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Epson CW-C6500 Series User Manual

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U s e r ' s G u i d e
Before use
Basic Operation
Maintenance
Troubleshooting
Specifications
Appendix
M00123500EN

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  Summary of Contents for Epson CW-C6500 Series

  • Page 1 U s e r ’ s G u i d e Before use Basic Operation Maintenance Troubleshooting Specifications Appendix M00123500EN...
  • Page 2: Table Of Contents

    Before use........4 ■ Manuals for This Product..........4 "Loading and Replacing Paper" on page 37 Downloading the Latest Version.........4 Symbols Used in This Guide..........5 ■ About Models of this Product........6 Auto Cutter Model..............6 Peeler Model................6 ■ Software Introduction ..........7 ■...
  • Page 3 ■ Replacing the Maintenance Box ......30 ■ Printing is Impossible or Becomes Suddenly Impossible..........67 Checking the Amount of Empty Space in the Maintenance Box ............30 Print Data is Sent, But Does Not Print How to Replace the Maintenance Box......31 (Peeler Model) ................. 67 ■...
  • Page 4: Before Use

    Describes details about the functions and operating procedures of the product, maintenance information, and troubleshooting. It can be viewed from the supplied CD. Manual viewable CW-C6500 Series Technical Reference Guide with PC Provides information necessary for installing the product, performing daily tasks, and developing a system using the product.
  • Page 5: Symbols Used In This Guide

    Before use Symbols Used in This Guide The following symbols are used in this guide to indicate important information. Symbols for Safety The symbols shown below are used in this manual in order to ensure safety and proper use of this product and to prevent danger to you and other persons, and property damage.
  • Page 6: About Models Of This Product

    Before use About Models of this Product Auto Cutter Model Features: Equipped with an auto cutter. The paper can be cut either according to the application settings, or with the help of the Cut button on the operation panel. Model number: ColorWorks C6500Au, ColorWorks C6500Ae, ColorWorks C6510A, ColorWorks C6520A, ColorWorks C6530A, ColorWorks C6540A,...
  • Page 7: Software Introduction

    Printer driver Driver to print from Windows applications. The utility (CW-C6500 Series PrinterSetting) for configuring the printer settings can be started from the driver. For details on how to use the driver, refer to Help or the video.
  • Page 8: Product And Driver Versions

    Before use Product and Driver Versions How to Check the Product Version You can check the version of your product firmware by printing the status sheet. Check the results of status sheet printing. (U"Printing Status Sheet" on page How to Check the Printer Driver Version You can check the version in the printer driver screen.
  • Page 9: Safety Precautions

    Before use Safety Precautions To ensure safe use of the product, be sure to the read this manual and the other instruction manuals supplied with the product before use. Store this manual in a safe place so that you can resolve any unclear points regarding the product at any time.
  • Page 10 Before use Shut down the product immediately if a foreign object or water or other liquid gets inside the product. Doing so may cause electric shock or fire. WARNING Immediately turn off the power and remove the plug from the outlet, and then contact qualified service personnel for advice.
  • Page 11: Cautions On Power Supply

    Before use Before moving the product, shut down and unplug the product, and make sure that CAUTION all the cables are disconnected. Failure to do so may damage a cable, causing electric shock or fire. Do not store or transport the product while it is tilted, standing, or upside down. Doing so may cause the ink to leak.
  • Page 12: Cautions On Ink Cartridges

    Before use Cautions on Ink Cartridges The ink cartridges that can be used differ depending on the model number of the product. Use ink cartridges suitable for the model number of your printer. CAUTION (U"Ink Cartridge" on page Do not touch the IC chip on an ink cartridge. Doing so may result in normal operation and printing becoming no longer possible.
  • Page 13 Store the ink cartridges in a place out of reach of children. Epson recommends storing ink cartridges in a cool and dark place. If you wish to use ink cartridges that have been stored in a cold place for a long period of time, leave them for at least 3 hours in a place that is at room temperature before use.
  • Page 14: Cautions On The Maintenance Box

