Table of Contents
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Table of Contents
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Summary of Contents for Yealink W56H
- Page 1 Yealink W56H User Guide Rev. 2018‐10‐23.01 ...
- Page 2 Overview The Yealink W56H is a cordless handset that, as part of a DECT phone package, offers users both mobility and functionality. Handset Components The main components of the W56H handset are the LCD screen and the keypad. 1. Earpiece 2. Power Indicator LED 3. LCD Screen 4. SoftKeys 5. Message Key 6. Speakerphone Key 7. Navigation Keys 8. OK Key 9. Dial Key/Power Key 10. Hangup Key 11. Keypad 12. Transfer (TRAN) Key 13. Mute Key 14. Microphone 15. Speaker ...
- Page 3 1. Making a call 1. Start dialing the number you wish to reach Please note that, while this is not the default, your organization may have special dialing rules that are required to dial certain numbers (e.g. dialing a 9 before an external number) 2. Press the ( ) button to dial selected phone number 2. Answering a call 1. Press the ( ) button to answer an incoming call Optionally you can press the softkey under the word “Answer” 3. Working with calls on hold This phone can place calls on hold and allow you to switch between them. NOTE: Many organizations use call parking instead of placing calls on hold because it can make the process of moving a call around in your organization easier. 3.1. Placing an active call on hold 1. While on an active call, press the softkey under the word "Options" 2. Using the directional buttons, select "Hold" by highlighting it in blue and pressing OK 3.2. Resuming an on‐hold call If you only have one call on hold and no other active calls you can resume that call by pressing the softkey under the word “Resume” If you have a call on hold and are currently on another active call you must place the active call on hold, transfer it, or end it before you can resume a call on hold. 1. Use the arrow keys to select a call on hold from the list of on hold calls on your screen 2. Press the softkey under the word “Resume” ...
- Page 4 4. Transferring a call This allows the user to transfer an active call to another party's extension. 4.1 Performing a transfer A blind transfer allows any user to transfer an active call to another destination as quickly as possible. 1. While on an active call, press the softkey under the word "Options" 3. Using the directional buttons, select "Transfer" by highlighting it in blue and pressing OK 2. Dial the destination number where you want to send the call To send a call directly to voicemail dial a star (*) before the user’s extension 3. Press the softkey under the word "Transfer" NOTE: If you wish to move calls around while having the opportunity to speak with the destination before they receive the call then Intulse recommends using call parking instead of attended transfers in most cases. 5. Call Parking Call parking is a process of placing a call on hold in a predefined “space”. Anyone can retrieve that call at a later time by pressing the corresponding button on their phone or dialing the spaces number. 5.1. Parking a call 1. While on an active call, press the softkey under the word "Options" 2. Using the directional buttons, select "Call Park" by highlighting it in blue and pressing OK 3. Dial the correct park code corresponding to a parking space 5.2. Retrieving a parked call 1. Dial the park code corresponding to the parking space holding the call you wish to retrieve. 5.3. Using call parking to move calls around your organization Call parking can be an easy way for organizations to move calls around instead of transferring them. For example, let us suppose that an office professional named John answers many incoming calls per day. John may wish to send some of those calls to his manager, James. When a call comes in John can park the call in a space for which he knows both he and James have buttons. He can then call James and tell him that someone is holding for him in “Park 71”. Then, James can hang up with John and press the button on his phone for that space to pick up the call. If James tells John that he cannot take the call at this time John can retrieve the call himself. If no one picks up the call from the parking space it will eventually ring the person who parked it and attempt to return the call to them. ...
- Page 5 6. Multiway/Conference Calling There are different ways of doing multiway calls and Intulse has a dedicated guide that covers each of those options. For more information please see the Conference Calling Guide. 7. Accessing the Voicemail System The following will cover how to access the voicemail system from your phone. 7.1 Accessing your personal voicemail 1. Press the "envelope" button 2. Using the directional buttons, select the extension number associated with the cordless phone by highlighting it in blue and pressing OK 3. You will be prompted for your mailbox number, which is also your extension number. Enter your mailbox number by dialing the correct digits. 4. You will be prompted to enter your password a. The default password for any voicemail box is the mailbox number 7.2 Accessing another user’s (shared) voicemail 1. Dial *98 2. You will be prompted for the mailbox number. This is the extension number for which you are checking voicemails. Enter the extension number. 3. You will be prompted for the password. Enter the password. ...
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