Epson W-C6000 Series User Manual
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Epson W-C6000 Series User Manual

Epson W-C6000 Series User Manual

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User's Guide
M00123506 EN

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Summary of Contents for Epson W-C6000 Series

  • Page 1 User’s Guide M00123506 EN...

  • Page 2: Table Of Contents

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Contents Contents Printing Nozzle Check Patterns... . . 33 Before use Printing Status Sheet..... 34 Manuals for This Product.
  • Page 3 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Contents Cleaning the Edge Guides....78 Product Specifications....106 Electrical Specifications.

  • Page 4: Before Use

    Provides information necessary for installing the product, performing daily tasks, and developing a system using the product. This document can be found at the following URL. <https://epson.sn> Online Video Manual Provides videos that show you operating procedures and troubleshooting information. The videos can be found at the following URL.

  • Page 5: Symbols Used In This Guide

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Symbols Used in This Guide The following symbols are used in this guide to indicate important information. Symbols for Safety The symbols shown below are used in this manual in order to ensure safety and proper use of this product and to prevent danger to you and other persons, and property damage.

  • Page 6: About Models Of This Product

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use About Models of this Product This manual is for the CW-C6000 Series, CW-C6500 Series, CW-D6000 Series*, and CW-D6500 Series*. You can check which model your printer is by the model number on the front of the printer. * May not be available in some countries or regions.
  • Page 7 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Model number Model numbers used in the Ink Types Remarks manuals ColorWorks C6000Au CW-C6000Au pigment ink 4-inch model ColorWorks C6000Ae CW-C6000Ae pigment ink 4-inch model ColorWorks C6010A CW-C6010A pigment ink 4-inch model ColorWorks C6020A CW-C6020A pigment ink...

  • Page 8: Peeler Model

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Peeler Model ❏ Features Equipped with a peeler mechanism. By passing a backing paper through the peeler, labels are printed being peeled from the backing paper. ❏ Ink Types Compatible ink types vary depending on the printer model number. ❏...

  • Page 9: Gloss Black Ink/Matte Black Ink (Cw-C6000/C6500 Series)

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Model number Model numbers used in the Ink Types Remarks manuals ColorWorks D6500Pe CW-D6500Pe dye ink 8-inch model Gloss Black Ink/Matte Black Ink (CW-C6000/C6500 Series) You can select which type of black ink to use from gloss black (BK) and matte black (MK). The printer prompts you to select it when you turn on the printer for the first time.

  • Page 10: Product And Driver Versions

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Product and Driver Versions Use the product with a combination of latest versions of the product firmware, printer driver, and utility. Note For users of CW-C6000/C6500 Series If the firmware version is one of the following versions, download the latest version of the firmware and update the printer using the latest one.

  • Page 11: Screens In This Manual

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Screens in This Manual The screens in this manual and the screens actually displayed in Windows may differ depending on the product used and operating system. Unless otherwise specified, the screens in this manual are those when using Windows 10.

  • Page 12: Safety Precautions

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Safety Precautions To ensure safe use of the product, be sure to read this manual and the other instruction manuals supplied with the product before use. Store this manual in a safe place so that you can resolve any unclear points regarding the product at any time.

  • Page 13: Cautions On Power Supply

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use ❏ Shut down the product immediately if a foreign object or water or other liquid gets inside the product. Doing so may cause electric shock or fire. Immediately turn off the power and remove the plug from the outlet, and then contact qualified service personnel for advice.
  • Page 14 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use ❏ Do not allow dust or other foreign material to adhere to the power plug. Doing so may cause electric shock or fire. ❏ Do not use a power cord other than that supplied with the product. In addition, do not use the supplied power cord with another device.

  • Page 15: Cautions On Ink Cartridges

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Cautions on Ink Cartridges Caution ❏ The ink cartridges that can be used differ depending on the model number of the product. Use ink cartridges suitable for the model number of your printer. “Ink Cartridge”...
  • Page 16 ❏ Store the ink cartridges in a place out of reach of children. ❏ Epson recommends storing ink cartridges in a cool and dark place. ❏ If you wish to use ink cartridges that have been stored in a cold place for a long period of time, leave them for at least 3 hours in a place that is at room temperature before use.

