Before use........4 ■ Manuals for This Product..........4 "Loading and Replacing Paper" on page 39 Downloading the Latest Version.........4 Symbols Used in This Guide..........5 ■ About Models of this Product........6 Auto Cutter Model..............6 Peeler Model................6 Gloss Black Ink/Matte Black Ink..........7 ■...
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■ Problems with Print Quality ........67 Checking Network Connection and Settings....29 ■ Replacing the Ink Cartridges........30 Horizontal White Banding ..........67 Vertical White Spots (Auto Cutter Model) ..... 67 Checking Amount of Ink Remaining .......30 White or Black Banding............67 How to Replace the Ink Cartridges ........31 Printed Colors Are Wrong ...........
CW-C6000 Series/CW-C6500 Series Technical Reference Guide with PC Provides information necessary for installing the product, performing daily tasks, and developing a system using the product. Download this document from the following URL. <www.epson-biz.com/> Online Video Manual Manual viewable with PC Provides videos that show you operating procedures and troubleshooting information.
Before use Symbols Used in This Guide The following symbols are used in this guide to indicate important information. Symbols for Safety The symbols shown below are used in this manual in order to ensure safety and proper use of this product and to prevent danger to you and other persons, and property damage.
Before use About Models of this Product Auto Cutter Model Features: Equipped with an auto cutter. The paper can be cut either according to the application settings, or with the help of the Cut button on the operation panel. Model number: CW-C6000 Series (4-inch model) ColorWorks C6000Au, ColorWorks C6000Ae, ColorWorks C6010A, ColorWorks C6020A,...
Before use Gloss Black Ink/Matte Black Ink You can select which type of black ink to use from gloss black and matte black. The printer prompts you to select it when you turn on the printer for the first time. Supported paper types vary by the black ink type.
Before use Product and Driver Versions Available versions of printer driver and utilities vary by the version of the printer's firmware. If the firmware version is one of the following versions, download the latest version of the firmware and update the printer using the latest one.
Before use Screens in This Manual The screens in this manual and the screens actually displayed in Windows may differ depending on the product used and operating system. Unless otherwise specified, the screens in this manual are those when using Windows 10.
Before use Safety Precautions To ensure safe use of the product, be sure to the read this manual and the other instruction manuals supplied with the product before use. Store this manual in a safe place so that you can resolve any unclear points regarding the product at any time.
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Before use Shut down the product immediately if a foreign object or water or other liquid gets inside the product. WARNING Doing so may cause electric shock or fire. Immediately turn off the power and remove the plug from the outlet, and then contact qualified service personnel for advice.
Before use Before moving the product, shut down and unplug the product, and make sure that CAUTION all the cables are disconnected. Failure to do so may damage a cable, causing electric shock or fire. Do not store or transport the product while it is tilted, standing, or upside down. Doing so may cause the ink to leak.
Before use Cautions on Ink Cartridges The ink cartridges that can be used differ depending on the model number of the product. Use ink cartridges suitable for the model number of your printer. CAUTION (U"Ink Cartridge" on page Do not touch the IC chip on an ink cartridge. Doing so may result in normal operation and printing becoming no longer possible.
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Store the ink cartridges in a place out of reach of children. Epson recommends storing ink cartridges in a cool and dark place. If you wish to use ink cartridges that have been stored in a cold place for a long period of time, leave them for at least 3 hours in a place that is at room temperature before use.
Before use Cautions on the Maintenance Box Store in a place out of reach of children. Do not drink any adhered ink. CAUTION Do not disassemble or modify the maintenance box. Doing so may cause ink to get into eyes or onto skin. Do not touch the IC chip on the maintenance box.
Before use Caution Label The labels affixed to the product indicate the following cautions. Do not touch the roller at the bottom of the paper holder unit with your hand. Doing so may cause injury. WARNING Do not touch the manual cutter at the bottom of the peeler cover with your hand. Doing so may cause injury.
Before use Paper That Can Be Used The following shapes and forms of paper can be used with the printer. For the detailed specifications, refer to the CW-C6000 Series/CW-C6500 Series Technical Reference Guide. Paper Shapes The following shapes of paper can be used. Roll paper Fanfold paper Forms of Paper...
Before use Cautions on printing the continuous label by using the auto cutter model Remove the printed labels that are remaining in the paper ejection slot. If you continue with printing while the labels are still remaining in the paper ejection slot, the printed labels may be cut in double, or the paper may be jammed.
