VCIN-001 V 3.0 Agust 2018 About Smart Start Interlocks Privacy Policy Release of Participant Data SSI 20-20 SSI 20-30 Interlock Device Caring for your Device How Do I Start the Vehicle? How Do I Start The Vehicle?: BLow Technique Troubleshooting...
Page 3
• Innovative and reliable technology used in programs overseas. • Worldwide experience in alcohol interlock devices. Smart Start Interlocks Australia is a • Fuel cell Interlock devices. proud franchisee and exclusive dis- • Reliable installations, servicing tributor of Smart Start Inc. North and reporting requirements.
Page 4
Setting The Standard In Alcohol Monitoring Technology™...
Ajen is open and transparent about the data we collect and how the data is used. The document covers all activities of Ajen, and thus all activities of the subdivision Smart Start Interlocks Australia and associated entities. Ajen is pleased to comply with the Australian Privacy Principles.
SSI 20-20 SSI 20-30 INTERLOCK DEVICES SSI 20-20 Key Functions Curly Cord Status LEDs Air Vent Keypad Head nipple Cord Strain Relief Serial Number & Barcode Smart Start 20-20 The Alcohol Interlock Device can person in the driver seat provid- be installed in most vehicles with ing a sample.
CARING FOR YOUR DEVICE Device Care: Do not place the interlock on the floor, where you can’t see or hear it, or where it may be damaged. Do not expose the unit to moisture or liquids. You are responsible for damage due to negligence or abuse of the device.
HOW DO I START THE VEHICLE Turn ignition ON, the device Take this time to drink some “INITIALISING” will then be will light up and Smart Start WATER to displayed On the screen. The Interlocks logo will eliminate possible breath...
Page 9
HOW DO I START THE VEHICLE: Blow Technique Can’t see the video? Go to https://www.youtube.com/watch?time_continue=30&v=A3n95DHdTeU You are encouraged to return to your service centre or call Smart Start Head Office on 1300 256 900 if you require further training or assistance with using the alcohol Interlock Device.
TROUBLESHOOTING LOCK OUT: If your device is locked out you need to contact Smart Start Interlocks for an unlock code. No Unit Power: If your interlock device does not turn on when the ignition is turned on, then you must contact Smart Start Interlocks for support.
DISPLAY MESSAGES LCD SCREEN TEST RESULT OUTCOME You can start your PASS Both green No alcohol detected vehicle Alcohol detected You can start your WARN Both green < 0.019 BrAC vehicle You cannot start Not blowing hard BLOW HARDER Right: Flash red once your vehicle/ retest enough/ long enough required...
SERVICE SCHEDULE DIAGRAM 23 Days 30 Days 0 Days 37 Days Available Service Service due by Starts at 5;00 p.m. this date. Install Date or Vehicle enters Make an Scheduled Ser- 7 day service permanent lock- appointment then vice Date lockout count- out at 5:00 p.m.
RANDOM ROLLING RETEST DIAGRAM Time in Minutes • Unit parameters have been set by VicRoads and require random rolling retests. The first test will occur within the first 5 to 15 minutes and then randomly over every consecutive hour after initial test.
COMMON CAUSES OF UNEXPECTED BREATH SAMPLE VIOLATION At times violations can • Your alcohol interlock device • Remember that you are detects trace amounts of required to provide random occur unintentionally. alcohol in your mouth which breath tests while the car is These violations are can result in a failed test.
Page 15
COMMON CAUSES OF UNEXPECTED BREATH SAMPLE VIOLATION Your SSI 20/20 20/30 is an alcohol measuring device and will detect even small traces of alcohol. The below items are examples of common products that can cause unexpected positive breath tests. REMEMBER TO DRINK WATER BEFORE Fermenting food products may also cause EVERY TEST unexpected readings.
If your unit locks out or is not operating properly, we may ask you to tow your vehicle to the nearest Smart Start location. If the problem is found to be with the interlock device, we will credit our account for the amount of the tow bill.
