Collecting Information On Your Pc Before Contacting Support - HP Vectra VEi7 User Manual

2 Basic Problem Solving
Hewlett-Packard Support and Information Services
Hewlett-Packard Support and Information Services
You can learn more about HP service and support from the support
Web site:

Collecting Information on Your PC Before Contacting Support

Note down some of the information mentioned below. This will help HP
support deal with your problem quickly and efficiently:
Model number
Serial number
RAM
•
Number of megabytes installed
•
HP RAM or RAM from another manufacturer
Write down a brief description of the problem
Frequency
Run OK?
Recent changes to the PC
Which BIOS version is used?
Any BIOS parameter changes?
Make a list of slots and interrupts used by
additional cards (for example, LAN, sound and
SCSI)
Are you using the original operating system
software that came preloaded on your PC?
If not, what is the operating system version?
Any operating system-generated error messages
Any errors during boot (Power-On Self Test). This
test checks all installed components.
20
www.hp.com/go/vectrasupport.
PC Description
See label on the right side of your PC.
See label on the right side of your PC.
•
The amount of RAM is displayed in the Setup program main menu, accessed by pressing F2 during start-
up.
•
There may be some compatibility problems with non-HP RAM.
Question or Problem
How often has the problem occurred?
How long has the PC been running normally?
Have there been any recent changes made to the PC?
Hardware Configuration
The BIOS version is displayed in the Setup program main menu, accessed by pressing F2 during start-up.
Did the problem occur after changes were made to the BIOS using the Setup program?
This is to check for interrupt conflicts. You can find IRQs by running DiagTools (see page 16).
Operating System
Select Settings Control Panel from the Start menu, then click on the System icon. The operating system
version is displayed under System
Please note down exact text of error message.
Any POST errors will be displayed on your monitor screen or signalled by beep codes.
English
.