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compatible with 802.11b/g. Check with the system administrator (who
may be, for example, the librarian or the person behind the counter at the
coffee shop) to verify that the Wi-Fi network supports the 802.11b or
802.11g wireless protocol and that it is working correctly. Also find out if a
password is required in order to access this network.
•
Does the Wi-Fi network use the WEP security option? When using the
WEP security option, you must enter the passcode in hex characters on
your smartphone instead of in alphanumeric characters. The hex passcode
is stored in the Wi-Fi router software. Work with the system administrator
to locate the passcode associated with the key index.
•
Does the Wi-Fi network use MAC address filtering? MAC address filtering
is a common method of securing a Wi-Fi network. The filter list is similar
to a guest list at a party; if you're not on the list, you can't come in. The
filter list (allowing access to the Wi-Fi network) lives on the Wi-Fi router.
This list is maintained by the system administrator and you must provide
the administrator with your smartphone's MAC address and request to be
added to the list. To find your smartphone's MAC address:
Info
and tap
More
Info. The MAC address is the
under Phone.
•
Restart your smartphone (see
I am trying to connect my smartphone to my Wi-Fi network
and need to find the smartphone's MAC address
Open
Device Info
, tap
More
the number listed to the right of
Web
I can't access a web page
•
Make sure you have a data connection. See
connection
for details. If you do not have a data connection, see the topic
that matches your situation:
•
I can't make a data connection over the AT&T network
234
Chapter 14 : Troubleshooting
Open
Device
Wi-Fi
hex number
Restart your
smartphone).
Info, and tap Hardware. Under Phone,
Wi-Fi
is your smartphone's MAC address.
I don't know if I have a data
•
I can't make a Wi-Fi connection from my home network
•
I can't make a Wi-Fi connection from a public or corporate network
•
Clear the cache in Web Preferences.
application
menu. Tap Preferences, and then tap
ensures that pages are viewed directly from the Internet and not from a
saved copy of the page on the smartphone. Then close
reopen it.
•
To confirm you have an Internet connection, try to view a web page
you've loaded before.
•
After confirming your Internet connection, try to view the page again. If it
comes up blank, tap
.
•
Some websites redirect simple web addresses given to the public to actual
web addresses that are more complex (for example, if you enter the
address www.palm.com/support, it may actually go to the web
address
http:/
/www.palm.com/us/support). If the Web app can't follow the
redirect, enter the web address in a desktop browser and read the actual
web address in the address bar. Then enter the actual address in Web at
the top of the screen.
•
If a website appears static or is missing content, look for a Skip button, a
link to a mobile version of the site, or a link to a basic HTML version of the
site that your smartphone can render properly.
•
If you're still having trouble, the page may contain elements that are
not supported by the browser, such as Shockwave, Silverlight, VBScript,
WML script, and other plug-ins.
An image or map is too small on my screen
Do either of the following:
•
To switch to landscape mode to see more of the image, turn the
smartphone on its side.
•
To zoom in on the image, pinch out or double-tap the image.
Open
Web
and open the
Clear
Cache. This
Web
and
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