    Before use Cautions on the Maintenance Box Store in a place out of reach of children. Do not drink any adhered ink. CAUTION Do not disassemble or modify the maintenance box. Doing so may cause ink to get into eyes or onto skin. Do not touch the IC chip on the maintenance box.
  • Page 15: Caution Label

    Before use Caution Label The labels affixed to the product indicate the following cautions. Do not touch the roller at the bottom of the paper holder unit with your hand. Doing so may cause injury. WARNING Do not touch the manual cutter at the bottom of the peeler cover with your hand. Doing so may cause injury.
  • Page 16: Paper That Can Be Used

    Paper That Can Be Used The following shapes and forms of paper can be used with the printer. For the detailed specifications, refer to the CW-C6500 Series Technical Reference Guide. Paper Shapes The following shapes of paper can be used.
  • Page 17: List Of Paper That Can Be Used

    Depending on the shape of die-cut labels, the labels may peel off their backing paper inside the printer. In such a case, it is necessary to operate a detector. For details on how to operate the detector, refer to the CW-C6500 Series Technical Reference Guide. List of Paper That Can Be Used...
  • Page 18: Part Names And Functions

    Before use Part Names and Functions This section describes the main operation parts. Front Peeler model Front cover Open this cover to remove paper if it is jammed. (U"Paper is jammed" on page Ink cartridge cover Open this cover to install/replace the ink cartridge. (U"Replacing the Ink Cartridges"...
  • Page 19: Rear

    Before use Rear Power connector Connect the power cable. Wire saddle Pass the USB cable through this saddle to prevent disconnection of the cable. USB port Connect a USB cable. LAN port Connect a LAN cable. Air vent Exhausts heat generated in the printer to prevent the temperature inside the printer from rising. Provide a clearance of 10 cm {3.94"} or more from the area around the air vent to ensure ventilation when installing the printer.
  • Page 20: Inside

    Before use Inside Movable edge guide Supports paper at the paper width position while the paper is fed into the printer. Squeeze the blue lever to move the guide, and position the guide so that it touches the paper edge. Release lever Use this lever when removing a jammed paper.
  • Page 21: Spindle And Flange

    Before use Spindle and Flange Used to supply the paper from the inside. Flange Attach this to the spindle to fix the roll paper loaded on the spindle. Squeeze the blue lever to attach or remove to/from the spindle. Spindle Load roll paper on this spindle.
  • Page 22: Operation Panel

    The status of the printer can be checked from the flashing of the LEDs. This allows you to know the cause of an error and how to resolve the problem. For details, refer to the CW-C6500 Series Technical Reference Guide.
  • Page 23 Before use (select) button, OK button Use the arrow keys to select a menu item, and then press the OK button to activate the selected menu or setting. Cancel button Use this to return the printer to standby mode. Cut button (Auto cutter model only) Use to cut paper.
  • Page 24: Basic Operation

    Basic Operation Basic Operation This chapter describes the basic operating procedures of the printer. Turning On/Off To turn on the printer, press the (power) button. The (power) LED lights and the printer turns on. To turn off the printer, hold down the (power) button for at least one second.
  • Page 25: Opening The Paper Cover

    Basic Operation Opening the Paper Cover This section describes how to open the paper cover. Do not use the printer with the paper cover removed. Doing so will cause the printer to CAUTION malfunction. Opening the Cover using the Lever in the Front Open the paper cover as shown above for the following purposes.
  • Page 26: Checking The Printer Status

    Basic Operation Checking the Printer Status The status of the printer can be checked from the lighting/flashing of the LEDs, and from the printer screen. Also, by printing the status sheet, you can check the printer settings and condition of the nozzles. (U"Printing Status Sheet"...
  • Page 27: Printing Status Sheet

    Basic Operation Printing Status Sheet By printing the status sheet, you can check the firmware version and printer settings such as the print mode and media detection settings. The following types of status sheets can be printed from the operation panel. [Menu] - [Settings] - [Printer Status/Print] - [Print Status Sheet] Status sheet print sample Status sheet (network settings) print sample...
  • Page 28: Replacing The Ink Cartridges