  • Page 17: Cautions On The Maintenance Box

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Cautions on the Maintenance Box Caution ❏ Store in a place out of reach of children. Do not drink any adhered ink. ❏ Do not disassemble or modify the maintenance box. Doing so may cause ink to get into eyes or onto skin. ❏...

  • Page 18: Caution Label

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Caution Label The labels affixed to the product indicate the following cautions. Do not touch the roller at the bottom of the paper holder unit with your hand. Doing so may cause injury.

  • Page 19: Supported Paper

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Supported paper This section describes about shape, form, size and type of paper that can be used by this printer, and paper that cannot be used. For more details, see the Technical Reference Guide. Paper Shape/Form/Size CW-C6000/D6000 Series Forms of paper...
  • Page 20 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Forms of paper Paper Paper width Backing Label width Gap between Shapes (mm {inch}) paper width (mm {inch}) Labels (mm {inch}) (mm {inch}) Die-cut label (With black marks Roll paper 25.4 to 112 21.4 to 108 2.0 to 6.0 {1.00 to 4.41}...
  • Page 21 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Forms of paper Paper Paper width Backing Label width Gap between Shapes (mm {inch}) paper width (mm {inch}) Labels (mm {inch}) (mm {inch}) Without waste Full-page label parts: (With black marks 21.4 to 211.9 Roll paper 25.4 to 215.9...

  • Page 22: Paper Type

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Paper Type Supported paper types vary depending on the type of black ink as shown below. CW-C6000/C6500 Series CW-D6000/D6500 Series Paper Type When using Matte Ink When using Gloss Ink Dye Ink ✓...

  • Page 23: Paper That Cannot Be Used

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Paper That Cannot Be Used Do not load paper like the following. Such paper will cause paper jams and print stains. ❏ Thermal paper ❏ Paper joined together by tape, etc. ❏...

  • Page 24: Part Names And Functions

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Part Names and Functions This section describes the main operation parts. Front Name Description Front cover Open this cover to remove paper if it is jammed. “Paper is jammed” on page 94 Ink cartridge cover Open this cover to install/replace the ink cartridge.

  • Page 25: Rear

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Rear Name Description AC inlet Connect the power cable. Wire saddle Pass the USB cable through this saddle to prevent disconnection of the cable. USB port Connect a USB cable. EXT.I/F This port is used only by specific users to control external devices.

  • Page 26: Inside

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Inside Name Description Movable edge guide Supports paper at the paper width position while the paper is fed into the printer. Squeeze the blue lever to move the guide, and position the guide so that it touches the paper edge.

  • Page 27: Spindle And Flange

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Spindle and Flange Used to supply the paper from the inside. Name Description Flange Attach this to the spindle to fix the roll paper loaded on the spindle. Squeeze the blue lever to attach or remove to/from the spindle. Spindle Load roll paper on this spindle.

  • Page 28: Operation Panel

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Operation Panel A: Peeler model B: Auto cutter model Name Description The status of the printer can be checked from the flashing of the LEDs. This allows you to know the cause of an error and how to resolve the problem.
  • Page 29 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Before use Name Description Cancel button Use this to cancel printing. Press the Cancel button while the printer is paused, and select Next label format or All label formats on the Cancel Selection screen to cancel printing.

  • Page 30: Basic Operation

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Basic Operation This chapter describes the basic operating procedures of the printer. Turning On or Off Turning the Power On Hold down the (power) button until the (power) LED lights up. Turning the Power Off Hold down the (power) button until a power-off confirmation message is displayed.

  • Page 31: Opening The Paper Cover

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Opening the Paper Cover This section describes how to open the paper cover. Caution Do not use the printer with the paper cover removed. Doing so will cause the printer to malfunction. Opening the Cover using the Lever in the Front Open the paper cover as shown above for the following purposes.

