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Diagnostics tool
Troubleshoot and diagnose at Lenovo Support Web site
Hardware scan
Use ThinkStation diagnostic tool
Troubleshoot and diagnose at Lenovo Support Web site
Lenovo provides two different diagnosing solutions to help you identify and resolve problems on your
computer.
Step 1.
Go to
https://www.pcsupport.lenovo.com/
Step 2.
Click Troubleshoot & Diagnose and select the option that fits your need.
Notes:
• Before launching any automatic diagnosing process, a pop-up window will be prompted to
install Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with
Lenovo diagnosing tools.
• Lenovo Support Web site makes periodic updates of the sections to keep improving your
experience with your computer. The Web site interface and descriptions of sections might be
different from that on your actual interface.
• If you are unaware of what problem your computer goes with, it is recommended that you select Easy and
follow on-screen instructions to get your firmware updated and obtain the hardware status.
• If you have identified the problem on your computer, you can select Custom and follow on-screen
instructions to resolve the problem.
If solutions can not resolve problems on your computer, you can follow on-screen instructions to submit an
e-ticket or contact Lenovo for professional assistance.
Hardware scan
Hardware scan is an effective hardware testing tool to help you identify existing hardware issues.
To run the Hardware scan:
Type Vantage in the Windows search box and then press Enter.
Step 1.
Step 2.
Click Hardware scan or Support ➙ Hardware scan.
Step 3.
Select QUICK SCAN or CUSTOMIZE and then follow the on-screen instructions to run the
hardware scan.
Notes:
• The Quick Scan tool contains a pre-selected suite of tests that performs basic examinations of
the hardware components found in the system. The Customize tool enables you to select one or
several hardware components to perform the examinations.
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ThinkStation P8 User Guide
Recommended scenario
You want to have an online troubleshooting or scan of
hardware and drivers on your computer.
• Your computer is installed with the Vantage app.
• You want to perform basic examinations of the
hardware components.
You want to use diagnostic solutions to test hardware
components and report operating-system-controlled
settings that interfere with the correct operation of your
computer.
and enter your product name in the search box.
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