the scanner is on, plugged into the Talkman device properly, and that the battery is charged.
2. Make sure the Talkman device is on, the battery is charged, and that it is running voice process software
(task or voice application) that is set up for scanning.
3. Using VoiceConsole, verify that the task is set up to use the port "BT_SCAN" for its scanning connection
in the advanced settings of the task package.
4. Check the Talkman device in VoiceConsole. If the "Peripherals Paired With" status indicates "searching,"
verify that the correct Bluetooth address was entered. Correct the entry if necessary by following the initial
procedure to set up the connection.
5. If the scanner beeps several times after a scan, it is not connected. Verify the connection with the Talkman.
6. If the scanner appears to scan and beeps once (indicating successful scan) but Talkman does not appear
to accept input, assure that the task termination characters are the default (CR/LF). If not, the scanner or
task may need to be reprogrammed to match.
7. If a scan was attempted while the Talkman was asleep, the Talkman may ignore all subsequent scans.
Toggling the Talkman on/off will typically correct this condition.
8. Try connecting the scanner to a different device.
9. If the scanner is damaged, send it back to Honeywell for repair.
Confidential: For informational use by Honeywell resellers and customers only