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Symptom
Heat pump is not turning on; only furnace or electric
heat strips are running.
Cannot change system mode to desired setting.
Screen does not respond properly to a button
press.
ODT input configured as Outdoor Air Temperature
but the value on Outdoor Temp widget appears to
be coming from internet weather instead of a
hardwired sensor.
ODT input configured as Outdoor Air Temperature
displaying a value that is not changing on the
Outdoor Temp widget.
(Temperature does not change and there is no Low,
Hi, or sky conditions shown).
ODT input configured as Outdoor Air Temperature
displaying double dashes (–) on the Outdoor Temp
widget.
ODT or RS1 input configured as Other Temperature
displays ≤ -47 F**
ODT or RS1 input configured as Other Temperature
displays ≥ 130 F*.
RS1 input configured as Remote Space
Temperature displays double dashes (–)
*If there is a negative temperature calibration offset applied to this input, the display will show the
calibrated value instead of ≥130 F. As an example, if there is a -2 degree F calibration offset applied, it
will show ≥128 F when this input is shorted. A positive temperature calibration offset applied to this input
will not change the value. It will still show ≥130 F. Temperature calibration is configured here: Home >
Menu > Settings > Thermostat > Temperature Calibration.
**If there is a positive temperature calibration offset applied to this input, the display will show the
calibrated value instead of ≤-47 F. As an example, if there is a +2 degree F calibration offset applied, it
will show ≤-45 F when this input is open. A negative temperature calibration offset applied to this input
will not change the value. It will still show ≤-47 F. Temperature calibration is configured here: Home >
Menu > Settings > Thermostat > Temperature Calibration.
PIN Access Code
A PIN access code may have been previously set up on the thermostat by the building owner, which
may restrict access to the Menu screen and/or Service screen. If PIN access has been set up, the
thermostat will display a notification when attempting to access the Menu or Service screen. In this
case, the technician must obtain the PIN access code from the building owner or request to have the
thermostat unlocked.
BAS-SVX078E-EN
Possible causes
1.
Outdoor temperature is below compressor
lockout temperature setting.
2.
System mode is set to Emergency Heat.
3.
Outdoor Unit may require service.
Equipment is not configured properly.
1.
Screen is out of calibration.
2.
internal Pivot thermostat fault.
1. ODT input is shorted or open which then defaults
to internet weather.
2. Temperature source for Outdoor Temp widget
was chosen as Internet Weather instead of Local
OAT Sensor.
ODT input could be shorted or open which then
defaults Outdoor Temp to internet weather.
However, internet weather updates may have been
unavailable. Outdoor Temp widget will continue to
display the last known internet weather value for up
to 12 hours.
ODT input is shorted or open which then defaults to
internet weather. However, internet weather
updates have not been available for more than 12
hours, causing the Outdoor Temp widget to display
double dashes.
Either the temperature is less than or equal to -47
F, or the input is open.
Either the temperature is greater than or equal to
130 F, or the input is shorted.
RS1 input is shorted or open.
Troubleshooting
Action
1.
Adjust the compressor lockout temperature
setting if desired.
2.
Check/repair outdoor temperature sensor or
wiring.
Check the standard installer set up screen to
ensure equipment is properly configured.
Reset /Cycle power to the Pivot thermostat by
removing it from the sub-base, waiting 10 seconds,
and then replacing. Follow on-screen calibration
instructions when the Pivot thermostat reboots.
1. Check ODT input wiring and connections.
2. Check sensor.
Go to Home > Menu > Settings > Thermostat >
Temperature Calibration and select Local OAT
Sensor.
1. Check ODT input wiring and connections.
2. Check sensor.
3. Ensure thermostat is connected to the internet
and registered with the Pivot cloud.
4. Re-establish internet weather connection with
valid postal code.
1. Check ODT input wiring and connections.
2. Check sensor.
3. Ensure thermostat is connected to the internet
and registered with the Pivot cloud.
4. Re-establish internet weather connection with
valid postal code.
1. Confirm actual temperature.
2. Check input wiring and connections.
3. Check sensor for accuracy.
1. Confirm actual temperature.
2. Check input wiring and connections.
3. Check sensor for accuracy.
1. Check RS1 input wiring and connections.
2. Check sensor.
43
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