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SmartMobile Insight
User Manual
This document is protected by copyright law and international treaties, and is the confidential and
proprietary information of Smart Start, Inc. Unauthorized reproduction, use, or distribution of this document,
or any portion of it, may result in severe civil and criminal penalties, and will be prosecuted to the
maximum extent possible under the law. Smart Start is a trademark of Smart Start, Inc. All other
trademarks used herein are the property of their respective owners and are used for identification
purposes only.
Smart Start, Inc. does not discriminate against any individual based on race, color, religion, sex, age, or
national origin.
Rev. 07-2021
© 2021 Smart Start, Inc.
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Table of Contents
Related Manuals for Smart Start SmartMobile Insight
Summary of Contents for Smart Start SmartMobile Insight
- Page 1 Smart Start is a trademark of Smart Start, Inc. All other trademarks used herein are the property of their respective owners and are used for identification purposes only.
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Page 2: Table Of Contents
Description ..................5 Parts Listing ..................... 7 Key Parts of the SmartMobile Insight Device ..........7 SmartMobile Insight O p e r a t i o n s ........... 8 Device Setup ....................8 Charging Your Device ..................8 Test Windows ....................9 Testing Requirements .................. -
Page 3: Fcc Statement
SmartMobile User Manual Insight FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. -
Page 4: S A F E T Y
Power Requirements and Cautions The SmartMobile Insight device comes with a 240V AC to 5V DC adaptor. Use only the included power supply. Figure 1: SmartMobile Insight power supply and cable To reduce the risk of electrical shock, burns, fire, or injury to persons: Do not immerse device in water or any other liquid. -
Page 5: Cleaning Precautions
DO NOT submerge the device in any type of liquid for cleaning purposes. Description The SmartMobile Insight is a battery-powered portable device that measures the alcohol content in the user’s ― 5 ―... - Page 6 SmartMobile User Manual Insight breath. It also identifies the user by taking their photo and captures their GPS location at the time of the test. The device requires the user to take a test during specified test windows. It will notify the user when a test is required, and the test result will be displayed.
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Page 7: Parts Listing
SmartMobile User Manual Insight Parts Listing The SmartMobile Insight package consists of the following parts: • SmartMobile Insight • Mouthpieces (3) • Power supply • Power cord • Carrying case • Quick Reference Guide Key Parts of the SmartMobile Insight Device... -
Page 8: Smartmobile Insight O P E R A T I O N S
SmartMobile User Manual Insight SmartMobile Insight O p e r a t i o n s Device Setup Make sure the SmartMobile Insight device is on a clean, flat, steady surface like a countertop or table in an area free from any alcohol containing elements. Place the device where you can see the display and hear the beep tones. -
Page 9: Test Windows
You may be contacted by your monitoring authority(s) to take a test outside of your test windows. Testing Requirements Lighting The SmartMobile Insight device takes a photo of your face ― 9 ―... - Page 10 Facial Detection Your SmartMobile Insight device can detect the user’s face when taking a test. If the unit does NOT detect a human face, the device will time out and allow you to blow. If you do not have adequate lighting as described above, the device may fail the face detection.
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Page 11: Menu Functions
– the more bars displayed, the better the signal strength. It is your responsibility to ensure that the SmartMobile Insight device is placed i n a n a r e a where the cellular signal is strong and reliable. Operating Temperature Your SmartMobile Insight device will not allow a test if the temperature of the device is below 45°F (8°C). - Page 12 SmartMobile User Manual Insight Top button Bottom button Figure 5 NOTE: You will not be allowed to take a test while accessing menu features. Menu access is disabled during an active test window. ― 12 ―...
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Page 13: Low Power / Sleep Mode
Insight Low Power / Sleep Mode If your SmartMobile Insight device is unplugged, it will go into a low power / sleep mode. When in sleep mode, the LEDs, beeper, and display will be off. You can wake up the unit by pressing the “Center”... -
Page 14: Smartmobile Insight Display Messages
(See display message summary below for more information on a violation.) SmartMobile Insight Display Messages Charging – Please Wait: The battery needs to be charged. 2. Logo: The unit is initializing. 3. Press button to start test - Next Test: (mm/dd hh:mm): The unit is ready to accept a breath test and the next test time is displayed. - Page 15 15. Calibration is past due: The device is in lockout due to needing a calibration. You will not be able to take a test and are required to call Smart Start at 844.785.7971 for further instructions. 16. Test Incomplete - Blow Harder: You did not blow long enough to finish the test.
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Page 16: Transporting Your Smartmobile Insight
Tampering is also a violation of your program. Transporting Your SmartMobile Insight Smart Start h i g h l y recommends using the carrying case that is provided. The carrying case was designed to protect the SmartMobile Insight device. Any damage to the unit is the responsibility of the user. - Page 17 Q: When does the SmartMobile Insight take a photo? A: The SmartMobile Insight takes a photo during the test cycle while you are providing your breath sample. It will NOT take photos at random.
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Page 18: Troubleshooting
SmartMobile User Manual Insight Troubleshooting Unit won’t turn on: • Plug in the charger to an electrical outlet and plug the cable into the charger connection on the side of the device. • If the battery is completely dead, it may take a few minutes to charge enough to initialize the device (much like a cellphone). -
Page 19: S E R V I C E A N D S U P P O R T
S e r v i c e a n d S u p p o r t SmartMobile Insight Service The SmartMobile Insight unit requires periodic service and calibration. You will be instructed when to make payments. If you do not make your payments on time, your device may go into Service Lockout and you may be required to pay an additional service lockout fee. -
Page 20: Customer Service Contact Information
SmartMobile User Manual Insight Smart Start employees might call to inquire about the usage of the device or to confirm your next service appointment. Go to www.SmartStartInc.com determine the location of your nearest Smart Start service center. Customer Service Contact Information For fast and convenient 24/7 customer service, please call Smart Start toll free at 844.785.7971 . - Page 21 SmartMobile User Manual Insight ― 21 ―...
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