  • Page 32: Checking The Printer Status

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Checking the Printer Status The status of the printer can be checked from the lighting/flashing of the LEDs, and from the printer screen. Also, by printing the status sheet, you can check the printer settings and condition of the nozzles. “Printing Status Sheet”...

  • Page 33: Checking The Status Of Consumables

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Checking the Status of Consumables The status of the ink cartridges and the maintenance box can be checked on the screen. Printing Nozzle Check Patterns By printing the nozzle check patterns, you can check the print head nozzles for clogging. “Printing Nozzle Check Patterns”...

  • Page 34: Printing Status Sheet

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Printing Status Sheet By printing the status sheet, you can check the firmware version and printer settings such as the print mode and media detection settings. The following types of status sheets can be printed from the operation panel. Menu - Printer Status/Print - Print Status Sheet Status sheet print sample Status sheet (network settings) print sample...

  • Page 35: Replacing The Ink Cartridges

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Replacing the Ink Cartridges This section describes how to replace the ink cartridges. Carefully read the cautions on handling before installing the ink cartridges. Caution “Cautions on Ink Cartridges” on page 15 Checking Amount of Ink Remaining You can check ink level of each color ink cartridge on the home or an error message screen of the operation panel.
  • Page 36 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Press the lever down to remove the used ink cartridge. Open the bag and take out the new ink cartridge. Shake the ink cartridge. As shown in the figure below, shake the cartridge horizontally. Move the cartridge by about 5 cm to both directions, and repeat it about 15 times for about 5 seconds.
  • Page 37 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Close the ink cartridge cover.

  • Page 38: Replacing The Maintenance Box

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Replacing the Maintenance Box This section describes how to replace the maintenance box. Carefully read the cautions on handling before setting the maintenance box. Caution “Cautions on the Maintenance Box” on page 17 Checking the Amount of Empty Space in the Maintenance Box You can check the remaining capacity of the maintenance box on the home or an error message screen of the operation panel.
  • Page 39 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Open the maintenance box cover. Take out the maintenance box. When disposing of the used maintenance box, put it in a plastic bag that came with the new maintenance box. “Disposal of Maintenance Box” on page 113 Take out a new maintenance box from the bag.
  • Page 40 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Install the new maintenance box. Close the maintenance box cover.

  • Page 41: Printer Driver Settings

    The printer driver is equipped with a help function. Right-click an item and then click Help to display an explanation on the item. You can also learn how to configure the printer driver with videos. Access the videos from the following URL. ❏ CW-C6000/C6500 Series: <https://support.epson.net/p_doc/790/> ❏ CW-D6000/D6500 Series: <https://support.epson.net/p_doc/ab6/> Note If the settings on the printer (settable using the operation panel, PrinterSettings, or Web Config) differ from the printer driver settings, printing is performed by applying the printer driver settings.

  • Page 42: Media Definition

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Media Definition The size, form, type, and other settings of frequently used paper can be registered as a media definition. The set media definition can be selected from the Media Name pull-down menu. This is convenient because you will not need to set the paper settings of the driver when printing from an application if you register a media definition in advance.

  • Page 43: Gap Between Labels

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation For the peeler model Can be specified from 12.7 to 609.6 mm {0.50 to 24 in.} Initial setting: 152.4 mm {6.00 in.} Gap between labels When detecting paper with black marks or gaps 2 to 6 mm {0.08 to 0.24 in.} Initial setting: 3 mm {0.12 in.} When not detecting paper...

  • Page 44: Media Coating Type

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation ❏ No Saving (Initial setting) Media Coating Type CW-C6000/C6500 Series ❏ Plain Paper ❏ Matte Paper (Initial setting) ❏ Synthetic ❏ Texture Paper ❏ Glossy Paper ❏ Glossy Film ❏ High Glossy Paper CW-D6000/D6500 Series ❏...