Before use Part Names and Functions This section describes the main operation parts. Front Peeler model Front cover Open this cover to remove paper if it is jammed. (U"Paper is jammed" on page Ink cartridge cover Open this cover to install/replace the ink cartridge. (U"Replacing the Ink Cartridges"...
Before use Rear Power connector Connect the power cable. Wire saddle Pass the USB cable through this saddle to prevent disconnection of the cable. USB port Connect a USB cable. LAN port Connect a LAN cable. Air vent Exhausts heat generated in the printer to prevent the temperature inside the printer from rising. Provide a clearance of 10 cm {3.94"} or more from the area around the air vent to ensure ventilation when installing the printer.
Before use Inside Movable edge guide Supports paper at the paper width position while the paper is fed into the printer. Squeeze the blue lever to move the guide, and position the guide so that it touches the paper edge. Release lever Use this lever when removing a jammed paper.
Before use Spindle and Flange Used to supply the paper from the inside. Flange Attach this to the spindle to fix the roll paper loaded on the spindle. Squeeze the blue lever to attach or remove to/from the spindle. Spindle Load roll paper on this spindle.
Before use Operation Panel Peeler model Auto cutter model The status of the printer can be checked from the flashing of the LEDs. This allows you to know the cause of an error and how to resolve the problem. For details, refer to the CW-C6000 Series/CW-C6500 Series Technical Reference Guide.
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Before use (select) button, OK button Use the arrow keys to select a menu item, and then press the OK button to activate the selected menu or setting. Cancel button Use this to return the printer to standby mode. Cut button (Auto cutter model only) Use to cut paper.
Basic Operation Basic Operation This chapter describes the basic operating procedures of the printer. Turning On/Off Turning the Power On Hold down the (power) button until the (power) LED lights up. Turning the Power Off Hold down the (power) button until a power-off confirmation message is displayed. Then select [Yes] on the confirmation screen.
Basic Operation Opening the Paper Cover This section describes how to open the paper cover. Do not use the printer with the paper cover removed. Doing so will cause the printer to CAUTION malfunction. Opening the Cover using the Lever in the Front Open the paper cover as shown above for the following purposes.
Basic Operation Checking the Printer Status The status of the printer can be checked from the lighting/flashing of the LEDs, and from the printer screen. Also, by printing the status sheet, you can check the printer settings and condition of the nozzles. (U"Printing Status Sheet"...
Basic Operation Checking the Status of Consumables The status of the ink cartridges and the maintenance box can be checked on the screen. Printing Nozzle Check Patterns By printing the nozzle check patterns, you can check the print head nozzles for clogging. To print the check patterns, select the menu as described below.
Basic Operation Printing Status Sheet By printing the status sheet, you can check the firmware version and printer settings such as the print mode and media detection settings. The following types of status sheets can be printed from the operation panel. [Menu] - [Printer Status/Print] - [Print Status Sheet] Status sheet print sample Status sheet (network settings) print sample...
Basic Operation Replacing the Ink Cartridges This section describes how to replace the ink cartridges. Carefully read the cautions on handling before installing the ink cartridges. (U"Cautions on Ink Cartridges" on page When replacing the black ink cartridge, make sure to replace with a cartridge of the same CAUTION type of black ink.
Basic Operation How to Replace the Ink Cartridges The procedure below is for replacing the BK cartridge. Shake the ink cartridge. As shown in the figure below, shake the cartridge Follow the same procedure for replacing the other color horizontally. Move the cartridge by about 5 cm to both cartridges.
Basic Operation Replacing the Maintenance Box This section describes how to replace the maintenance box. Carefully read the cautions on handling before setting the maintenance box. (U"Cautions CAUTION on the Maintenance Box" on page Checking the Amount of Empty Space in the Maintenance Box You can check the remaining capacity of the maintenance box on the home or an error message screen of the operation panel.
Basic Operation How to Replace the Maintenance Box Open the paper cover. Take out a new maintenance box from the bag. Install the new maintenance box. Open the maintenance box cover. Close the maintenance box cover. Take out the maintenance box. When disposing of the used maintenance box, put it in a plastic bag that came with the new maintenance box.
