Warranty; Serial Number; Warranty Policy - Karma MVP 502 Series User Manual

10. WARRANTY

10.1 Serial Number

To ensure after-sale service and warranty, please record and fill in the serial
number which can be found on the frame.
This warranty is VOID if the original chair serial number is removed or
altered.
Model
Serial Number

10.2 Warranty Policy

10.2.1 Contents and Duration of Warranty
10.2.1.1 If the parts of the product need to be repaired or replaced due to
manufacturing defects, they can be repaired or replaced free of
charge within the warranty period (a repair of this kind will
hereafter be called warranty maintenance).
10.2.1.2 Frame and cross-braces are warranted for a period of 5 years and
gas strut for a period of 1 year after delivery to the customer, then
the affected parts will be repaired or replaced free of charge.
10.2.1.3 Consumable parts such as brakes, bearings, footplates, pads, side
guards, upholsteries, wheels and similar parts are excluded from
the warranty.
10.2.1.4 Warranty maintenance can be performed by authorized KARMA
wheelchair dealers only.
10.2.1.5 KARMA is not responsible for the transportation costs for repair
and replacement.
10.2.1.6 Warranty maintenance is the repair or replacement according to
the condition of the parts, and replaced parts will be the property
of KARMA.
10.2.1.7 KARMA reserves the right to modify product specifications without
further notice; KARMA is not responsible for any changes to
product specifications.
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