Hp Insight Diagnostics Offline Edition; Key Features And Benefits; Theory Of Operation; Diagnostic Utility On Cd - HP xw4300 Service And Technical Reference Manual

5.4

HP Insight Diagnostics Offline Edition

NOTE: HP Insight Diagnostics is included on CD with some computer models only.
The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and
perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively
identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the
computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs
provide additional information, including diagnostic test options and test results. The information in each screen of the
utility can be saved as an html file and stored on a diskette or USB HP Drive Key.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and
functioning properly. Running tests is optional but recommended after installing or connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available before placing a call
to the Customer Support Center.
NOTE: Third party devices might not be detected by HP Insight Diagnostics.

5.4.1 Key Features and Benefits

HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues.
In addition to robust management tools, service tools can be invaluable in quickly resolving system problems. To
streamline the service process and resolve problems quickly, it is necessary to have the right information available at
the time that a service call is placed. Before calling, write down the configuration of the system. Insight Diagnostics helps
provide higher system availability. Typical uses of the Insight Diagnostics are:
• Testing and diagnosing apparent hardware failures
• Documenting system configurations for upgrade planning, standardization, inventory tracking, disaster recovery,
and maintenance
• Sending configuration information to another location for more in-depth analysis

5.4.2 Theory of Operation

Insight Diagnostics Offline Edition operates in offline mode only. The operating system is not running and software
information from the system is not available to the diagnostics.
Offline Survey—displays the current system configuration.
Insight Diagnostics Test—provides the capability to test functionality of all the major hardware components in the
system. The Test feature is designed to be flexible to enable the user to customize test selections by providing different
modes and types of testing.
Quick Test—provides a predetermined script where a sample of each hardware component is exercised and requires
no user intervention.
Complete Test—provides a predetermined script where each hardware component is fully tested. You can select
Interactive or Unattended tests. This will change the devices tested during the Complete Test. There are more tests
available in the interactive mode, but these require user intervention.
Custom Test—provides the most flexibility in controlling the testing of a system. The Custom Test mode enables the
user to specifically select which devices, tests, and test parameters are run. Users are provided the ability to select tests
that do not require any user interaction through the Interactive and Unattended tests modes.

5.4.3 Diagnostic Utility on CD

HP Insight Diagnostics is available on the Documentation and Diagnostics CD that was shipped with your HP
Workstation.
To start the diagnostic utility on the Documentation and Diagnostics CD:
1. Insert the Documentation and Diagnostics CD into the workstation.
2. Restart your workstation and press the F9 key when the F10=Setup message appears on the screen.
3. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the CD-ROM
Drive and press Enter. The workstation then boots from the selected non-default device for this one time.
4. When the system boots, HP Insight Diagnostics launches automatically.
95