    Basic Operation Replacing the Ink Cartridges This section describes how to replace the ink cartridges. Read the precautions on handling carefully before installing the ink cartridges. (U"Cautions CAUTION on Ink Cartridges" on page Checking Amount of Ink Remaining Ink level of each color ink cartridge can be checked on the printer's screen or by an error message. Message Description Ink cartridge(s) are low.
  • Page 29: How To Replace The Ink Cartridges

    Basic Operation How to Replace the Ink Cartridges The procedure below is for replacing the BK cartridge. Shake the ink cartridge as shown in the figure below. Follow the same procedure for replacing the other color cartridges. Open the left ink cartridge cover. Install the ink cartridge in the slot.
  • Page 30: Replacing The Maintenance Box

    Basic Operation Replacing the Maintenance Box This section describes how to replace the maintenance box. Carefully read the cautions on handling before setting the maintenance box. (U"Cautions CAUTION on the Maintenance Box" on page Checking the Amount of Empty Space in the Maintenance Box You can check the remaining capacity of the maintenance box on the operation panel.
  • Page 31: How To Replace The Maintenance Box

    Basic Operation How to Replace the Maintenance Box Open the paper cover. Take out a new maintenance box from the bag. Install the new maintenance box. Open the maintenance box cover. Close the maintenance box cover. Take out the maintenance box. When disposing of the used maintenance box, put it in a plastic bag that came with the new maintenance box.
  • Page 32: Paper Source And Printer Driver Settings

    You can also learn how to configure the printer driver with videos. Access the videos from the following URL. <https://support.epson.net/p_doc/790/> General tab Help If the settings on the printer (settable using the operation panel, CW-C6500 Series PrinterSettings, NOTE or Web Config) differ from the printer driver settings, printing is performed by applying the printer driver settings.
  • Page 33 Basic Operation Media Definition The size, form, type, and other settings of frequently used paper can be registered as a media definition. The set media definition can be selected from the Media Name pull-down menu. This is convenient because you will not need to set the paper settings of the driver when printing from an application if you register a media definition in advance.
  • Page 34 Basic Operation Media Form • Die-cut Label (Gap) (Initial setting) • Die-cut Label (BlackMark) • Continuous Label • Continuous Label (BlackMark) Media Saving Enabled only when [Continuous Label] is selected as the [Media Form]. • Eliminate Lower Margin • Eliminate Lower and Upper Margin •...
  • Page 35 Basic Operation Color Correction Method • Vivid colors (Initial setting) • ICM • No composite Spot Color Settings No Spot Color (Initial setting) Settings For Paper Handling After Print For the auto cutter model • Cut (after printing last label) •...
  • Page 36 Basic Operation Pause For the auto cutter model • None (Initial setting) • Pause at Cut • Pause at Job End • Pause at Collate End For the peeler model • None (Initial setting) • Pause at Job End • Pause at Collate End...
  • Page 37: Loading And Replacing Paper

    Videos that show the procedure are also available. Click the URL below to view the videos. <https://support.epson.net/p_doc/790/> Supply from Inside (Internal) Supply from Outside (Rear Feed) Paper is supplied from inside the printer.
  • Page 38: How To Load Paper (Auto Cutter Model - Supply From Inside)

    Basic Operation How to Load Paper (Auto Cutter Model - Supply from Inside) Turn on the printer, and then check that Hold the spindle with both hands, and set it in the printer. [Internal] is selected as the [Media Source] Install the spindle so that both ends of the spindle fit setting on the operation panel.
  • Page 39 Basic Operation Place your hand on the paper to flatten it, and Insert the paper into the paper feed slot until slide the movable edge guide against the paper feeding starts automatically. paper. Do not load backing paper that has no labels on it. The paper may not be detected and not be fed automati- cally.
  • Page 40: How To Load Paper (Auto Cutter Model - Supply From Outside)

    Basic Operation How to Load Paper (Auto Cutter Model - Supply from Outside) Turn on the printer, and then check that [Rear Place the fanfold paper behind the printer. • Place the fanfold paper at least 100 mm away from Feed] is selected as the [Media Source] setting the printer.
  • Page 41 Basic Operation Pull the paper along the right edge guide. • Do not slide the guide against the paper too tightly. Load the paper to the paper feed slot until paper feeding starts automatically. Place your hand on the paper to flatten it, and Do not load backing paper that has no labels on it.
  • Page 42: How To Load Paper (Peeler Model - Supply From Inside)