  • Page 45: Color Correction

    When [Media Coating Type] is [Glossy Paper], [Glossy Film], or [High Glossy Paper] ❏ Normal ❏ Quality (Initial setting) ❏ Max Quality Color Correction ❏ Epson Vivid Color ❏ Epson Preferred Color (Initial setting) ❏ ICM ❏ None Spot Color Setting No Spot Color (Initial setting)

  • Page 46: Settings For Paper Handling After Print

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Settings For Paper Handling After Print For the auto cutter model ❏ Cut (after printing last label) ❏ Cut (at specified label) ❏ Cut (after last page of collate page) ❏ Do not cut (stop at peel position) ❏...

  • Page 47: Pause

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation For the peeler model ❏ None (Initial setting) ❏ Beep at Job End ❏ Beep at Collate End Pause For the auto cutter model ❏ None (Initial setting) ❏ Pause at Cut ❏...

  • Page 48: Loading And Replacing Paper

    Videos that show the procedure are also available. Access the videos from the following URL. ❏ CW-C6000/C6500 Series: <https://support.epson.net/p_doc/790/> ❏ CW-D6000/D6500 Series: <https://support.epson.net/p_doc/ab6/> Supply from Inside (Internal) Supply from Outside (Rear Feed) Paper is supplied from inside the printer.
  • Page 49 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation How to supply paper Procedures for auto cutter model Procedures for peeler model Supply from Outside (Rear “How to Load Paper (Auto Cutter Model - Feed) Supply from Outside)” on page 55 “How to Remove Paper (For the Auto Cutter Model)”...

  • Page 50: How To Load Paper (Auto Cutter Model - Supply From Inside)

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation How to Load Paper (Auto Cutter Model - Supply from Inside) After turning on the printer, wait until the home screen is displayed, and then open the paper cover. If Caution you open the cover before the home screen is displayed, the printer may fail to load the paper correctly.
  • Page 51 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Load the roll paper on the spindle and fix it with the flange. ❏ To move the flange, squeeze the two levers. ❏ When loading the roll paper on the spindle, take note of the winding direction. The correct winding direction is marked on the spindle.
  • Page 52 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Pull the paper along the left edge guide. Place your hand on the paper to flatten it, and slide the movable edge guide against the paper.
  • Page 53 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation If the movable edge guide is not properly slided against the paper, print position may become incorrect or a paper jam may occur. Make sure to follow the guidelines below. ❏ There should be no gap between the guide and the paper edge.
  • Page 54 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Rotate the spindle to remove looseness in the paper. Close the paper cover. Press the Pause button. Loading paper (auto cutter model - supply from inside) is now completed.

  • Page 55: How To Load Paper (Auto Cutter Model - Supply From Outside)

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation How to Load Paper (Auto Cutter Model - Supply from Outside) After turning on the printer, wait until the home screen is displayed, and then open the paper cover. If Caution you open the cover before the home screen is displayed, the printer may fail to load the paper correctly.
  • Page 56 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Place the fanfold paper behind the printer. ❏ Place the fanfold paper at least 100 mm {3.94 in.} (A in the figure) away from the printer. ❏ Make sure the paper is vertical in relation to the paper feed slot. Make sure not to let the fanfold paper to curl near the printer.
  • Page 57 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Pull the paper along the right edge guide. Place your hand on the paper to flatten it, and slide the movable edge guide against the paper.
  • Page 58 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation If the movable edge guide is not properly slided against the paper, print position may become incorrect or a paper jam may occur. Make sure to follow the guidelines below. ❏ There should be no gap between the guide and the paper edge.
  • Page 59 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Close the paper cover. Press the Pause button. Loading paper (auto cutter model - supply from outside) is now completed.

