HP Elite x3 Manual
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HP Elite x3 Manual

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Session Handouts
HP Elite x3 – Support vILT (Day 1)
This document contains reference materials that can be used as job aids, and will help you to follow
the live video demonstrations that are included in the training.
Your instructor will direct you to the handouts at relevant points in the training.
1
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only

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  • Page 1 This document contains reference materials that can be used as job aids, and will help you to follow the live video demonstrations that are included in the training. Your instructor will direct you to the handouts at relevant points in the training. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...

  • Page 2: Legal Notice

    HP shall not be liable for technical or editorial errors or omissions contained herein. This is an HP copyrighted work that may not be reproduced without the written permission of HP. You may not use these materials to deliver training to any person outside of your organization without the written permission of HP.

  • Page 3: Table Of Contents

    Adding a Wi-Fi network .....................26 Expanding your phablet ....................27 Accessories........................27 Connect to a wired display with the HP Elite x3 Desk Dock ..........28 Continuum set up screens ....................29 Running apps on the external display ................31 Connect to a wireless display ...................33...

  • Page 4: Recap

    When you combine the phablet with the HP Elite x3 Lap Dock and HP Elite x3 Desktop Dock, this one port is actually all you need to expand to a full range of uses.

  • Page 5: Phone Setup

    A: Windows 10 Mobile enables customers to add several email accounts to the People app to import contacts from each account. If their previous phone supported nano SIM cards, customers can save phone contacts to the SIM before transferring it to the HP Elite x3. Several third-party apps are also available to transfer contacts between different devices.
  • Page 6 A: Whether the customer is upgrading from Windows 7 or 8, or migrating from another OS, you will need to be able to recall your Windows10 and Windows 10 Mobile training. Make sure you have revised this recently. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...

  • Page 7: Tour Of The Product

    WLAN—Dual band 802.11 a/b/g/n/ac 2x2 antenna diversity support with Bluetooth 4.0 and support for Miracast/Wi-Fi Direct mirroring  WWAN—2G/3G/4G, LTE-A with carrier aggregation, up to CAT 6  NFC—NXP (NQ210) © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...
  • Page 8 Battery—3.85 V (max 15.98Wh, 4150 mAh) lithium-ion polymer Long requirements Life Battery  AC adapter—10 W (5 V, 2 A) USB-C wall-mount AC adapter, or HP Elite x3 Wireless Charger Sensors  Ambient Light Sensor (ALS) and proximity combo sensor ...

  • Page 9: Walkaround

    The following items are DIB with the HP Elite x3:  HP Elite x3  AC adapter  USB cable  Headset (ships with phablets purchased through HP.com or the Microsoft Store) © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...

  • Page 10: External Features

    External features The HP Elite x3 has the following external features: Front view Back view © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...

  • Page 11: Right View

    Right view Left view Bottom view Top view © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...

  • Page 12: Inserting A Sim/Sd Card

    3. Insert a nanoSIM card into Slot 1. 4. Optional: Insert a nanoSIM card (dual SIM configurations only) or microSD card into Slot 2. A microSD card and nanoSIM card. Two nanoSIM cards. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...
  • Page 13 B2+B29, B4+B29, B2+B17, B4+B17, B1+B3, B3+B5, B3+B8, B1+B5, B2+B12, B4+B12, B4+B7 B3+B28, TDD Intra CA Frequency LB 703-960MHz LB 699-960MHz ranges MB 1710-2170MHz MB 1710-2170MHz HB 2300-2400MHz, 2496-2690MHz HB 2496-2690MHz © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...

  • Page 14: Out-Of-Box-Experience (Oobe)

    3. If two SIMs are inserted, you will be asked to select one to use for cellular data. A SIM error message displays if there are no SIM cards inserted. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...
  • Page 15 Connect to Wi-Fi step in the OOBE and wait until you have logged into the OS to set up the connection. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...
  • Page 16 9. Wait for all of the apps to account, or a work account finish installing 10. Allow HP OOBE to access 11. Create your HP profile your information © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...

  • Page 17: Navigating Windows 10 Mobile

    Tap the pin icon in the top right corner to unpin the tile from the Start menu. Select the arrow icon in the bottom right corner to cycle between three tile sizes. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...
  • Page 18 Start menu. Note: If the device is set up with a PIN or biometric login, the user may have to authenticate themselves to unlock the lock screen. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...
  • Page 19 Start menu. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...
  • Page 20 Tap the All settings tile to launch the Settings app. Swipe up from the bottom of the screen to exit the Action Center. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...
  • Page 21 Tap and hold the Start icon again, or tap the top half of the display panel, to return the screen to full size. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...

  • Page 22: Troubleshooting

    3. Tap Reset my phone and select Yes in the following two prompts that display. The reset should start, and may take a few minutes to complete. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...
  • Page 23 The reset should start, and may take a few minutes to complete. Common issues and suggested troubleshooting steps The following are issues that customers may experience on their HP Elite x3. You should guide the customer through the recommended troubleshooting steps if they are experiencing one of these issues. Issue...
  • Page 24 3. Remove any physical barriers, such as gloves on the user’s hands or a screen protector on the phablet. 4. If you can still navigate the screen, run the Touch test in HP Mobile Hardware Diagnostics app. 5. If the issue is not resolved after following each of the previous steps, perform a reset.
  • Page 25 USB connection 1. Check that the peripheral device being used is compatible with the HP does not work. Elite x3. To check if the USB port or USB cable is faulty, connect the USB cable and reboot the device. 1. Make sure that Wi-Fi and Bluetooth are enabled on the phablet.

  • Page 26: Getting Started

    2. From the menu at the bottom of the Manage screen, select Add. 3. Enter the network name in the screen that appears, and follow the on-screen instructions. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...

  • Page 27: Expanding Your Phablet

    Expanding your phablet Accessories The HP Elite x3 may be compatible with the following accessories that are either available dropped-in-the- box (DIB) or as after-market options (AMO). Compatible display adapters and docks Docks   HP Elite x3 Desk Dock ...

  • Page 28: Connect To A Wired Display With The Hp Elite X3 Desk Dock

    HP Ultrathin Bluetooth Wireless Mouse Connect to a wired display with the HP Elite x3 Desk Dock Refer to the white paper for the HP Elite x3 Desk Dock for more information about how to connect the HP Elite x3 to the desk dock.

  • Page 29: Continuum Set Up Screens

    Get help option to troubleshoot the display connection. You must have a working Internet connection to access help. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...
  • Page 30 An introductory video begins to play on the external monitor to introduce the first-time user to Continuum. Select Skip video on the HP Elite x3 display if you want to skip the introduction and start working. Next, the You’re all connected! Screen displays. Select Done to start using Continuum.

  • Page 31: Running Apps On The External Display

    Notes: If an app is greyed out on the Start menu, this means it does not support Continuum. If you try to run one of these apps on the external display, it will launch on the phablet. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...
  • Page 32 Select a thumbnail in the Task View to navigate to an app. c. Select the X in the top right corner of an app’s thumbnail to close the running app. © 2016 HP Development Company, L.P. HP Confidential – For training purposes only...

  • Page 33: Connect To A Wireless Display

    6. The device should automatically connect to the display after you select it from the list. 7. After the HP Elite x3 has connected to the monitor, the Continuum set up sequence begins. If the customer does not see their wireless external display on the screen, they should check that the...

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