Kwikset Smartcode 910 Z-Wave Programming and Troubleshooting Guide

1. Keep door open. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).
   
   
2. Enter new Mastercode.
   
   
3. Press Lock button once.
   
   
4. Re-enter Mastercode.
   
   
5. Press Lock button once.
   
   If programming is successful, the keypad will flash green once with one beep.
   If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure the Mastercode has not already been programmed. Attempt the procedure again, making sure to enter the same new Mastercode in step 2 and 4.
   
   
6. Make sure switch #3 is on, and press the Program button once. If you hear three beeps and see the keypad flash green three times, the Mastercode is enabled.
   
   NOTE: The lock will time out after five seconds.

Adding User Codes with the Mastercode Enabled

The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock.

Disabling and Deleting the Mastercode

1. Keep door open. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).
   
   
2. Press Lock button once.
   
   
3. Enter Mastercode.
   
   
4. Press Lock button once.
   
   
5. Re-enter Mastercode.
   
   
6. Press Lock button once.
   
   If programming is successful, the keypad will flash green once with one beep.
   If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure the Mastercode has been enabled before trying to disable it. Attempt the procedure again, making sure to enter the same Mastercode in steps 3 and 5.
   
7. Make sure switch #3 is on, and press the Program button once. If you don't immediately hear three beeps and see the keypad flash green three times, the Mastercode is disabled.
   
   NOTE: The lock will time out after five seconds.

Troubleshooting: Door Jamming and Door Handing

The door handing process was not executed during installation.
Perform the door handing process in the Installation Guide.

The hole in the door is misaligned.

Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door.

The wrong deadbolt latch is installed.

SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new latch and reinstall the lock.

The deadbolt latch and strike are misaligned, causing the latch to bind.

Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked.

The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch.

As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike.

The hole in the door frame for the latch bolt is not drilled deep enough.

Make sure the hole in the door frame is drilled at least 1" (25 mm) deep.

The mounting plate is placing tension on the torque blade.

Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly.

The clutch is disengaged.

Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly. If it does not rotate smoothly, the clutch has become disengaged. Simply rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch. Align the turnpiece with the torque blade and reinstall the interior assembly on the door.

The lock interior is not mounted perpendicular to the ground.
Remount lock interior assembly as illustrated in the Installation Guide.

The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door.

The battery level is too low.
This is indicated by the keypad flashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again.

The latch and strike are misaligned, causing the latch to bind.
If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.

The latch and strike are misaligned, causing the latch to bind.
If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.

The keypad is unresponsive.

The Lock button does not lock the door.

The battery is too low to lock the door.
This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set.

The latch is installed upside down.
The mounting plate is placing tension on the torque blade.
The clutch is disengaged.

The lock fails to pair with a Z-wave smart home system.

The lock is not close enough to the controller.

Some Z-wave systems require that the lock be within 12" of the controller during the pairing process. If the lock has already been installed on the door, remove the interior assembly from the mounting plate. Make sure the batteries are installed, and bring the interior assembly next to the controller. Follow your smart home system's instructions to begin pairing at the controller. The lock may need to remain stationary for 60 seconds during pairing.



NOTE: Some locks have an anti-tamper alarm that will sound if the interior is disconnect from the exterior. If this alarm is heard, perform the following:

1. Reboot the lock:
   1. Remove the battery pack from the lock.
   2. Press the "Program" button for 5 seconds and then the "A" button for 5 seconds.
   3. If TS (touchscreen controller) shows low battery trouble for the lock subjected to the firmware update then install new batteries in pack.
   4. Replace the battery pack into the lock.
   5. If lock still fails to OTA update firmware, proceed to Step 2.
2. Delete, default, and pair lock again:
   1. Delete the lock from TS (touchscreen controller).
   2. Perform a factory reset:
      1. Remove the battery pack from the lock.
      2. Press the "Program" button for 5 seconds and then the "A" button for 5 seconds.
      3. Press and hold the "Program" button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
      4. Press the "Program" button momentarily.
      5. After several seconds, the lock will flash the status LED red and green several times and beeps twice (if audio is enabled) to indicate factory reset is complete.

3. For model 910 or 914, perform handing on the lock. For model 916, it will automatically perform handing.
4. Pair the lock with TS again.
5. If lock still fails to OTA update firmware, proceed to Step 3.

The batteries drain within one week.

Keypad error.
See "Keypad error test".

The Wireless Card LEDs are staying on.
Remove the battery pack, press and hold the program button for five seconds. Replace the battery pack. If the Wireless Card LEDs continue to stay on, contact Technical Support.

The batteries drain within a few weeks.

The smart home system's user interface falsely reports a low battery.
If you receive an alert from your smart home system indicating that the battery is low, confirm this is true at the lock. Turn on switch #1 so that the status LED flashes every six seconds. If the LEDs turn amber or green, followed by a red flash, the battery is low. If the red flash is not seen, the battery is not low. This is an error on the smart home system side that will often be fixed when the lock is manually locked or unlocked.

The smart home system controller's communication with the lock is draining the battery.
Remove the lock from your system. Put a new set of batteries in the lock. Operate the lock in stand-alone mode for a week. If the batteries drain within the week, the problem resides in the lock. If the batteries do not drain, the problem may be the smart home controller. Call Technical Support.

The smart home system controller's ping frequency is too high.
Decrease the ping frequency from the controller to the lock to the lowest possible setting.

The lock still shows low battery behavior locally and/or on SmartHome console after fresh batteries were installed:

To ensure proper operations post power cycle, allow 30 seconds between battery removal and replacement. If the lock still displays low battery behavior and/or fails to join/rejoin a ZigBee network, remove the battery pack, press and hold the program button for 5 seconds then press and hold button A for 5 seconds. Replace the battery pack.