  • Page 60: How To Load Paper (Peeler Model - Supply From Inside)

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation How to Load Paper (Peeler Model - Supply from Inside) After turning on the printer, wait until the home screen is displayed, and then open the paper cover. If Caution you open the cover before the home screen is displayed, the printer may fail to load the paper correctly.
  • Page 61 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Load the roll paper on the spindle and fix it with the flange. ❏ To move the flange, squeeze the two levers. ❏ When loading the roll paper on the spindle, take note of the winding direction. The correct winding direction is marked on the spindle.
  • Page 62 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Pull the paper along the left edge guide. Place your hand on the paper to flatten it, and slide the movable edge guide against the paper.
  • Page 63 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation If the movable edge guide is not properly slided against the paper, print position may become incorrect or a paper jam may occur. Make sure to follow the guidelines below. ❏ There should be no gap between the guide and the paper edge.
  • Page 64 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Rotate the spindle to remove looseness in the paper. Close the paper cover. Hold down the Feed button until the leading edge of paper touches the table on which the printer is installed.
  • Page 65 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Remove labels from the ejected paper. Open the peeler cover. Pass the paper through the peeler slot (A). Before closing the peeler cover, load the paper along the protrusion A.
  • Page 66 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Make sure the paper is perfectly aligned with protrusion A. Caution Close the peeler cover. If the paper is loose, pull the leading edge of paper to remove the looseness and then close the peeler cover. Press the Pause button.

  • Page 67: How To Remove Paper (For The Auto Cutter Model)

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation How to Remove Paper (For the Auto Cutter Model) Check that the printer has been turned on. Press the Cut button, and cut off the ejected labels. Press the Back Feed button to feed the paper backward. The paper can now be pulled out from inside the printer.
  • Page 68 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Slide the movable edge guide away from the paper, and remove the paper. Close the paper cover. Press the Pause button. Removing the paper is now completed. To load paper, see “How to Load Paper (Auto Cutter Model - Supply from Inside)”...

  • Page 69: How To Remove Paper (For The Peeler Model)

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation How to Remove Paper (For the Peeler Model) Check that the printer has been turned on. Open the peeler cover. Cut the backing paper near the paper ejection slot. Press the Back Feed button to feed the paper backward. The paper can now be pulled out from inside the printer.
  • Page 70 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation Slide the movable edge guide away from the paper, and remove the paper. Close the paper cover. Press the Pause button. Removing the paper is now completed. To load paper, see “How to Load Paper (Peeler Model - Supply from Inside)”...

  • Page 71: How To Eject Paper At Paper End (For The Auto Cutter Model)

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation How to Eject Paper at Paper End (For the Auto Cutter Model) Hold down the Feed button until the paper is completely ejected. Ejecting paper at paper end is now completed. To load paper, see “How to Load Paper (Auto Cutter Model - Supply from Inside)”...

  • Page 72: How To Eject Paper At Paper End (For The Peeler Model)

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Basic Operation How to Eject Paper at Paper End (For the Peeler Model) Open the peeler cover. Remove the paper from the peeler slot (A). Hold down the Feed button until the paper is completely ejected. Ejecting paper at paper end is now completed.

  • Page 73: Maintenance

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Maintenance This chapter describes how to carry out maintenance of the printer. Front Refer to: “Cleaning the Auto Cutter (Auto Cutter Model Only)” on page 75 “Cleaning the Peeler (Peeler Model Only)” on page 77 “Cleaning the Platen”...

  • Page 74: Cleaning The Exterior

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Refer to: “Cleaning the Paper Feed Roller” on page 80 Cleaning the Exterior Do not use alcohol, benzine, thinner, trichloroethylene, or ketone based solvent to clean the exterior of Caution the printer. Doing so may deform or damage the plastic and rubber parts. Turn the printer off and then disconnect the power cable from the outlet.

  • Page 75: Cleaning The Auto Cutter (Auto Cutter Model Only)

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Cleaning the Auto Cutter (Auto Cutter Model Only) If labels, paper dust, or adhesive has adhered to the fixed blade (A) of the auto cutter, the blade may become dull. Perform cleaning by following the steps below. If paper has been loaded, remove it.
  • Page 76 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance As shown in the figure below, scrape off adhered materials stuck to the fixed blade using a flat-blade screwdriver (blade width: 1.8 mm to 3.0 mm {0.07 to 0.12 in.}). Start scraping from each end toward the center.

