Page 1
RP6503/RP7503/RP8603 Interactive Flat Panel User Manual...
Page 2
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.
Page 3
Avail- able files vary by model. • Make sure your computer is connected to the Internet. • Visit the local website from www.BenQ.com. The website layout and content may vary by region/country. • User manual and related document: www.BenQ.com...
Notes on the LCD panel of this display ..................3 Safety notice for remote control ....................3 Battery safety notice ........................4 BenQ ecoFACTS ..........................4 Package contents................... 5 Setting up the display ................6 Installing the display on a wall ...................... 6 Installing an external PC .......................
Page 5
Android system interface ..............43 Main interface ..........................43 Side tool bar ..........................44 AMS file manager overview ......................46 Multimedia files ..........................48 Apps ...................... 53 BenQ App Store ...........................54 InstaShare 2............................55 InstaQPrint .............................56 WPS Office ............................57 Email ..............................59 Saffi ..............................60 Product information ................62 Dimensions(RP6503) ........................66...
Safety warnings and precautions Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three- pin power outlet which is effectively grounded The lightning flash with arrowhead symbol, through normal household wiring.
Important safety instructions Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
If a still image is required for a display, it is recommended to enable Pixel shift. • RP series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage.
BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment ‘N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting internation-...
Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. Power cord 2.4 GHz remote LCD display VGA cable x1 control (by region) AAA battery x2 HDMI cable x1 Touch USB cable x1 USB Type-C cable x1 (by region)
Setting up the display Setting up the display Please pay attention to the following notes during installation: • This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries. •...
Page 12
Setting up the display 4. Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket’s instructions. The length of the screw should exceed the thickness of the wall mounting bracket by at least 25 mm. Make sure that all screws are tightened and secured properly.
Setting up the display Installing an external PC You can mount an external PC to the display using either one of the following methods: • The back of the display has four screw holes at its bottom-left side with a dimension of VESA mount 100x100mm.
Parts of the display and their functions Parts of the display and their functions Front panel TYPE-C HDMI PUBLIC-USB3.0 MIC-IN TOUCH-USB AIR IONIZER Name Description Connects to USB-C devices for charging and data transfer. TYPE-C Allows the transmission of video, audio, and touch function.
Parts of the display and their functions Name Description Menu Press to enter the function menu. Volume down Press to decrease the volume. Volume up Press to increase the volume. Input/output terminals Connections on 16 for connection details. USB2.0 USB2.0 TYPE-C HDMI-OUT RS232...
Page 16
Parts of the display and their functions Connects to PC with an HDMI output, a set-top-box, or HDMI 1/HDMI 2 other video devices capable of realizing touch function. TOUCH-USB Supports touch signal input from an external computer. Unscrew the USB cover to access the USB slot for the USB 3.0 wireless USB adapter and the remote control USB receiver.
Direction key. Press for downward selection. Android system main screen button. Return key Voice command key. Press to activate Saffi (BenQ Voice Assistant), hold the button for two seconds, then say the supported com- mand. Release the button until you finish the command.
Parts of the display and their functions Using the remote control Installing remote control batteries 1. Open the remote control battery cover. 2. Insert the supplied batteries, ensuring the (+) and (-) symbols on the battery matches the symbols on the battery post. The supplied batteries are provided for your con- venience so that you can operate the display straight away.
Page 19
Parts of the display and their functions Using the BenQ Interactive Flat Panel by remote control Insert the remote control USB receiver into the USB ports at the bottom right corner of the back of the display. Wi-Fi Adapter Remote control...
Page 20
Parts of the display and their functions Remote control usage tips • To power on/off the display, aim the top front of the remote control directly at the display’s remote control sensor window when you press the buttons. • Avoid getting the remote control wet or store it in humid environments (like bathrooms).
Connections Connections Connecting power Plug one end of the power cord into the power jack on the display and the other end into an appropriate power outlet. A C I N • The supplied power cord is suitable for use with 110-240V AC power only. •...
