S E R V I C E A N D S U P P O R T; Smartmobile Insight Service - Smart Start SmartMobile Insight User Manual

SmartMobile
Insight
not block the exit port on the back of the device.
•
TEST ABORTED – Please Blow Softer: This occurs when
you blow too hard. Try blowing softer and steadier.
•
TEST ABORTED – Please Blow Harder: This occurs when
you are blowing, but not hard enough. Try blowing slightly
harder and steadier.
Unit does not show my face on screen & won't let me test:
•
If the unit does NOT detect a face during a test, it will skip
this test and allow you to blow. It takes 60 seconds to time
out.
•
Hold the device per the image shown in Figure 4 to make
sure the camera sees your face correctly.
•
Make sure you have adequate lighting in the room and
that the light source is NOT too bright or behind the user's
head.
I blew, but device won't allow a test:
•
Make sure the display shows "Press button to start test" or
"Test Required – Press button to start test" If not, there
may be a problem with the device; please contact Smart
Start at 844.785.7971.

S e r v i c e a n d S u p p o r t

SmartMobile Insight Service

The SmartMobile Insight unit requires periodic service and
calibration. You will be instructed when to make
payments. If you do not make your payments on time, your
device may go into Service Lockout and you may be
required to pay an additional service lockout fee.
Be sure to make a note of your next service appointment
time. You can also find your next service appointment
time by entering the menu and scrolling to the "Next
Payment."
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User Manual