Troubleshooting - Smart Start SmartMobile Insight User Manual

SmartMobile
Insight

Troubleshooting

Unit won't turn on:
•
Plug in the charger to an electrical outlet and plug the
cable into the charger connection on the side of the
device.
•
If the battery is completely dead, it may take a few
minutes to charge enough to initialize the device (much
like a cellphone).
•
If the device was left in your car overnight in cold weather,
the device may be too cold to charge. Allow the device to
warm up above 32°F / 0°C. At this point, the device will
begin charging the battery.
•
If the battery has been removed, the unit will not turn on.
Removing the battery is considered tampering and will be
reported as a violation of your program.
Device messages
•
Please Blow Longer: This occurs when you blow too
quickly into the device. Try blowing longer and steadier.
•
Please Try Testing Again: This occurs when the fuel cell is
saturated. Try letting the device sit for a couple of minutes
and power down.
•
Do Not Inhale On The Inlet Port: This occurs when you
suck through the area where the mouthpiece goes. Please
do not inhale through the inlet port.
•
Do Not Inhale On The Exhaust Port: This occurs when
you suck through the area on the back exhaust. Please do
no inhale through the exit port.
•
Keep Face In View Of Camera: No face features were
found during the test. The camera lost face detection. Try
getting in a better lighted area eliminating shadows on
your face. If the problem persists, try letting the device
power down and try again.
•
TEST ABORTED – Do Not Block Exhaust Port: This occurs
when you block the area on the back exhaust. Please do
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User Manual