Connections Connecting the VGA input 1. Connect the VGA port on the display to the VGA output port on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output port to the AUDIO-IN jack on the display using a suitable audio cable.
Connections Connecting the touch module Connect the TOUCH-USB port on the display to the USB port of a computer using the supplied USB cable. The touch module of the display supports easy Plug-and-Play opera- tion. There is no need to install additional drivers on the computer. •...
Connections Connecting the digital inputs 1. Connect the HDMI or DisplayPort output port of a computer or A/V device (such as a settop box or DVD player) to the HDMI 1/HDMI 2/HDMI/DP input port on the display using an HDMI or DisplayPort cable. 2.
Connections Connecting the video output 1. Use an HDMI cable to connect the HDMI-OUT port to the respective input port on the device. 2. Plug in the power cord and switch the power on. 3. Press on the remote control to turn on the display. HDMI-OUT Connecting to serial port Directly connect a computer to the RS232 port on the input/output terminals.
Basic operations Basic operations Turning the display on or off 1. Be sure to follow the instruction of Connecting power on page 16 2. At the back of the display, flip on the power switch located on the lower left side to On.
Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.
To access your personal account, you have to ask the administrator to activate AMS service first and create your account through IAM service. See User Management on page 24 for more information. For more information and tutorial videos about the AMS service please visit https://www. benq.com/en-us/business/ifp/account-management-system.html.
Basic operations User Management To add a new user, please contact your IT manager to create your account through BENQ IAM web service. Creating a new account 1. As an administrator to create a new account for regular users, go to BenQ Service website: https://iam.benq.com.
Page 30
Basic operations 4. Fill in the following fields. Be sure to enter the correct email address. Click Submit to create a new account. • If some members in your organization need more privilege to control the AMS service, you can activate the users as other roles.
Basic operations Setting up the Internet connection Your display must be connected to a network to conduct OTA updates or surf the Internet. To find the MAC address in Android OS, please go to Setting > System > About > Status. Network setting On the home screen, go to Setting >...
Page 32
• If you are connecting to a secured wireless network, enter the password for the wireless network Connect. access when prompted and tap • For wireless connection, BenQ shipment does not include wireless dongles; therefore, you may purchase it separately via the local dealer.
Basic operations Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose NETWORK UPDATE or USB UPDATE to continue the update.
Basic operations Using the touch screen You can use the optical touch screen to control your operating system. The following table shows a list of gestures you can use on the touch screen. Ensure that you have installed the USB cable on the display to a computer. OS functions Gesture actions Tap the screen once.
Page 35
Basic operations OS functions Gesture actions Drag one or two fingers up or down. Scrolling Move two fingers apart or toward each other. Zoom Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. •...
Menu operations Menu operations To enter the OSD menu: • Press on the remote control • Press on the front panel • Drag from the bottom-center of the screen To make selections: on the remote control and press OK to confirm or directly click •...
Menu operations Settings menu Input settings Under Connection, you can select a desired input source. General settings Go to General to access the Audio and Picture settings. Audio • Under Audio, use the volume bar to adjust the volume for the display. •...
Page 38
Menu operations Eye-Care solutions Blue light with wavelengths under 455 nm could affect vision. Eye-Care solution is designed for eyesight protection: the display provides proprietary eye-care technology with ultra-low blue light emission and no visible or invisible flicker within the range of 0-3000Hz, preventing eyestrain caused by extended sessions in front of a display.
Page 39
Menu operations Audio settings Menu Descriptions Balance Drag the knob to adjust the balance. • Touch a preset sound environment. Options are Standard News, Music, Movie, Sport, or User mode. Sound Mode • Under User mode, you can adjust the level of frequency bands (10KHz, 5KHz, 1.5KHz, 500Hz).