Page 17
Smart Start head office for an If you have a camera installed you may be able to unlock code.
ABOUT THE VICTORIAN ALCOHOL INTERLOCK PROGRAM (VAIP) The VAIP is a program aimed at helping participants to OR combined drink and drug driving offence (at any separate drinking from driving. If you get your license BAC level) OR any alcohol related offence in which the back with an ‘I’...
END OF THE PROGRAM PROCESS You will need to use the alcohol interlock device for a specific period of time (which will vary based on your offence). At regular intervals your data recorded by the interlock device will be downloaded and used to make decisions about whether your program requirements have been met and you have successfully completed the program.
PROGRAM VIOLATION SUMMARY REPORT If within a servicing period you reach a violation limit, the interlock device will display a countdown for 7 days during which you must return to a service centre for an unscheduled service. If the device is not serviced within this period and the countdown has expired your device will permanently lock out and an unlock code will be required.
INTERLOCK FEES SERVICE FULL FEE CONCESSION Standard Installation $198.00 $148.00 Non-Standard Installation – In addition to standard instal- $100.00 $100.00 lation fee Installation – Heavy vehicles (over 4.5t GVM) and Motor- $298.00 $248.00 cycles Hybrid and Stop/Start vehicles $85.00 $85.00 Monthly Service Fee (per calendar month) $169.00 $119.00...
Page 23
FULL FEE EQUIPMENT REPLACEMENT Head Piece $1,032.00 Logger $772.00 Camera $720.00 Relay Harness $77.00 Curly Cord $66.00 Misc- when complete unit requires replacement $268.00 Total Device Replacement $2,803.00 LOSS PROTECTION PLAN Loss Protection Fee must be accepted at the time of install and paid continuously for the life of the pro- gram to qualify.
$50.00 discount on the monthly servicing. To be elegible participants must sign a Centrelink confirmation consent form and comply with Smart Start Interlocks Con- cession Card Policy.
Burwood East Vic 3151 Maroondah Highway Ph. (03) 9803 0180 Ringwood Vic 3134 Ph. (03) 9844 3280 Coolaroo Smart Start Interlocks Unit 1/11 Zakwell Circuit Rosebud Coolaroo Vic 3048 BJP Mobile Auto Electrics Ph. 1300 256 900 2 Merino Street...
Page 26
SERVICE CENTRE- REGIONAL Mildura Albury/Wodonga Stealthtech Computers Ultim8 Car Fit 849 Knights Rd 97 Seventh Street North Albury NSW 2640 Mildura Vic 3500 Ph. (02) 6025 3100 Ph. (03) 5023 4141 North Geelong Ararat Franks Auto Electrics Harris Automotive 16 - 18 Separation Street North 46 Albert Street Geelong Vic 3215 Ararat Vic 3377...
Page 27
SERVICE CENTRE- REGIONAL Wonthaggi Whittlesea Wonthaggi Auto-Lec Parkers Auto Plus 82 Graham St 5 Laurel St Wonthaggi Vic 3995 Whittlesea Vic 3757 Ph. (03) 5672 1404 Ph. (03) 9716 2010 Please refer to our website for latest updates to store details and trading hours www.smartstartinterlocks.com.au...
KEY TERMS TEMPORARY LOCKOUTS PERMANENT LOCKOUTS A five minute lockout will occur when an initial Once the count down has expired your device will breath sample is recorded as .02 BrAC permanently lock out and an unlock code will be required to re-active the device.
CUSTOMER FEEDBACK Smart Start Interlocks is commited to the provision of re-establish our relationship with our participants and quality service to its participants and the community enable us to continually improve our customer service and has adopted Standard AS ISO 10002:2006 (Custom- quality.
WEB AND SOCIAL MEDIA Follow Us! @smartstartaus facebook.com/smartstartinterlocks Our Participant & Breath Technique videos are available on our website and YouTube Channel youtube.com/smartstartinterlocks...
Need help?
Do you have a question about the SSI 20-20 and is the answer not in the manual?
Questions and answers