  • Page 77: Cleaning The Peeler (Peeler Model Only)

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Cleaning the Peeler (Peeler Model Only) If labels, paper dust, or adhesive has adhered to the peeler, the print quality may decline. To maintain good print quality, it is recommended to clean the peeler every day. Perform cleaning by following the steps below.

  • Page 78: Cleaning The Edge Guides

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Cleaning the Edge Guides If labels, paper dust, or adhesive has adhered to the edge guides, paper may get jammed, or printing position may become incorrect. Perform cleaning by following the steps below. Check that the printer has been turned off.

  • Page 79: Cleaning The Platen

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Cleaning the Platen If labels, paper dust, or adhesive has adhered to the platen, paper may get jammed, or printing position may become incorrect. Perform cleaning by following the steps below. Check that the printer has been turned off. If paper has been loaded, remove it.

  • Page 80: Cleaning The Paper Feed Roller

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Cleaning the Paper Feed Roller If paper dust or adhesive has adhered to the paper feed roller, paper may get jammed, or faint or blurred image may be printed. To maintain good print quality, it is recommended that the rollers are cleaned once a week. Perform cleaning by following the steps below.
  • Page 81 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Raise the release lever. Open the paper guide unit. Attach adhesive side of a label to the roller, and peel it off slowly. Repeat this action until paper dust or adhesive is completely removed from side to side of the roller. If some labels have stuck on the roller, carefully remove them as they can cause a paper jam.

  • Page 82: Cleaning The Paper Pressure Roller

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Cleaning the Paper Pressure Roller If paper dust or adhesive has adhered to the paper pressure roller, paper may get jammed, or faint or blurred image may be printed. Perform cleaning by following the steps below. When cleaning the paper pressure roller, do not use a material other than labels.
  • Page 83 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Raise the release lever. Open the front cover. Attach adhesive side of a label to the roller, and peel it off slowly. Repeat this action until paper dust or adhesive is completely removed from side to side of the roller. If some labels have stuck on the roller, carefully remove them as they can cause a paper jam.

  • Page 84: Cleaning The Print Head

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Cleaning the Print Head If the nozzles are clogged, faint colors, banding, or unintended colors appear on printouts. When such print quality problems occur, print nozzle check patterns and check for nozzle clogging. Example of the nozzle check patterns.

  • Page 85: Head Cleaning

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Maintenance Head Cleaning If nozzles are clogged, run a Print Head Cleaning. Run Power Cleaning only when nozzle clog is not cleared by running Print Head Cleaning. To run a Print Head Cleaning, select the menu as described below. Important ❏...

  • Page 86: Troubleshooting

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting Troubleshooting This chapter describes how to resolve problems. For troubleshooting information that is not described here, see the Technical Reference Guide. A Message is Displayed on the Operation Panel Message Solution and Reference Information Use paper that matches the Media Source and Media Form settings.
  • Page 87 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting Message Solution and Reference Information Remove the paper, and then load the paper again. The paper is not loaded correctly. “How to Remove Paper (For the Auto Cutter Model)” on page 67 Remove the paper from the top of the “How to Remove Paper (For the Peeler Model)”...
  • Page 88 Epson cannot guarantee the quality and reliability of non-genuine Epson products. Repairs for any damage or breakdown of this product due to the use of non-genuine Epson products will not be free of charge even if the warranty period is still valid. Information Because the installed ink cartridges are not the ones for this printer, an error such as a cartridge detection error may occur.
  • Page 89 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting Message Solution and Reference Information The print quality may decrease because the nozzles are clogged. If it is not acceptable, run a print head cleaning. Paused “Cleaning the Print Head” on page 84 The print quality may decrease because the nozzles are clogged.

  • Page 90: Problems With Print Quality

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting Problems with Print Quality Horizontal White Banding Cause Solution and Reference The nozzles are clogging. Print the nozzle check patterns to check the nozzles for clogging. “Printing Nozzle Check Patterns” on page 84 If the nozzles are clogging, run a print head cleaning.