Page 40
Menu operations Picture settings Menu Descriptions Press on the remote control or click a picture mode. Options are Eco, Standard, Bright, Soft, Custom1, Custom2 and Custom3. Picture Mode Under Android OS, all picture parameters (e.g., Brightness, Contrast) are locked. Users may only adjust the parameters while connecting to other input sources.
Page 41
Menu operations Device settings Go to Device to access the Device settings. Menu Descriptions Allows you to adjust the display’s parameters. See General Display settings on page 32 for more information. Custom source name Allows you to set unique names for each input source. Apps Accesses all the applications installed in the dispaly.
Page 42
Menu operations Advanced settings Menu Descriptions Press OK on the remote control or click the switch to lock or Key lock unlock the buttons on the front panel of the display. Press OK on the remote control or click the switch to lock or IR lock unlock the remote control IR sensor on the front panel of the display.
Page 43
Menu operations Screen settings Menu Descriptions Press / on the remote control or click an aspect ratio.Options Aspect ratio are 16:9 or PTP. You can also select Auto to automatically adjust the image. Use the H position, V position, Clock rate, and Phase functions to manually adjust the image.
Page 44
Menu operations System settings On the home screen, select Setting > System to enter system settings. Menu Descriptions Date & Time Click to set date, time, and their formats in Android. Click to set Language, Keyboard & Input methods in Language &...
Menu operations Proxy setting • Go to Network > Ethernet. • Press Proxy to go to the proxy setting. • Enter the proxy host name. • Enter the using channel.
Menu operations Startup & Shutdown • Go to System > Startup & Shutdown. • For Startup channel, you can choose Last channel or other sources.
Page 47
Menu operations • For OPS startup option, you can choose Startup only through OPS startup option or Startup through any channel. • For Power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week.
Android system interface Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface The display launches the Android main interface by default. To navigate the Android main interface: •...
Android system interface Side tool bar Tap the side bars at the left or right of the Android main interface to access the side tool bar. You may drag the tool to the top or bottom of the screen to suit your preference. Icon Function Descriptions...
Page 50
Android system interface EZ Floating Tool The EZ Floating Tool allows you to quickly write or create annotations on any screen that the display is showing. To access the floating tool use either one of the following methods: • In the Android interface, tap in the side tool bar. •...
Android system interface AMS file manager overview With this application, you can access your personalized workspace environment and settings, and manage your files and accounts on any IFP that you have logged into. To access the AMS files use either of the following methods: •...
Page 52
Android system interface Item Description • You can open files from the cloud storage services like Google Drive, Dropbox, or Samba. • You can also open files from the local devices like Source Selection Internal, My Folder, or connected USBs. The icon next to Google Drive, Dropbox shows that the account is bound to AMS service.
Android system interface Multimedia files Multimedia files such as images, audio files, and videos can be played by directly tapping on the file icon. Image Select an image file you want to show on the display and perform any of the functions shown on the screen.
Page 54
Android system interface Audio/Video Select an audio/video file you want to play on the display and perform any of the functions shown on the screen. Icon Function Changes cycle mode. Plays the previous/next file. Plays/pauses the current file. Adjusts the volume level.
Tap the desired app to launch the app. Application Name Description Allows you to download recommended apps. See BenQ App BenQ App Store ( Store on page 54 for more information. Allows you to receive upgrade notifications of existing apps BenQ Notification ( and information of new apps available for download.
Apps BenQ App Store to launch BenQ App Store. With this application, you can view apps suggested by BenQ for download. Tap the category on the left panel to browse the suggested apps. Function Description Search for an app. Search ( Allows you to update the BenQ Store app.
Apps InstaShare 2 InstaShare 2 ( ) is a software-based solution for multi-user collaboration, which lets users to share contents with all devices in a meeting wirelessly. Two ways are provided for you to access InstaShare 2: • On the Android main interface, select Wireless Projection ( ) >...
