Hp Insight Diagnostics Offline Edition; Key Features And Benefits; Theory Of Operation; Using The Diagnostic Utility On Cd - HP xw4550 Service And Technical Reference Manual

HP Insight Diagnostics Offline Edition

The HP Insight Diagnostics utility enables you to perform diagnostic testing and to view critical computer
hardware and software configuration information from various sources.

Key features and benefits

The HP Insight Diagnostics utility simplifies the process of effectively identifying, diagnosing, and
isolating the hardware issues, and helps provide a higher level system availability. In addition to robust
management tools, it also provides service tools can be invaluable in quickly resolving system problems.
You can use the HP Insight Diagnostics tool to streamline the service process and help resolve problems
quickly by providing the detailed information required at the time you place a service call. The primary
information requirement (the information that provides the greatest insight into potential system issues)
is the configuration of the system. Typical uses of the HP Insight Diagnostics tool are:
●
Testing and diagnosing apparent hardware failures.
●
Documenting system configurations for upgrade planning, standardization, inventory tracking,
disaster recovery, and maintenance.
●
Sending configuration information to another location for more in-depth analysis.

Theory of operation

Insight Diagnostics Offline Edition operates in offline mode only. The operating system is not running
and software information from the system is not available to the diagnostics. The utility Offline Survey,
however, is available to display the current system configuration.
The Insight Diagnostics Test feature provides the capability to test the functionality of all the major
hardware components in the system. The Test feature is designed to be flexible to enable you to
customize test selections by providing different modes and types of testing. Test modes include the
following:
●
Quick Test provides a predetermined script where a sample of each hardware component is
exercised and requires no user intervention.
●
Complete Test provides a predetermined script during which each hardware component is fully
tested. You can select Interactive or Unattended tests. This will change the devices tested during
the Complete Test. There are more tests available in the interactive mode, but these require user
intervention.
●
Custom Test provides the most flexibility in controlling the testing of a system. The Custom Test
mode enables you to specifically select which devices, tests, and test parameters are run. You can
select tests that do not require any user interaction through the Interactive and Unattended tests
modes.

Using the Diagnostic Utility on CD

HP Insight Diagnostics is available on the Documentation Library CD that was shipped with your
workstation.
122 Chapter 5 System diagnostics and troubleshooting ENWW