The printer driver is equipped with a help function. Right-click an item and then click Help to display an explanation on the item. You can also learn how to configure the printer driver with videos. Access the videos from the following URL. <https://support.epson.net/p_doc/790/> General tab Help...
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Basic Operation Label Width For CW-C6000 Series Can be specified from 21.4 to 108.0 mm Initial setting: 108.0 mm For CW-C6500 Series Can be specified from 21.4 to 211.9 mm Initial setting: 108.0 mm Label Length For the auto cutter model Can be specified from 8 to 609.6 mm Initial setting: 152.4 mm For the peeler model...
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Basic Operation Media Saving Enabled only when [Continuous Label] is selected as the [Media Form]. Eliminate Lower Margin Eliminate Lower and Upper Margin No Saving (Initial setting) Media Coating Type Plain Paper Matte Paper (Initial setting) ...
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Basic Operation Color Correction Method Vivid colors (Initial setting) ICM No composite Spot Color Settings No Spot Color (Initial setting) Settings For Paper Handling After Print For the auto cutter model Cut (after printing last label) ...
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Basic Operation Pause For the auto cutter model None (Initial setting) Pause at Cut Pause at Job End Last Page at Collate End For the peeler model None (Initial setting) Pause at Job End ...
Videos that show the procedure are also available. Click the URL below to view the videos. <https://support.epson.net/p_doc/790/> Supply from Inside (Internal) Supply from Outside (Rear Feed) Paper is supplied from inside the printer.
Basic Operation How to Load Paper (Auto Cutter Model - Supply from Inside) Turn on the printer, and then check that Hold the spindle with both hands, and set it in the printer. [Internal] is selected as the [Media Source] Install the spindle so that both ends of the spindle fit setting on the operation panel.
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Basic Operation Place your hand on the paper to flatten it, and Insert the paper into the paper feed slot until slide the movable edge guide against the paper feeding starts automatically. paper. Do not load backing paper that has no labels on it. The paper may not be detected and not be fed automatically.
Basic Operation How to Load Paper (Auto Cutter Model - Supply from Outside) Turn on the printer, and then check that [Rear Place the fanfold paper behind the printer. • Place the fanfold paper at least 100 mm away from Feed] is selected as the [Media Source] setting the printer.
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Basic Operation Slide the movable edge guide to the left side. Squeeze the blue lever to move the edge guide. There should be no gap between the guide and the paper edge. Pull the paper along the right edge guide. ...
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Basic Operation Press the Pause button. Loading paper (auto cutter model - supply from outside) is now completed.
Basic Operation How to Load Paper (Peeler Model - Supply from Inside) Turn on the printer, and then check that Hold the spindle with both hands, and set it in the printer. [Internal] is selected as the [Media Source] Install the spindle so that both ends of the spindle fit setting on the operation panel.
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Basic Operation Place your hand on the paper to flatten it, and Insert the paper into the paper feed slot until slide the movable edge guide against the paper feeding starts automatically. paper. Do not load backing paper that has no labels on it. The paper may not be detected and not be fed automatically.
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Basic Operation Remove labels from the ejected paper. Press the Pause button. Open the peeler cover. Loading paper (peeler model - supply from inside) is now completed. Pass the paper through the peeler slot. Peeler slot Close the peeler cover. If the paper is loose, pull the leading edge of paper to remove the looseness and then close the peeler cover.
Basic Operation How to Remove Paper (For the Auto Cutter Model) Check that the printer has been turned on. Slide the movable edge guide away from the paper, and remove the paper. Press the Cut button, and cut off the ejected labels.
Basic Operation How to Remove Paper (For the Peeler Model) Check that the printer has been turned on. Slide the movable edge guide away from the paper, and remove the paper. Open the peeler cover. Cut the backing paper near the paper ejection Removing the paper is now completed.
Basic Operation How to Eject Paper at Paper End (For the Auto Cutter Model) Hold down the Feed button until the paper is completely ejected. Ejecting paper at paper end is now completed. To load paper, see the following pages. "How to Load Paper (Auto Cutter Model - Supply from Inside)"...
Basic Operation How to Eject Paper at Paper End (For the Peeler Model) Open the peeler cover. Remove the paper from the peeler slot. Peeler slot Hold down the Feed button until the paper is completely ejected. Ejecting paper at paper end is now completed. To load paper, see the following pages.
