Messaging - HP Veer User Manual

I have problems sending email (IMAP and POP accounts)
If you are able to receive email messages but cannot send them, try the
following:
• Turn on authentication (see Set up email when automatic setup
Many service providers require authenticated access, or ESMTP, to use
their SMTP servers for outgoing mail.
• Turn off Wi-Fi if you are connected to a Wi-Fi network (see
off). This allows your smartphone to send email over the phone network
instead. Some Wi-Fi networks prevent outgoing mail messages.
• Confirm the port number for the outgoing mail server. Many ISPs require
a specific port number, and that number may differ from the default port
number.
• Enter the name of a different outgoing mail server for sending mail (see
Set up email when automatic setup
companies, require that you have an Internet connection to their network
to send email through their servers. In this case, you can almost always
receive email from these accounts, but if you want to send email, you
must send it through another server. Check with your email service
provider for the correct outgoing mail server name.
I can send but not receive email (IMAP accounts)
Some IMAP email providers don't support the setting to receive email
items arrive. Check with your email provider to see if this situation applies
to your account. If your smartphone is set to receive email as it arrives, try
changing the Sync setting for Get Email
advanced account settings).
After I receive messages, older messages disappear from my
Inbox
When email sync takes place, by default, the last three days' worth of email
messages is downloaded from your mail server to your Inbox. All messages
older than three days are removed from your Inbox; they are not deleted on
the server, however.
fails).
Turn Wi-Fi on/
fails). Many ISPs, such as cable
As
to 5 or 10 minutes (see Enter
You can change the setting to download only one or two days' worth of
messages. If you select one of these options, any messages older than one
or two days are deleted from your Inbox. You can also change the setting to
download all messages regardless of the date, in which case all messages
continue to appear in your Inbox (see
I have trouble sending or receiving attachments
• Email attachments smaller than 150KB are downloaded automatically. All
other attachments have to be downloaded manually by tapping the
attachment name in the email. You may need to tap the attachment to
complete receiving it.
• Sometimes an attachment to an email may prevent the email from being
sent. The reason may be related to the account, an account setting, or the
file. To determine whether this is the case, try sending the email without
the attachment, or try sending the email from a different email account. If
a different account works, check the settings of the problem account. If
sending the email without the attachment works, also check the account
settings, and try sending the email with another file, in case the first file
was damaged.

Messaging

I can't send or receive text or multimedia messages
• Make sure that the phone is on (see
mode)).
• For multimedia messages, do the following:
• Contact AT&T to verify that your plan includes messaging services,
that these services have been correctly activated on your
smartphone, and that they are available at your location. (AT&T
should be able to tell you if messaging services have been
experiencing transmission delays.)
• Turn off the phone by turning on airplane mode, and then turn off
airplane mode (see Turn wireless services off (airplane
Enter advanced account settings).
Turn wireless services off (airplane
mode)).
Chapter 14 : Troubleshooting 231