Troubleshooting - Intermec Sabre 1550 Quick Reference Manual

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Troubleshooting

This table lists common scanner problems and their solutions.
Problem
Scanner cannot read
certain bar codes.
Scanner does not
read bar codes
quickly and
sometimes requires
multiple scans.
Scanner does not
read "shiny" bar
codes.
Scanner does not
emit a beam and
does not operate.
If you continue to have problems operating your scanner, contact
your local Intermec representative.
Solution
The reader/terminal was not set up to read
this type of bar code, or the bar code is
damaged, covered up, or poor quality.
Scan another bar code on a similar item. If it
scans, clean the bar code giving you trouble.
If you are still unable to scan the bar code,
enable other bar code symbologies in the
reader/terminal.
Clean the window with a cotton cloth
moistened with an ammonia or water solution.
Dry with a soft cotton cloth or allow to air dry.
Make sure the bar code is free of dirt and
grime. Then scan at a slight angle to the bar
code. For help, see "Scanning Tips" earlier in
this guide.
Scan at a slight angle or pitch to the bar code.
For help, see "Scanning Tips" earlier in this
guide.
The scanner is not receiving power. Make sure
the scanner cables are securely plugged in and
the terminal is on. Replace damaged cables.
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