Email - HP Veer User Manual

I can't make a data connection over the AT&T network
For help with data connections over a Wi-Fi network, see
Wi-Fi connection from my home
connection from a public or corporate
• Turn off Wi-Fi (see Turn Wi-Fi
phone service data connection.
• Make sure you are in an area with good signal strength (see
strength is weak).
• Check to see if you have data services enabled. Open
the application menu, and tap
Network, make sure Data Usage
• If you are in roaming coverage, check to see if you have data roaming
enabled. Open Phone
Preferences & Accounts. Under Network, tap
Enabled. Note that additional charges may apply if you enable data
roaming.
• Turn off the phone and turn it on again (see
(airplane mode)).
• Restart your smartphone (see
• If you are still having problems, contact AT&T.

Email

I have problems using my account
Occasionally you may experience problems using an email account after
you set it up. If you followed the account setup procedure (see
and are experiencing problems using the account, verify that the account
complies with your email provider's requirements:
• Verify both your password and your username for your email account.
• If you changed your password in an online email account, you must
change the password on your smartphone (see
settings).
230 Chapter 14 : Troubleshooting
I can't make a
network. or I can't make a Wi-Fi
network.
on/off). A Wi-Fi connection can prevent a
Signal
Phone
Preferences & Accounts. Under
is set to On.
, open the application menu, and tap
Data Roaming, and tap
Turn wireless services off
Restart your smartphone).
Set up
Change account login
• Some wireless service providers have other requirements specific to their
service. Check with AT&T to find out whether any provider-specific
requirements exist.
• Make sure your email provider, ISP, or wireless service provider allows you
to access email on a smartphone via POP or IMAP. (Some providers do
not offer this option at all; other providers require an upgrade for you to
access email on a smartphone.)
• Email provider settings may change. If your email account was working
but you are currently experiencing problems, check with your email
provider to find out whether any of the account settings have changed.
You may need to manually change some email settings on your
, open
smartphone (see
I have problems sending and receiving email
• Make sure that your data connection to your mail server or email service
provider has not been interrupted (see
connection).
• Short periods of time when email is unavailable are common, due to
server problems or poor wireless coverage. If you have problems sending
or receiving mail for an extended period of time, check with your ISP or
email service provider to verify that the service is working properly, and
check with AT&T for outage information in your area. Tap the mail header
in your account Inbox to see the last time the account was updated.
• For problems sending and receiving email using an Exchange email
account, see the following sections:
• I have an Exchange account at work, but my data is not being
downloaded to my smartphone
• I entered the settings to sync with Exchange, but I can't synchronize
with my company's Exchange server
• A notification tells me that ActiveSync encountered a problem on
email)
the server
• A notification tells me that ActiveSync encountered a problem with
[item type] [item name]
Enter advanced account settings).
I don't know if I have a data