Need More Help - HP Vectra VL600 Quick User Manual

The Keyboard Doesn't Work...
Have you checked that...
The keyboard cable is correctly connected.
The keyboard is clean and no keys are stuck down.
The keyboard itself is not defective.
You are using the correct driver. If you are using HP's multimedia
keyboard, ensure that the correct driver is installed. This driver is
provided with all Windows NT 4.0, Windows 95, Windows 98 and
Windows 2000 preloaded systems. For other operating systems,
refer to your operating system's documentation.
If the PC starts but you still have a problem...
The Mouse Doesn't Work...
Have you checked that...
The mouse cable is correctly connected.
You are using the correct driver. If you are using HP's enhanced mouse, ensure
that the correct driver is installed. This driver is provided with all Windows NT
4.0, Windows 95, Windows 98 and Windows 2000 preloaded systems.
The mouse is clean.
The mouse itself is not defective.
If the PC starts but you still have a problem...

Need More Help?

For more detailed help refer to the troubleshooting information
which is available on HP's support web site at:
www.hp.com/go/vectrasupport.
If Your PC Has a Hardware Problem
How
Plug the cable into the correct connector on the back of the PC.
Color coding is used for easy matching.
Check all keys are at the same height, and none are stuck.
Either replace the keyboard by a known working unit or try the
keyboard with another PC.
Download the latest driver from HP's Web at:
www.hp.com/go/vectrasupport
Run DiagTools.
How
Switch off the PC (not necessary with a USB
1
mouse).
2 Plug the cable into the correct connector on the
back of the PC. Color coding is used for easy
matching.
Download the latest driver from HP's Web at:
www.hp.com/go/vectrasupport
Clean the mouse ball as shown below.
Replace the mouse by a known working unit or
try the mouse with another PC.
Run DiagTools.
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