Warranty; Serial Number; Warranty Policy - Karma KM-AA20 Series User Manual

9. WARRANTY

9.1 Serial Number

To ensure after-sale service and warranty, please record and fill in the serial
number which can be found on the frame.
Model
Serial Number

9.2 Warranty Policy

9.2.1 Contents and Duration of Warranty
 Repair will be provided free of charge if the problems are due to
manufacturing or defective components within the warranty period (a repair
of this kind will hereafter be called warranty repair).
 Warranty repairs can be performed by authorized Karma wheelchair dealers
only.
 Karma is not responsible for the transportation costs for repair and
replacement.
 Replaced parts will be the property of Karma.
9.2.2 Items Not Covered by Warranty
 Irregularities that do not affect function and safety of product.
 Damage resulting from normal wear and tear.
 Problems arising due to lack of basic maintenance and self-inspection.
 Damage resulting from use not following operation guidelines.
 Installation or use of parts not manufactured by Karma.
 Damage resulting from use in unsuitable environments, refer to the
statements in this manual.
 Any addition, modification, or alteration not authorized by Karma.
 Damage resulting from external factors such as chemicals, oil, debris, etc.
 Natural disaster.
9.2.3 Karma is Not Responsible for The Following Costs
 Replacement or refill of consumable parts, oil, lubricant.
 Inspection, adjustment, cleaning, etc.
 Karma designated self-inspection costs.
9.2.4 Responsibilities
9.2.4.1 The Responsibilities of the User
 Fully adhere to operation guidelines set forth in this manual.
 Perform self-inspection and basic maintenance.
 Keep a record of self-inspections and basic maintenance.
 Not permit any alteration, addition, or modification or use of parts not
manufactured by Karma.
 Thoroughly read and understand this manual.
9.2.4.2 The Responsibilities of the Dealer
 Follow this manual and educate user about product operation and basic
maintenance.
 Verify whether or not conditions of warranty have been met.
 Provide
relevant
improvements.
KM-AA20 series
warranty information
18
and recommendations for