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3.
X16
3.1
Auto Attendant
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The X16
Auto Attendant enhances business productivity by providing either a full-time
answering automated attendant to handle all incoming system calls or part-time
answering automated attendant to handle calls when no one is available.
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Custom Greeting
The Auto Attendant provides an incoming caller with a customized* welcome
greeting and specific prompts that will describe the options available to the caller.
(* Note: system generic prompts are included but customized prompts should be
recorded. This is done via User Admin
◼ Play the welcome greeting messages depending on the system service
mode: Day, Night and Time. Set the system service mode in image 5.8.3.
◼ X16
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incoming call at the same time. Press "419" to enter Auto Attendant.
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Enable Auto Attendant line
Set the Answer Position for every line in image 5.2.1. Destination set to Auto
Attendant (419). The VAA will answer the incoming line call at the time Condition.
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Note:
◼ PSTN trunk 741 incoming call, VAA will answer the incoming call at daytime.
Case 1: Outside user dials an extension number. If the extension does not
answer, when timed out (image 5.3.1 Transfer Recall Timer 30s) this call will
be transferred to the Voice mail to leave a message.
Case 2: Outside user dials a ring group. If the ring group members do not
answer, when timed out (image 5.6.1 Group Ring Timeout 30s) this call will
be transferred to the ring group failover destination.
X16plus Administration Manual
System Features
provides 6 Auto Attendant members (890~895) to pick up an
image 5.2.1 Answer position
Page 7 of 54
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