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Warranty Claims
Advanced Energy
products are warranted to be free from failures due to defects in material and workmanship for
18 months after they are shipped from the factory (please see warranty statement, below, for details).
In order to claim shipping or handling damage, you must inspect the delivered goods and report such damage to
AE within 30 days of your receipt of the goods. Please note that failing to report any damage within this period is
the same as acknowledging that the goods were received undamaged.
For a warranty claim to be valid, it must:
•
be made within the applicable warranty period
•
include the product serial number and a full description of the circumstances giving rise to the claim
•
have been assigned a return authorization number (see below) by AE Customer Service
All warranty work will be performed at an authorized AE service center (see list of contacts at the front of the man-
ual). You are responsible for obtaining authorization (see details below) to return any defective units, prepaying the
freight costs, and ensuring that the units are returned to an authorized AE service center. AE will return the
repaired unit (freight prepaid) to you by second-day air shipment (or ground carrier for local returns); repair parts
and labor will be provided free of charge. Whoever ships the unit (either you or AE) is responsible for properly
packaging and adequately insuring the unit.
Authorized Returns
Before returning any product for repair and/or adjustment, call AE Customer Service and discuss the problem with
them. Be prepared to give them the serial number of the unit and the reason for the proposed return. This consulta-
tion call will allow Customer Service to determine if the unit must actually be returned for the problem to be cor-
rected. Such technical consultation is always available at no charge.
Units that are returned without authorization from AE Customer Service and that are found to be functional will not
be covered under the warranty (see warranty statement, below). That is, you will have to pay a retest and calibra-
tion fee, and all shipping charges.
Upgrading Units
AE's products are continually changing as ways to improve them are discovered. AE is happy to upgrade older
units so that they reflect recent improvements. The fee for upgrading a unit will be a percentage of the current list
price, based on the age of the unit. Such an upgraded unit will carry a 6-month warranty (which will be added to
any time remaining on the original warranty). Contact Customer Service for specifics on getting an older unit
upgraded to the current revision level.
Warranty
The seller makes no express or implied warranty that the goods are merchantable or fit for any particular
purpose except as specifically stated in printed AE specifications. The sole responsibility of the Seller
shall be that it will manufacture the goods in accordance with its published specifications and that the
goods will be free from defects in material and workmanship. The seller's liability for breach of an
expressed warranty shall exist only if the goods are installed, started in operation, and tested in confor-
mity with the seller's published instructions. The seller expressly excludes any warranty whatsoever con-
cerning goods that have been subject to misuse, negligence, or accident, or that have been altered or
repaired by anyone other than the seller or the seller's duly authorized agent. This warranty is expressly
made in lieu of any and all other warranties, express or implied, unless otherwise agreed to in writing. The
warranty period is 12 months after the date the goods are shipped from AE. In all cases, the seller has sole
responsibility for determining the cause and nature of the failure, and the seller's determination with
regard thereto shall be final.
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