    Basic Operation How to Load Paper (Peeler Model - Supply from Inside) Turn on the printer, and then check that Hold the spindle with both hands, and set it in the printer. [Internal] is selected as the [Media Source] Install the spindle so that both ends of the spindle fit setting on the operation panel.
  • Page 43 Basic Operation Place your hand on the paper to flatten it, and Insert the paper into the paper feed slot until slide the movable edge guide against the paper feeding starts automatically. paper. Do not load backing paper that has no labels on it. The paper may not be detected and not be fed automati- cally.
  • Page 44 Basic Operation Remove labels from the ejected paper. Press the Pause button. Loading paper (peeler model - supply from inside) is Open the peeler cover. now completed. Pass the paper through the peeler slot. Peeler slot Close the peeler cover. If the paper is loose, pull the leading edge of paper to remove the looseness and then close the peeler cover.
  • Page 45: How To Load Paper (Peeler Model - Supply From Outside)

    Basic Operation How to Load Paper (Peeler Model - Supply from Outside) Turn on the printer, and then check that [Rear Place the fanfold paper behind the printer. Place the fanfold paper at least 100 mm away from the Feed] is selected as the [Media Source] setting printer.
  • Page 46 Basic Operation Pull the paper along the right edge guide. • Do not slide the guide against the paper too tightly. Insert the paper into the paper feed slot until paper feeding starts automatically. Place your hand on the paper to flatten it, and Do not load backing paper that has no labels on it.
  • Page 47 Basic Operation Remove labels from the ejected paper. Press the Pause button. Open the peeler cover. Loading paper (peeler model - supply from outside) is now completed. Pass the paper through the peeler slot. Peeler slot Close the peeler cover. If the paper is loose, pull the leading edge of paper to remove the looseness and then close the peeler cover.
  • Page 48: How To Remove Paper (For The Auto Cutter Model)

    Basic Operation How to Remove Paper (For the Auto Cutter Model) Check that the printer has been turned on. Removing the paper is now completed. To load paper, see the following pages. Press the Cut button, and cut off the ejected "How to Load Paper (Auto Cutter Model - Supply from Inside)"...
  • Page 49: How To Remove Paper (For The Peeler Model)

    Basic Operation How to Remove Paper (For the Peeler Model) Check that the printer has been turned on. Slide the movable edge guide away from the paper, and remove the paper. Open the peeler cover. Removing the paper is now completed. Cut the backing paper near the paper ejection To load paper, see the following pages.
  • Page 50: How To Eject Paper At Paper End (For The Auto Cutter Model)

    Basic Operation How to Eject Paper at Paper End (For the Auto Cutter Model) Hold down the Feed button until the paper is completely ejected. Ejecting paper at paper end is now completed. To load paper, see the following pages. "How to Load Paper (Auto Cutter Model - Supply from Inside)"...
  • Page 51: How To Eject Paper At Paper End (For The Peeler Model)

    Basic Operation How to Eject Paper at Paper End (For the Peeler Model) Open the peeler cover. Remove the paper from the peeler slot. Peeler slot Hold down the Feed button until the paper is completely ejected. Ejecting paper at paper end is now completed. To load paper, see the following pages.
  • Page 52: Maintenance

    Maintenance Maintenance This chapter describes how to carry out maintenance of the printer. Front Peeler Model "Cleaning the Auto Cutter (Auto Cutter Model Only)" on page 54 "Cleaning the Peeler (Peeler Model Only)" on page 55 "Cleaning the Platen" on page 57 "Cleaning the Paper Pressure Roller"...
  • Page 53: Cleaning The Exterior

    Maintenance Cleaning the Exterior Turn off the printer, and unplug the power cable. Then wipe off any dirt with a dry cloth or non-woven fabric that has been dampened. Do not use alcohol, benzine, thinner, trichloroethylene, or ketone based solvent to clean the exterior of the printer.
  • Page 54: Cleaning The Auto Cutter (Auto Cutter Model Only)

