Table of Contents
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I have duplicate calendar events
•
If the events are from an online account, delete the account from your
smartphone (see
Use the Accounts application to edit or delete an online
account), log in to the account on your computer and delete any duplicate
data, and then add the account to your smartphone again (see
Accounts application to set up an online
•
If the events are in your Palm profile account, turn off Backup (see
Palm profile information from the
events on your smartphone (see
Backup again (see
Manually back up information to your Palm
Calendar notifications are not working
•
Make sure that the ringer switch is on and that the ringer switch volume is
set to at least 50% (see
Set ringer switch
•
If the event is in an online account, make sure that the event exists in the
online account on your computer, and that a reminder is set for the event.
Note that it can take up to 30 minutes for an event to synchronize from an
online account to your smartphone.
•
Make sure an alarm is set for the event in Calendar on your smartphone
(see
Add an alarm to an
event).
•
Make sure that the
Event Reminders
or
Ringtone
(see
Customize event notification
Camera
I can't open the camera or take pictures or videos
•
Close all apps, including Camera if it is open, and then open Camera.
•
Restart your smartphone (see
238
Chapter 14 : Troubleshooting
Use the
account).
server), delete the duplicate calendar
Delete an
event), and then turn on
profile).
settings).
preference is set to
System Sound
sounds).
Restart your
smartphone).
Photos, Videos, and Music
I can't upload my picture
•
To upload a picture to a web service such as Facebook or Photobucket,
you must already have an account with the service, you must have the
Erase
account set up on your smartphone, and you must have access to the
Internet on your smartphone.
•
To upload to Facebook, you must have installed the Facebook app from
App Catalog on your smartphone (see
•
For information about setting up online picture accounts on your
smartphone, see
I can't send or upload my video
•
If you create a long video and then edit it to shorten it, the editing
processing must be complete before you email, upload, or send the video
with a multimedia message. If the process was not complete, the upload
fails or is incomplete.
•
To upload videos of any size, you need access to the Internet from the
smartphone. To confirm that you have an Internet connection, open a
website (see
•
Video files can be large. For example, a 1-minute video can be more than
10MB. Many email providers have limits on how large a file you can send.
Check with AT&T to see if there is a limit on how large a file you can send.
•
To upload to Facebook, you must have installed the Facebook app from
App Catalog on your smartphone, and you must already have an account
set up on the Facebook site. Facebook has a limit of 2 minutes or 100MB
for unverified accounts, and 20 minutes or 1GB for verified accounts (see
Download a free
from the Contacts app, not the Photos app. If you added the Facebook
account from the Photos app, first delete the Facebook app (see
Accounts application to edit or delete an online
from the Contacts app (see
•
To upload a video to YouTube, you must already have an account set up
on the YouTube site. YouTube has an upload limit of 10 minutes or 2GB.
Download a free
Set up an online pictures account on your
Go to a website
or
Search for a
website).
application). You also need to add the Facebook account
Customize
Contacts).
application).
smartphone.
Use the
account), and then add it
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