Troubleshooting - Zeiss AxioCam ERc 5s Operating Instructions Manual

Troubleshooting

Problem
LED not
illuminating
LED flashing red
LED illuminated
red
Acquisition and
AWB buttons do
not respond
Firmware update
does not work
No live image
of the camera
is visible in
AxioVision
Newly acquired
photos are not
visible on the
memory card
in Microsoft
®
Windows
Explorer
The file names for
new photos are
counting up from
1 again
The camera
"forgets" the
settings
Troubleshooting
Cause
The camera is not
receiving power via
the USB cable
USB cable is not
connected to a
suitable power
adapter
Unsuitable USB cable
The camera is
indicating an error
The camera is not
ready for operation
The buttons are
disabled while
AxioVision is open
An SD card must be
inserted for an update
to take place
The camera is not
recognized by
AxioVision
Microsoft Windows
®
Explorer has not
updated the content
of the card
The internal counter in
the camera has been
set to 1
The battery inside the
camera is empty
Solution
Connect the camera to a PC that is running or
to the plugged-in mains power adapter via the
USB port.
Requirements: output of at least 5 V DC at no
less than 500 mA.
Use the original USB cable supplied by Carl
Zeiss.
SD card is full: insert new card or delete images
from the card being used.
SD card is write-protected: slide the tab on the
card to the "unlocked" position.
SD card is defective or not formatted: format
card; replace if error is not resolved.
Wait until initialization is completed (approx.
ten seconds).
Disconnect USB cable for ten seconds and then
re-connect; wait until initialization is completed.
Activate acquisition from AxioVision or close
AxioVision.
Insert a formatted, unprotected SD card with at
least 10 MB of free memory space.
Several cameras have been connected to the
PC: select the AxioCam ERc 5s from the camera
selection menu.
The configuration program may have been
opened in parallel: close both programs and
then reopen AxioVision only.
Take the memory card out of the camera, wait
for three seconds, then reinsert it; Microsoft
Windows Explorer will now re-read the content
of the card.
Check the setting in the configuration program!
Note: each time the memory card is formatted
the counter is reset to 1.
The camera contains a lithium battery with a
service life of around five years. After this time it
must be replaced by the service team.
®