Quality Assurance; Appendix; Product Specification - Redx RX Series User Manual

10 Quality Assurance

When a product faults during the warranty period. REDX will repair or provide a replacement product.
Evidence
During the warranty period, the customer must keep and provide the product purchase invoice and date.
The user must provide proof of fault – pictures or videos with timestamps if requested by Redx.
From the date of purchase by the user from Redx (hereinafter referred to as the manufacturer), the user
will enjoy the following after-sales warranty service:
1. A 5-year warranty commences from the date of shipment from, during the warranty period the
company provides free repair or replacement of product.
2. Any paid service (extended warranty) is available from the date of shipment from manufacturer.
3. Disclaimer: Product faults caused by the following reasons are not within the scope of the
manufacturer's 5 years warranty commitment:
a) The user does not perform the correct operation according to the procedures listed in the

product specification.

b) Repairing the product without communicating with the manufacturer or changes the product
without permission, resulting in product failure.
c) Users not following the standards.
d) The fault of the module caused by unsuitable environment.
e) Fault due to earthquake, fire, natural disaster, lightning strike, war, solar flare, abnormal
voltage rise, ionising radiation or other natural disasters caused by external factors.
f) Outdoor installation of the unit will be considered a breach of the manufacturer's warranty.
4. Under the following circumstances, the manufacturer has the right not to provide warranty service:
a) Brand, trademark, serial number, nameplate and other marks marked by the manufacturer in
the product are damaged or cannot be identified
b) The customer fails to pay off the products according to the Purchase and Sales Contract
signed by both parties
c) The user intentionally concealing the improper use of the product during installation, wiring,
operation, maintenance or other processes to the after-sales service provider of the manufacturer
*Redx reserve the right to change the contents of this specification and product performance
without informing users.

11 Appendix

11.1 Product Specification
Rev 20220610 RX2505PU Page 27 of 32