    Maintenance Cleaning the Auto Cutter (Auto Cutter Model Only) If labels, paper dust, or adhesive has adhered to the auto cutter, the cutter may become dull. Clean the auto cutter following the procedure below. Fixed blade If paper has been loaded, remove it. (U"How to Remove Paper (For the Auto Cutter Model)"...
  • Page 55: Cleaning The Peeler (Peeler Model Only)

    Maintenance Cleaning the Peeler (Peeler Model Only) If labels, paper dust, or adhesive has adhered to the peeler, the print quality may decline. To maintain good print quality, it is recommended to clean the peeler every day. Clean the peeler following the procedure below. Make sure the printer has been turned off.
  • Page 56: Cleaning The Edge Guides

    Maintenance Cleaning the Edge Guides If labels, paper dust, or adhesive has adhered to the edge guides, paper may get jammed, or printing position may become incorrect. Clean the edge guides following the procedure below. Make sure the printer has been turned off. Open the paper cover.
  • Page 57: Cleaning The Platen

    Maintenance Cleaning the Platen If labels, paper dust, or adhesive has adhered to the platen, paper may get jammed, or printing position may become incorrect. Clean the platen following the procedure below. Check that the printer has been turned off. If paper has been loaded, remove it.
  • Page 58: Cleaning The Paper Feed Roller

    Maintenance Cleaning the Paper Feed Roller If paper dust or adhesive has adhered to the paper Raise the release lever. feed roller, paper may get jammed, or faint or blurred image may be printed. Clean the roller following the procedure below. CAUTION When cleaning the paper feed roller, do not use a material other than labels.
  • Page 59: Cleaning The Paper Pressure Roller

    Maintenance Cleaning the Paper Pressure Roller If paper dust or adhesive has adhered to the paper Raise the release lever. pressure roller, paper may get jammed, or faint or blurred image may be printed. Clean the roller following the procedure below. CAUTION When cleaning the paper pressure roller, do not use a material other than labels.
  • Page 60: Cleaning The Print Head

    Maintenance Cleaning the Print Head If the nozzles are clogged, faint colors, banding, or unintended colors appear on printouts. When such print quality problems occur, print nozzle check patterns and check for nozzle clogging. (U"Printing Nozzle Check Patterns" on page Normal Clogging If nozzles are clogged, run a print head cleaning.
  • Page 61: Using The Operation Panel

    Maintenance Using the Operation Panel [Menu] - [Settings] - [Maintenance] - [Print Head Cleaning] [Menu] - [Settings] - [Maintenance] - [Power Cleaning] Using the Printer Driver [Printer Utilities] - [Print Head Cleaning] [Printer Utilities] - [Power Cleaning] Using the Web Config [Maintenance] - [Print Head Cleaning] [Maintenance] - [Power Cleaning]...
  • Page 62: Troubleshooting

    This chapter describes how to resolve problems. Paper is jammed This section describes how to resolve the problem when the paper is jammed. This section is also explained with the help of a video. You can see the video from the link below. <https://support.epson.net/p_doc/790/>...
  • Page 63: For The Auto Cutter Model

    Troubleshooting For the Auto Cutter Model Cut the paper near the paper ejection slot. Open the paper cover. Raise the release lever. Open the front cover. Pull the paper out from the paper feed slot. If there are ripped pieces of paper on the platen, remove them.
  • Page 64 Troubleshooting If the problem of paper jam cannot be resolved even after following the steps above, refer to the CW-C6500 Series Technical Reference Guide. NOTE After removing jammed paper, make sure that there is no labels or adhesive left inside the printer. If you use the printer without removing them, it leads to frequent paper jams, or may cause poor print quality.
  • Page 65: For The Peeler Model

