C H A P T E R 6 Troubleshooting The Cisco Unified Meetingplace Web Conferencing Release 5.3 Installation; Checking The Cisco Mcs Operating System Release; Locating The Software Download Page On Cisco.com; Obtaining Additional Assistance - Cisco Conference Phone Installation Manual

Problems with the Cisco Unified MeetingPlace Web Conferencing Installation
4.

Checking the Cisco MCS Operating System Release

You must have the Cisco MCS OS installed on a Cisco MCS before attempting to install Cisco
Unified MeetingPlace Web Conferencing. To check the release of your Cisco MCS operating system,
complete the following.
Before You Begin
To find out what release of the Cisco MCS operating system you are required to have, see the
Notes
Procedure
From Start > Settings, choose Control Panel.
Step 1
From the Help menu, choose About Windows and confirm the release of your operating system.
Step 2
Step 3 Click OK.

Locating the Software Download Page on Cisco.com

Procedure
Step 1 Open your web browser to
and password.
Step 2 Click Technical Support > Downloads.
From the Software Center page, locate the "Related Tools" section in the lower right. Click Software
Step 3
News.
From the Software News page, scroll down to the "New Voice Software now available on Cisco.com"
Step 4
section. Click win-OS-Upgrade-K9 2000-2-6sr1.exe or a later release.

Obtaining Additional Assistance

If there is a problem with a Windows service or the web server loses its connection, go to the
drive:\Program Files\Cisco Systems\MPWeb\datasvc directory and run dcdiags.bat as soon as possible
to generate a server log. All diagnostic information is stored under \Cisco Systems\MPWeb\Diagnostics.
Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3
6-2
Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation
If the server is still not working properly, collect the following installation logs and contact your
Cisco support representative. Cisco Unified MeetingPlace Web Conferencing installation logs are
in C:\WINNT\.
mpwebstp.log
–
mpwebstp-jvm.log
–
mpwebstp-sql.log
–
mpwebstp-sqlsp3.log
–
for your release of Cisco Unified MeetingPlace Web Conferencing.
www.cisco.com and click Log In. Log in by using your Cisco.com user name
Release
OL-10029-01