  • Page 91: Print Position Shifts

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting Print Position Shifts Cause Solution and Reference The edge guide is not set along the paper Check that the edge guide is properly set at the paper width position. edge. “Loading and Replacing Paper” on page 48 The paper you are using is set at an angle.

  • Page 92: Printing Is Impossible Or Becomes Suddenly Impossible

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting Printing is Impossible or Becomes Suddenly Impossible Print Data is Sent, But Does Not Print (Peeler Model) Cause Solution and Reference The label peeling detector is If printing is performed at a location exposed to strong light such as direct sun malfunctioning.
  • Page 93 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting To cancel the status, press the Cancel button on the operation panel, and then select All label formats.

  • Page 94: Paper Is Jammed

    This section describes how to resolve the problem when the paper is jammed. This section is also explained with the help of a video. You can see the video from the link below. ❏ CW-C6000/C6500 Series: <https://support.epson.net/p_doc/790/> ❏ CW-D6000/D6500 Series: <https://support.epson.net/p_doc/ab6/>...
  • Page 95 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting If the print head is not on the far right, hold it down and move it to the far right. If there is jammed paper, remove it. Open the paper cover. Raise the release lever.
  • Page 96 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting Pull the paper out from the paper feed slot. Lower the release lever. Close the paper cover. Close the front cover. Press the Pause button. The paper jam error will be cleared. To resume printing, load the paper again.

  • Page 97: For The Peeler Model

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting For the Peeler Model Open the peeler cover. Cut the paper near the paper ejection slot. Open the front cover. If there are ripped pieces of paper on the platen, remove them.
  • Page 98 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting If the print head is not on the far right, hold it down and move it to the far right. If there is jammed paper, remove it. Open the paper cover. Raise the release lever.
  • Page 99 CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Troubleshooting Pull the paper out from the paper feed slot. Lower the release lever. Close the paper cover. Close the front cover. Close the peeler cover. Press the Pause button. The paper jam error will be cleared. To resume printing, load the paper again.

  • Page 100: Specifications

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Specifications Specifications This chapter describes the specifications of the printer. CW-C6000 Series Product Specifications Item Specifications Printing method Serial inkjet, dot matrix method Four-color printing Paper feed method Forward and reverse friction feed Cutting type of the auto cutter (Auto cutter model only) Full cut (cuts paper completely) Print resolution...

  • Page 101: Electrical Specifications

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Specifications Item Specifications Interface Wired LAN* 1000BASE-T/100BASE-TX /10BASE-T USB2.0 High-Speed External input/output interface D-sub25 Weight Auto cutter model Approx. 22.5 kg {49.6 lb} Peeler model Approx. 22.8 kg {50.26 lb} *Use a shielded twisted-pair cable. Electrical Specifications Item Specifications...

  • Page 102: Cw-C6500 Series

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Specifications CW-C6500 Series Product Specifications Item Specifications Printing method Serial inkjet, dot matrix method Four-color printing Paper feed method Forward and reverse friction feed Cutting type of the auto cutter (Auto cutter model only) Full cut (cuts paper completely) Print resolution 300 ×...

  • Page 103: Electrical Specifications

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Specifications *Use a shielded twisted-pair cable. Electrical Specifications Item Specifications Power supply Power supply through a power connector Rated voltage 100 to 240 V Frequency 50 to 60 Hz Rated current 0.9 A Power Operating 100 V...

  • Page 104: Cw-D6000 Series

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Specifications CW-D6000 Series Product Specifications Item Specifications Printing method Serial inkjet, dot matrix method Four-color printing Paper feed method Forward and reverse friction feed Cutting type of the auto cutter (Auto cutter model only) Full cut (cuts paper completely) Print resolution 300 ×...

  • Page 105: Electrical Specifications

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Specifications *Use a shielded twisted-pair cable. Electrical Specifications Item Specifications Power supply Power supply through a power connector Rated voltage 100 to 240 V Frequency 50 to 60 Hz Rated current 0.9 A Power Operating 100 V...

