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7. TROUBLESHOOTING AND TECH SUPPORT
6/2022
7. TROUBLESHOOTING AND TECH SUPPORT
7.1 TROUBLESHOOTING
Problem
Module and Network LED
indicators are off.
Module LED indicator is blinking
green, but Network LED is OFF.
Module LED indicator is
steady red.
Module LED indicator is
blinking red.
Page: 62
Possible Cause
Loose connection. The I2C cable
connecting SCM-E-EIP to the
power supply isn't connected
properly.
No power connection.
Problems with connected SDN-D
power supply.
The SCM-E-EIP is in DHCP
Configuration but there is
no DHCP server present in
the network .
The SCM-E-EIP is in DHCP
Configuration and there is DHCP
server present in the network.
Static IP Address has not
been configured or is not
properly configured.
Major Unrecoverable Fault.
One of the PSUs connected to the
SCM-E-EIP encountered a major
recoverable fault.
User Guide
Solution
Check the connection between
SCM-E-EIP and the power supply.
Make sure that the cables are
inserted to their corresponding
headers properly.
Check SDN-D status LED,
wiring, and input power for
proper operation.
Disable the SCM-E-EIP Enable
DHCP Enable Configuration
if applicable.
Check if the network cable is
correct and check for loose
connection or break in continuity
in the cable.
Verify if the SCM-E-EIP's MAC
address shows in the DHCP
application and check if the
SCM-E-EIP is registered in the
DHCP.
The configured static IP Address
does not belong to the network
subnet. Check the SCM-E-EIP IP
Address and Subnet Mask and
correct. Refer to
Section
Contact technical support.
Check the status of the SDN-D
power supplies connected to the
SCM and correct any issues.
Emerson.com/SolaHD
A272-365
2.1.2.
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