Maintenance Maintenance This chapter describes how to carry out maintenance of the printer. Front Peeler Model "Cleaning the Auto Cutter (Auto Cutter Model Only)" on page 54 "Cleaning the Peeler (Peeler Model Only)" on page 55 "Cleaning the Platen" on page 57 "Cleaning the Paper Pressure Roller"...
Maintenance Cleaning the Exterior Turn off the printer, and unplug the power cable. Then wipe off any dirt with a dry cloth or non-woven fabric that has been dampened. Do not use alcohol, benzine, thinner, trichloroethylene, or ketone based solvent to clean the exterior of the printer.
Maintenance Cleaning the Auto Cutter (Auto Cutter Model Only) If labels, paper dust, or adhesive has adhered to the fixed blade of the auto cutter, the blade may become dull. Clean the fixed blade following the procedure below. Fixed blade If paper has been loaded, remove it.
Maintenance Cleaning the Peeler (Peeler Model Only) If labels, paper dust, or adhesive has adhered to the peeler, the print quality may decline. To maintain good print quality, it is recommended to clean the peeler every day. Clean the peeler following the procedure below. Make sure the printer has been turned off.
Maintenance Cleaning the Edge Guides If labels, paper dust, or adhesive has adhered to the edge guides, paper may get jammed, or printing position may become incorrect. Clean the edge guides following the procedure below. Make sure the printer has been turned off. Open the paper cover.
Maintenance Cleaning the Platen If labels, paper dust, or adhesive has adhered to the platen, paper may get jammed, or printing position may become incorrect. Clean the platen following the procedure below. Check that the printer has been turned off. If paper has been loaded, remove it.
Maintenance Cleaning the Paper Feed Roller If paper dust or adhesive has adhered to the paper Raise the release lever. feed roller, paper may get jammed, or faint or blurred image may be printed. Clean the roller following the procedure below. CAUTION When cleaning the paper feed roller, do not use a material other than labels.
Maintenance Cleaning the Paper Pressure Roller If paper dust or adhesive has adhered to the paper Raise the release lever. pressure roller, paper may get jammed, or faint or blurred image may be printed. Clean the roller following the procedure below. CAUTION When cleaning the paper pressure roller, do not use a material other than labels.
Maintenance Cleaning the Print Head If the nozzles are clogged, faint colors, banding, or unintended colors appear on printouts. When such print quality problems occur, print nozzle check patterns and check for nozzle clogging. (U"Printing Nozzle Check Patterns" on page Example of the nozzle check patterns with gloss black ink Normal Clogging...
Maintenance Using the Operation Panel [Menu] - [Maintenance] - [Print Head Cleaning] [Menu] - [Maintenance] - [Power Cleaning] Using the Printer Driver Click [Print Head Cleaning] or [Power Cleaning] on the [Printer Utilities] window. Using the WebConfig Select [Print Head Cleaning] on the [Maintenance] window. Then select the cleaning type from [Auto] or [Power Cleaning], and then click [Start].
Technical Reference Guide. Paper is jammed This section describes how to resolve the problem when the paper is jammed. This section is also explained with the help of a video. You can see the video from the link below. <https://support.epson.net/p_doc/790/>...
Troubleshooting For the Auto Cutter Model Cut the paper near the paper ejection slot. Open the paper cover. Raise the release lever. Open the front cover. Pull the paper out from the paper feed slot. If there are ripped pieces of paper on the platen, remove them.
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Troubleshooting If the problem of paper jam cannot be resolved even after following the steps above, refer to the CW-C6000 Series/CW-C6500 Series Technical Reference Guide. NOTE After removing jammed paper, make sure that there is no labels or adhesive left inside the printer. If you use the printer without removing them, it leads to frequent paper jams, or may cause poor print quality.
Troubleshooting For the Peeler Model Open the peeler cover. Open the paper cover. Raise the release lever. Cut the paper near the paper ejection slot. Pull the paper out from the paper feed slot. Open the front cover. If there are ripped pieces of paper on the platen, remove them.
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Troubleshooting If the problem of paper jam cannot be resolved even after following the steps above, refer to the CW-C6000 Series/CW-C6500 Series Technical Reference Guide. NOTE After removing jammed paper, make sure that there is no labels or adhesive left inside the printer. If you use the printer without removing them, it leads to frequent paper jams, or may cause poor print quality.
