Need More Help - HP Vectra VEi7 User Manual

Need More Help?

Refer to the Troubleshooting and Upgrade Guide for more detailed
help. This manual is available from HP's web site at:
www.hp.com/go/vectrasupport
Some Troubleshooting Tips:
Restart your PC and see if the problem recurs.
•
Run HP DiagTools. You can create a hardware profile of your PC
•
(Support Ticket) that can be faxed or mailed to support. See page 16
for information on using DiagTools.
Visit the HP support Web site (
•
to see whether this is a known problem.
Update your PC's BIOS (Basic Input/Output System). The latest
•
BIOS for your PC and instructions on updating the BIOS are available
from HP's support Web site at:
Record the details of the problem so that you can describe it
•
accurately. See "Collecting Information on Your PC Before
Contacting Support" on page 20.
Think of anything you may have done to cause the problem.
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If possible, have your system up and running and close by when you
•
call.
We recommend you contact your HP dealer, or contact HP support
•
outside of peak times (mid-morning and early evening). See
"Hewlett-Packard Support and Information Services" on page 20 for
more information.
2 Basic Problem Solving
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www.hp.com/go/vectrasupport
www.hp.com/go/vectrasupport
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