    Troubleshooting For the Peeler Model Open the peeler cover. Open the paper cover. Raise the release lever. Cut the paper near the paper ejection slot. Pull the paper out from the paper feed slot. Open the front cover. If there are ripped pieces of paper on the platen, remove them.
  • Page 66 Troubleshooting If the problem of paper jam cannot be resolved even after following the steps above, refer to the CW-C6500 Series Technical Reference Guide. NOTE After removing jammed paper, make sure that there is no labels or adhesive left inside the printer. If you use the printer without removing them, it leads to frequent paper jams, or may cause poor print quality.
  • Page 67: Problems With Print Quality

    Select a print mode option other than "Stop at Cut Position" or "Stop at Peel- Off Position", or remove printed labels after each print job is finished. For details on the print modes, refer to the CW-C6500 Series Technical Reference Guide.
  • Page 68: Specifications

    Specifications Specifications This chapter describes the specifications of the printer. Specification Printing method Serial inkjet, dot matrix method Four-color printing Paper feed method Forward and reverse friction feed Auto cutter Cutting type Full cut (cuts paper completely) (Auto cutter model only) Print density 300 ×...
  • Page 69: Electrical Specifications

    Specifications Electrical Specifications Power supply Power supply through a power connector Rated voltage 100 to 240 V Rated current 0.9 A Overall Dimensions Height 326 mm Width 444 mm Depth 515 mm (Excludes the protrusion)
  • Page 70: Environmental Specifications

    With ink charged: -20 to 40°C When -20°C, within 120 hours When 0 to 25°C, within 6 month When 40°C, within 1 month Elevation 0 to 3000 m Noise Approx. 55 dB (ANSI Bystander position) Based on Epson evaluation conditions.
  • Page 71: Ink Cartridge

    Specifications Ink Cartridge Model number CW-C6500Au SJIC35P-BK/SJIC35P-C/SJIC35P-M/SJIC35P-Y CW-C6500Pu CW-C6500Ae SJIC36P-BK/SJIC36P-C/SJIC36P-M/SJIC36P-Y CW-C6500Pe CW-C6510A SJIC36P-BK/SJIC36P-C/SJIC36P-M/SJIC36P-Y CW-C6510P CW-C6520A SJIC37P-BK/SJIC37P-C/SJIC37P-M/SJIC37P-Y CW-C6520P CW-C6530A SJIC38P-BK/SJIC38P-C/SJIC38P-M/SJIC38P-Y CW-C6530P CW-C6540A SJIC39P-BK/SJIC39P-C/SJIC39P-M/SJIC39P-Y CW-C6540P CW-C6550A SJIC40P-BK/SJIC40P-C/SJIC40P-M/SJIC40P-Y CW-C6550P Type 4 individual color cartridges Ink colors Black, cyan, magenta, yellow Ink type Pigmented ink Expiration date 6 months after installation in the printer, 3 years after manufacture including the period of use...
  • Page 72: Maintenance Box

    Specifications Maintenance Box Model number SJMB6000/6500 Type Maintenance box with integrated waste ink absorbing material Storage temperature Transporting -20 to 60°C (within 5 days when 60°C) (without unpacking) Storage -20 to 40°C (within 1 month when 40°C) (without unpacking) Installed -20 to 40°C (within 1 month when 40°C)
  • Page 73: Appendix

    (U"Replacing the Ink Cartridges" on page Genuine Ink Cartridges Recommended • For the best performance of the printer, it is recommended to use genuine Epson ink cartridges. Use of non-genuine Epson ink cartridges can adversely affect the printer and print quality and prevent the printer from realizing its maximum performance.
  • Page 74: Maintenance Box

    (U"Replacing the Maintenance Box" on page Genuine Maintenance Box Recommended For the best performance of the printer, it is recommended to use a genuine Epson maintenance box. Use of a non-genuine Epson maintenance box can adversely affect the printer and prevent the printer from realizing its maximum performance.
  • Page 75: Roll Paper Holder

    • When you want to use paper of a different size or frequently change the label material • When you want to reduce the down time as a result of roll paper replacement Model number: Paper Holder C6500 (for CW-C6500 Series) External dimensions (H x W x D) 175 ×...
  • Page 76: Restriction Of Use

    (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. (6) Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Genuine Epson Products or Epson Approved Products by Seiko Epson Corporation.