Apps InstaQPrint to launch InstaQPrint. With this application, you can print a file or website image using a Wi-Fi or remote printer. • Before launching the application, make sure your display is properly connected to lnternet. • For the list of supported printers, see https://printhand.com/list_of_supported_printers.php. 1.
Apps WPS Office to launch WPS Office. With this application, you can open document files including PDFs as well as Microsoft Word, PowerPoint and Excel documents. To edit a file with WPS Office: 1. Tap Open () on the left panel to browse and open a file located in either the display’s internal memory, an external storage device, or cloud storage.
Page 63
Apps Function Description Transitions Tap to apply or adjust the timing of a transition. Tap to write, draw, paint or sketch to the slides. Play Tap to start a slide show. Tap to save the presentation file on either the display’s internal Save As memory, an external storage device, or cloud storage.
Apps Email to launch Email. To use Email, set up an account first. Type your Email address and click NEXT. After you’ve signed up, you will receive a verification email. After you respond to the Email verification, you can begin writing email.
Saffi How to start using Saffi – BenQ Voice Assistant The BenQ Interactive Flat Panel offers an extra level of flexibility for device control through Voice Assistant. Voice Assistant lets users control the flow of meetings by allowing them to start timers or search the Internet from anywhere in the room.
Page 66
Apps 5. Download and install Alexa app on your phone. Search Saffi and enable it. 6. The setup is completed. Press the Voice command key and speak the commands to start using Saffi.
Product information Product information Specifications Specifications Item RP6503 / RP7503 / RP8603 RP6503: 65" / RP7503: 75" / RP8603: 86" Size Light Source DLED Aspect Ratio 16:9 Resolution 3840 x 2160 RP6503: 0.37(H) x 0.37(V) RP7503: 0.43(H) x 0.43(V) Pixel Pitch(mm) RP8603: 0.49(H) x 0.49(V)
Page 68
Product information Specifications Item RP6503 / RP7503 / RP8603 HDMI IN Rear: x 2, Front: x 1 (2.0) HDMI Output x 1 (4K@60Hz with audio) DP IN VGA IN PC-Audio IN (3.5 mm audio- Mic IN SPDIF (Optical) Audio Output (3.5mm Earphone) USB 2.0 (Type A)
Page 69
Product information Specifications Item RP6503 / RP7503 / RP8603 RP6503: 1489.3 x 934.3 x 121.5 mm Dimension (WxHxD) RP7503: 1717.1 x 1065.3 x 121.7 mm RP8603: 1962.4 x 1203.4 x 121.5mm RP6503: 1660 x 1045 x 220 mm Dimension (Package)
Page 70
Landscape Only Display Orientation • Specifications and functions are subject to change without notice. • The product supports OPS. Refer to BenQ OPS models as below: TEY21-10I5M8S4, TEY21- 10I5M8S5, TEY21-10I7M8S4, TEY21-10I7M8S5, TEY21B-10I5M8S5, TEY21B-10I7M8S5, TEY21Z- 10I5M8S5, TEY21Z-10I7M8S5. • The OPS should be equipped with fire-resistant enclosures.
Product information Supported input signal resolution Input source Resolution TYPE C HDMI 2.0 640 x 480 @ 60Hz 720 x 400 @ 85Hz 800 x 600 @ 60Hz 1024 x 768 @ 60Hz 1280 x 768 @ 60Hz 1280 x 960 @ 60Hz 1280 x 1024 @ 60Hz 1360 x 768 @ 60Hz 1366 x 900 @ 60Hz...
Troubleshooting Troubleshooting Problem Solution No picture Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
Page 76
Troubleshooting The remote control does • Have you locked the remote control function? Unlock the not work function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. •...
Page 77
Troubleshooting Touch positioning not • Check whether driver is properly installed and make correct correction. • Check whether touch pen is facing the screen. No picture and no sound • Check whether the machine is started state. • Check whether signal wire is well plugged, whether INPUT is corresponding to it.