Troubleshooting Problems with Print Quality Horizontal White Banding Cause Solution and Reference The nozzles are clogging. Print the nozzle check patterns to check the nozzles for clogging. (U"Printing Nozzle Check Patterns" on page If the nozzles are clogging, run a print head cleaning. (U"Cleaning the Print Head"...
Troubleshooting Printed Colors Are Wrong Cause Solution and Reference If the printer is moved after initial Run a head cleaning and check that colors are no longer mixed. (U"Cleaning charging, the specified colors may the Print Head" on page not be output (colors may be mixed) due to vibrations and impacts.
Troubleshooting Printing is Impossible or Becomes Suddenly Impossible Print Data is Sent, But Does Not Print (Peeler Model) Cause Solution and Reference The label peeling detector is If printing is performed at a location exposed to strong light such as direct sun malfunctioning.
Troubleshooting A Message is Displayed on the Operation Panel Message Solution and Reference Information Use paper that matches the [Media Source] and [Media Form] settings. Or change the [Media Source] and [Media Form] settings to match them with Paper feed error. the loaded paper.
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Epson cannot guarantee the quality and reliability of non-genuine Epson products. Repairs for any damage or breakdown of this product due to the use of non-genuine Epson products will not be free of charge even if the warranty period is still valid.
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Troubleshooting Message Solution and Reference Maintenance Error Reinstall the maintenance box. Cannot recognize the If the error reoccurs, replace the maintenance box with a new one. maintenance box. (U"How to Replace the Maintenance Box" on page Model number: SJMB6000/ 6500 (On the home screen) Prepare a new maintenance box to be replaced with the near-full maintenance box.
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Troubleshooting Message Solution and Reference Information Open the front cover, and then close the paper holder unit. Open front cover, and close paper When the paper holder unit is opened, a paper jam error may occur. If the hold unit. paper jam error is not cleared, try the solutions in the links below.
Specifications Specifications This chapter describes the specifications of the printer. Specification Item CW-C6000 Series CW-C6500 Series Printing method Serial inkjet, dot matrix method Four-color printing Paper feed method Forward and reverse friction feed Cutting type of the auto cutter Full cut (cuts paper completely) (Auto cutter model only) Print density 300 ×...
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Specifications Item CW-C6000 Series CW-C6500 Series Print speed Print quality setting: Printing width: 11 mm/s 11 mm/s Max Quality 25.4 mm 1200 × 1200 dpi Printing width: 8 mm/s 8 mm/s (width × height) 101.6 mm Printing width: 6 mm/s 203.2 mm Interface Wired LAN (1000BASE-T/100BASE-TX /10BASE-T)
Specifications Electrical Specifications Item CW-C6000 Series CW-C6500 Series Power supply Power supply through a power connector Rated voltage 100 to 240 V Rated current 0.9 A Power Operating 100V: Average of approx. 39.4 W 100V: Average of approx. 39.5 W consumption 230V: Average of approx.
Elevation 0 to 3000 m Noise Auto cutter model: Approx. 55 dB Peeler model: Approx. 60 dB Based on Epson evaluation conditions. Paper Specifications The following types of paper can be used with the printer. Black ink type Supported paper...
Specifications Maintenance Box Model number SJMB6000/6500 Type Maintenance box with integrated waste ink absorbing material Storage temperature Transporting -20 to 60°C (within 5 days when 60°C) (without unpacking) Storage -20 to 40°C (within 1 month when 40°C) (without unpacking) Installed -20 to 40°C (within 1 month when 40°C)
* Some models of the printer cannot use matte black ink. Genuine Ink Cartridges Recommended For the best performance of the printer, it is recommended to use genuine Epson ink cartridges. Use of non-genuine Epson ink cartridges can adversely affect the printer and print quality and prevent the printer from realizing its maximum performance.
(U"Replacing the Maintenance Box" on page Genuine Maintenance Box Recommended For the best performance of the printer, it is recommended to use a genuine Epson maintenance box. Use of a non-genuine Epson maintenance box can adversely affect the printer and prevent the printer from realizing its maximum performance.
Appendix Roll Paper Holder A spare roll paper holder is provided as an option. In the following cases, replacement of the roll paper can be performed quickly by loading paper beforehand in the spare roll paper holder. When you want to use paper of a different size or frequently change the label material ...
(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. (6) Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Genuine Epson Products or Epson Approved Products by Seiko Epson Corporation.