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Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate
the nearest Hoover Factory Service
Center or Authorized Hoover
Warranty Service Dealer (Depot) by:
• checking the Yellow Pages under
"Vacuum Cleaners - Household" OR -
• checking the list of Factory Service
Centers provided with this cleaner
OR -
• checking the Service section of The
Hoover Company on-line at
www.hoover.com OR -
• calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S. only).
Do not send your cleaner to The Hoover
Company in North Canton for service,
this will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton,
Ohio 44720, Phone: 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the com-
plete model number when requesting
information or ordering parts. (The
model number appears on the bottom
of the cleaner.)
Hoover cleaning
performance
This Hoover Cleaning Performance Sys-
tem is for comparing the relative pro-
gressive performance of Hoover
uprights only and not for comparison
with any other brands. The majority of
this rating is based upon the ASTM
International Carpet Cleaning Effective-
ness Test (ASTM Test F608). Other per-
formance factors include Hose Power
(ASTM Test F558), Surface Litter Clean-
ing, Hard Floor Cleaning, Edge Clean-
ing, Cleaning Width, and Air Filtration.
4. If you have a
problem
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the check list below.
Problem: Cleaner won't run
Possible cause
Possible solution
• Not firmly plugged in
• Plug unit in firmly
• No voltage in wall plug
• Check fuse or breaker
• Blown fuse or tripped breaker
• Replace fuse or reset breaker
• Thermal protector activated
• Allow cleaner to cool for 30 minutes
(this will reset the thermal protector)
(see pg. 10).
Prob
Problem: Cleaner won't pick up
Possible cause
Possible solution
• Broken or worn belt
• Replace belt
• Agitator brush roll worn
• Replace brush roll
• Dirt cup full
• Empty cup
• Incorrect carpet height setting
• Move nozzle control knob to lower
setting
• Blockage in air flow passage
• Clear blockage
• Pleated filter clogged
• Clean pleated filter as described in the
"Filter assembly" section
• Dirt cup not properly installed
• Position dirt cup properly and lock in
place (Fig. 3-10)
• Filter chamber lid not positioned
properly or missing
• Ensure that filter chamber lid is proper-
ly positioned
• Filter assembly not installed
properly
• Ensure that the filter assembly is posi-
tioned properly (Fig. 3-9)
Problem: Cleaner hard to push
Possible cause
Possible solution
• Incorrect carpet height setting
• Move nozzle control knob to a
higher setting
Problem: Cleaning tools won't pick up
Possible cause
Possible solution
• Dirt cup not properly installed
• Position dirt cup properly and lock in
place (Fig. 3-10)
• Blockage in hose
• Clear blockage
Problem: Smoky/burning smell
detected
Possible cause
Possible solution
• Belt broken or stretched
• Replace agitator brush roll belt as
described in Figs. 3-17 through 3-27 in
the Maintenance section.
Clearing blockages
Disconnect cleaner from electrical
outlet.
Low suction or pick up may be due to a
blockage in the system. Refer to the fol-
lowing steps to check for blockages
continuing with each step until the
blockage is found:
Turn cleaner OFF and disconnect from
electrical outlet.
1. Check fullness of dirt cup and filter
assembly; empty cup and clean filters if
needed.
4-1
Check dirt path
2. Remove dirt cup, look in duct (A).
3. Clear blockage from dirt duct.
4-2
Check intake opening
4. Remove dirt cup and look in duct (B).
5. Clear blockage from duct.
Continued
A
B
11
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