  • Page 106: Cw-D6500 Series

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Specifications CW-D6500 Series Product Specifications Item Specifications Printing method Serial inkjet, dot matrix method Four-color printing Paper feed method Forward and reverse friction feed Cutting type of the auto cutter (Auto cutter model only) Full cut (cuts paper completely) Print resolution 300 ×...

  • Page 107: Electrical Specifications

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Specifications *Use a shielded twisted-pair cable. Electrical Specifications Item Specifications Power supply Power supply through a power connector Rated voltage 100 to 240 V Frequency 50 to 60 Hz Rated current 0.9 A Power Operating 100 V...

  • Page 108: Environmental Specifications

    (Within 120 hours at -10°C {14°F}) (Within 6 months at 0 to 25°C {32 to 77°F}) (Within 1 month at 40°C {104°F}) Elevation 3000 m or less Noise Auto cutter model: Approx. 55 dB Peeler model: Approx. 60 dB Based on Epson evaluation conditions.

  • Page 109: Paper Specifications

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Specifications Paper Specifications The following types of paper can be used with the printer. CW-C6000/C6500 Series When using Gloss black ink ❏ Matte Paper ❏ Synthetic ❏ Glossy Paper ❏ Glossy Film ❏ High Glossy Paper When using Matte black ink ❏...

  • Page 110: Ink Cartridge

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Specifications Ink Cartridge Model number CW-C6000Au, CW-C6000Pu, SJIC35P-BK, SJIC35P-MK, SJIC35P-C, SJIC35P-M, SJIC35P-Y CW-C6500Au, CW-C6500Pu CW-C6000Ae, CW-C6000Pe, SJIC36P-BK, SJIC36P-MK, SJIC36P-C, SJIC36P-M, SJIC36P-Y CW-C6500Ae, CW-C6500Pe CW-C6010A, CW-C6010P, SJIC36P-BK, SJIC36P-MK, SJIC36P-C, SJIC36P-M, SJIC36P-Y CW-C6510A, CW-C6510P CW-C6020A, CW-C6020P, SJIC37P-BK, SJIC37P-MK, SJIC37P-C, SJIC37P-M, SJIC37P-Y CW-C6520A, CW-C6520P CW-C6030A, CW-C6030P,...

  • Page 111: Maintenance Box

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Specifications Maintenance Box Model number SJMB6000/6500 Type Maintenance box with integrated waste ink absorbing material Storage Transporting (without unpacking) -20 to 60°C {-4 to 140°F} (within 5 days at 60°C {140°F}) temperature Storage (without unpacking) -20 to 40°C {-4 to 104°F} (within 1 month at 40°C {104°F}) Installed -20 to 40°C {-4 to 104°F} (within 1 month at 40°C {104°F})

  • Page 112: Appendix

    ❏ Color adjustment of the product is based on the use of genuine Epson ink cartridges. Use of non-genuine ink cartridges may result in reduced print quality. Epson recommends the use of genuine Epson ink cartridges.

  • Page 113: Maintenance Box

    Genuine Maintenance Box Recommended For the best performance of the printer, it is recommended to use a genuine Epson maintenance box. Use of a non-genuine Epson maintenance box can adversely affect the printer and prevent the printer from realizing its maximum performance.

  • Page 114: Roll Paper Holder

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Appendix Roll Paper Holder A spare roll paper holder is provided as an option. In the following cases, replacement of the roll paper can be performed quickly by loading paper beforehand in the spare roll paper holder. ❏...

  • Page 115: Restriction Of Use

    CW-C6000 Series/CW-C6500 Series/CW-D6000 Series/CW-D6500 Series User's Guide Appendix Restriction of Use When this product is used for applications requiring high reliability/safety such as transportation devices related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or functional/ precision devices etc., you should use this product only after giving consideration to including fail-safes and redundancies into your design to maintain safety and total system reliability.

  • Page 116: Notes

    (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Genuine Epson Products or Epson Approved Products by Seiko Epson Corporation.

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