Scan And Copy Troubleshooting - Lenovo M720 Manual

Scan and copy troubleshooting

Find the symptom that best matches the problem you are having.
Symptom
Scanner or copier is not
responding
Scanner unit does not
close.
Question
Is the All-In-One on?
Do you see an error
message?
Is the All-In-One installed
properly on your
computer?
Is the scanner support
still holding up the
scanner unit?
61
Solution
Press the Power button.
If the Power light does
not come on, see the
"The Power light is not lit"
on page 56.
See "Understanding error
codes on the display" on
page 67.
If you are not sure,
remove the All-In-One
software and reinstall it.
For help, see "Removing
and reinstalling the
software" on page 68.
Lift the scanner unit.
Push and hold the
scanner support back as
you lower the scanner
unit.