Related Manuals for Polycom ENA SmartVoice VVX 400
Summary of Contents for Polycom ENA SmartVoice VVX 400
- Page 1 Getting to Know your Polycom VVX 400/410 > Layout Polycom VVX 400/410 Message Waiting Indicator Line keys Line keys Soft keys Home Transfer Navigation keys/ Headset Select key Messages Speakerphone Mute Hold Microphone Volume...
- Page 2 Getting to Know your Polycom VVX 400/410 > Soft Keys and Buttons Polycom VVX 400/410 Soft keys are functions you see on your lcd screen. They change according to where you are in a call sequence. You select a soft key function by...
- Page 3 Getting to Know your Polycom VVX 400/410 > Three Views Polycom VVX 400/410 Calls Home Lines...
- Page 4 Place a Call > Using Dial Pad Polycom VVX 400/410 On hook Off hook Dial number Dial number on dial pad on dial pad then then Press Dial Press Line Key Press Send Lift handset Wait for call to complete...
- Page 5 Place a Call > Using Dialer Polycom VVX 400/410 On hook Off hook Press Line Key Press Send Press Send Use navigation arrows Lift handset Use navigation arrows to highlight number to highlight number...
- Page 6 Place a Call > From Recent Calls List Polycom VVX 400/410 Select Directories in Select Recent calls Home view then Using navigation arrows shortcut Press Dial Use navigation arrows to highlight number Right = Placed Left = Received Down = Missed...
- Page 7 Place a Call > from Corporate Directory Polycom VVX 400/410 If a Corporate Directory is available: Select Directories Select Corporate Using Search or Press Dial soft key in Home view Directory navigation arrows highlight number...
- Page 8 Place a Call > Intercom Polycom VVX 400/410 An intercom call may be placed from a Polycom VVX phone to a Polycom Soundpoint phone Select Intercom icon in Home view Dial the party you would Press Send or wait like to intercom...
- Page 9 Answer a Call > Single Polycom VVX 400/410 Pick up the handset Press Line key on which call appears Press Answer...
- Page 10 Answer a Call > Multiple > One Key for your Extension Polycom VVX 400/410 When on an active call, Press Answer Highlight a call on hold Use navigation keys see caller id for next Other calls are automatically and press Resume to...
- Page 11 Answer a Call > Multiple > Multiple Keys for your Extension Polycom VVX 400/410 Press Answer or the Line key on The original caller will automatically When on and active call, next call will which the call is ringing to pick it up...
- Page 12 Answer a Call > Ringing on Another Phone > Line Appearance Polycom VVX 400/410 Pick up handset Press line key If you have an appearance of another line on your phone you can answer incoming calls on that line Press Answer...
- Page 13 Answer a Call > Ringing on Another Phone > Enhanced Monitored Extension Polycom VVX 400/410 If you have a line key programmed as an Enhanced Monitored Extension, press that key to pick up incoming calls on that extension...
- Page 14 Answer a Call > Ringing on Another phone > Directed Call Pick Up Polycom VVX 400/410 Dial *53 and the extension of the On hook Press Dial ringing phone Dial *53 and the extension of the Press Send ringing phone...
- Page 15 Answer a Call > Ringing on Another Phone > Group Call Pick Up Polycom VVX 400/410 Dial *54 Press Dial On hook To pick up a call ringing on a phone in your Call Group Dial *54 Press Send Off hook...
- Page 16 Answer a Call > Reject Polycom VVX 400/410 You may need to press More to see the Reject soft key Press Reject to send an incoming call directly to voicemail...
- Page 17 Answer a Call > Ignore Polycom VVX 400/410 You may need to press More to see the Ignore soft key Press Ignore to silence the ringer on an incoming call. The call continues to silently ring and can be answered until it rolls to voicemail...
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Page 18: Do Not Disturb
Do Not Disturb Polycom VVX 400/410 Do Not Disturb (DND) sends all incoming calls directly to voicemail. To toggle Do Not Disturb on and off: Select the DND icon Select DND soft key in Home view if available... - Page 19 Transfer a Call > Three Types Polycom VVX 400/410 Blind Direct to Voicemail You transfer the call without talking to You send the call directly to the the recipient before completing the voicemail of the person to whom you transfer...
- Page 20 Transfer a Call > Consultative Polycom VVX 400/410 Press Transfer button Press Transfer button again Dial recipient Announce caller to complete transfer (Caller automatically placed on hold)
- Page 21 Transfer a Call > Blind Polycom VVX 400/410 Dial recipient Complete transfer Initiate transfer Or wait (Caller automatically placed on hold)
- Page 22 Transfer a Call > Direct to Voicemail Polycom VVX 400/410 Press Enter Press VMxfer Dial recipient Or wait If do not have VMxfer soft key and have a 4 digit extension, press Transfer, Blind, *90 followed by extension, Send If do not have VMxfer soft key and have a...
- Page 23 Transfer a Call > Cancel Polycom VVX 400/410 Press Cancel at any point prior to completing a transfer to return to the original call...
- Page 24 Parked Calls > Park a Call Polycom VVX 400/410 Call Park allows you to place a call on hold so it can be retrieved from any other ENA SmartVoice phone in your building. Press Transfer Press Transfer Dial *98 You will hear a...
- Page 25 Parked Calls > Retrieve a Parked a Call Polycom VVX 400/410 On hook Press *99 Press Dial followed by orbit number Press *99 followed by orbit number Off hook...
- Page 26 Conference Calls > Place Polycom VVX 400/410 Press Confrnc When you are on and Dial party would like When second party answers, active call, press to add to call press Confrnc Original caller automatically More placed on hold...
- Page 27 Conference Calls > Split, Hold, End Polycom VVX 400/410 Split Hold To place all callers on hold and end To place all callers on hold and keep To remove yourself from the call, but the conference press Split the conference active, press Hold...
- Page 28 Voicemail > Initial Set Up Polycom VVX 400/410 Select Messages icon in Home view Select Message Select Line Select message Center type and press Connect Press Messages button...
- Page 29 Voicemail > Checking Voicemail from your Phone Polycom VVX 400/410 Select Messages icon in Home view Select Message Select Line Select message Center type and press Connect Press Messages button...
- Page 30 Voicemail > Check from Another ENA SmartVoice Phone in Organization Polycom VVX 400/410 Press the Messages Button • When hear prompt, “Please enter your PIN,” press the star key (*) • Enter your 10 digit number (If you have an extension only, check with your •...
- Page 31 Voicemail > Check from Phone Outside your ENA SmartVoice System Polycom VVX 400/410 Dial 1-877-675-1152 • At prompt, enter your 10 digit number (If you have an extension only, check • with your system administrator to get your full 10 digit number) Enter your PIN •...
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