Jams And Misfeeds Troubleshooting - Lenovo M720 Manual

Jams and misfeeds troubleshooting

Find the symptom that best matches the problem you are having.
Symptom
Paper jams
Paper misfeeds,
skews, or multiple
sheets feed
Paper and
specialty media
stick together
Question
Did the jam occur in the
paper support?
Did the jam occur far into
the printer?
Are you printing a
banner?
Is the paper loaded
correctly?
Are you using paper
recommended for your
All-In-One?
Are you printing more
than one page at a time?
Is the paper wrinkled?
Are you printing more
than one page at a time?
Are the pages sticking
together on the paper
exit tray?
Are you using paper or
specialty media
recommended for your
All-In-One?
Solution
Turn the power off. Firmly grasp
the paper and gently pull it from
the All-In-One.
Turn the power off.
Lift the scanner unit and gently
pull the paper out.
Make sure you select Letter
Banner or A4 Banner in Print
Properties. For help, see "Using
Print Properties" on page 16.
See "Loading paper" on page 21.
See "Loading specialty paper" on
page 22.
Try loading a smaller amount of
paper into the All-In-One. For
help, see "Loading paper" on
page 21.
Use a new piece of paper that is
straight and unwrinkled.
Try loading a smaller amount of
paper into the printer. For help,
see "Loading paper" on page 21.
Remove each page as it exits the
All-In-One and let it dry
completely before stacking.
See "Loading specialty paper" on
page 22.
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