Before use........4 ■ Manuals for This Product..........4 "Loading and Replacing Paper" on page 38 Downloading the Latest Version.........4 Symbols Used in This Guide..........5 ■ About Models of this Product........6 Auto Cutter Model..............6 Peeler Model................6 ■ Software Introduction ..........7 ■...
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■ Replacing the Ink Cartridges........28 Troubleshooting ......63 Checking Amount of Ink Remaining .......28 How to Replace the Ink Cartridges ........29 ■ Paper is jammed ............63 ■ Replacing the Maintenance Box ......30 For the Auto Cutter Model..........64 Checking the Amount of Empty Space in the For the Peeler Model.............
CW-C6000 Series/CW-C6500 Series Technical Reference Guide with PC Provides information necessary for installing the product, performing daily tasks, and developing a system using the product. Download this document from the following URL. <www.epson-biz.com/> Online Video Manual Manual viewable with PC Provides videos that show you operating procedures and troubleshooting information.
Before use Symbols Used in This Guide The following symbols are used in this guide to indicate important information. Symbols for Safety The symbols shown below are used in this manual in order to ensure safety and proper use of this product and to prevent danger to you and other persons, and property damage.
Before use About Models of this Product Auto Cutter Model Features: Equipped with an auto cutter. The paper can be cut either according to the application settings, or with the help of the Cut button on the operation panel. Model number: CW-C6000 Series (4-inch model) ColorWorks C6000Au, ColorWorks C6000Ae, ColorWorks C6010A, ColorWorks C6020A,...
Before use Software Introduction The following introduces the software that can be installed from the CD-ROM included with the product. Name Overview Install Navi Allows you to install the printer driver and other software, and also connect the product with the computer. Printer driver Driver to print from Windows applications.
Before use Product and Driver Versions How to Check the Product Version You can check the version of your product firmware by printing the status sheet. Check the results of status sheet printing. (U"Printing Status Sheet" on page How to Check the Printer Driver Version You can check the version in the printer driver screen.
Before use Safety Precautions To ensure safe use of the product, be sure to the read this manual and the other instruction manuals supplied with the product before use. Store this manual in a safe place so that you can resolve any unclear points regarding the product at any time.
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Before use Shut down the product immediately if a foreign object or water or other liquid gets inside the product. WARNING Doing so may cause electric shock or fire. Immediately turn off the power and remove the plug from the outlet, and then contact qualified service personnel for advice.
Before use Before moving the product, shut down and unplug the product, and make sure that CAUTION all the cables are disconnected. Failure to do so may damage a cable, causing electric shock or fire. Do not store or transport the product while it is tilted, standing, or upside down. Doing so may cause the ink to leak.
Before use Cautions on Ink Cartridges The ink cartridges that can be used differ depending on the model number of the product. Use ink cartridges suitable for the model number of your printer. CAUTION (U"Ink Cartridge" on page Do not touch the IC chip on an ink cartridge. Doing so may result in normal operation and printing becoming no longer possible.
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Store the ink cartridges in a place out of reach of children. Epson recommends storing ink cartridges in a cool and dark place. If you wish to use ink cartridges that have been stored in a cold place for a long period of time, leave them for at least 3 hours in a place that is at room temperature before use.
Before use Cautions on the Maintenance Box Store in a place out of reach of children. Do not drink any adhered ink. CAUTION Do not disassemble or modify the maintenance box. Doing so may cause ink to get into eyes or onto skin. Do not touch the IC chip on the maintenance box.
Before use Caution Label The labels affixed to the product indicate the following cautions. Do not touch the roller at the bottom of the paper holder unit with your hand. Doing so may cause injury. WARNING Do not touch the manual cutter at the bottom of the peeler cover with your hand. Doing so may cause injury.
Before use Paper That Can Be Used The following shapes and forms of paper can be used with the printer. For the detailed specifications, refer to the CW-C6000 Series/CW-C6500 Series Technical Reference Guide. Paper Shapes The following shapes of paper can be used. Roll paper Fanfold paper Forms of Paper...
Before use Cautions on printing the continuous label by using the auto cutter model • Remove the printed labels that are remaining in the paper ejection slot. If you continue with printing while the labels are still remaining in the paper ejection slot, the printed labels may be cut in double, or the paper may be jammed.
Before use Part Names and Functions This section describes the main operation parts. Front Peeler model Front cover Open this cover to remove paper if it is jammed. (U"Paper is jammed" on page Ink cartridge cover Open this cover to install/replace the ink cartridge. (U"Replacing the Ink Cartridges"...
Before use Rear Power connector Connect the power cable. Wire saddle Pass the USB cable through this saddle to prevent disconnection of the cable. USB port Connect a USB cable. LAN port Connect a LAN cable. Air vent Exhausts heat generated in the printer to prevent the temperature inside the printer from rising. Provide a clearance of 10 cm {3.94"} or more from the area around the air vent to ensure ventilation when installing the printer.
Before use Inside Movable edge guide Supports paper at the paper width position while the paper is fed into the printer. Squeeze the blue lever to move the guide, and position the guide so that it touches the paper edge. Release lever Use this lever when removing a jammed paper.
Before use Spindle and Flange Used to supply the paper from the inside. Flange Attach this to the spindle to fix the roll paper loaded on the spindle. Squeeze the blue lever to attach or remove to/from the spindle. Spindle Load roll paper on this spindle.
Before use Operation Panel Peeler model Auto cutter model The status of the printer can be checked from the flashing of the LEDs. This allows you to know the cause of an error and how to resolve the problem. For details, refer to the CW-C6000 Series/CW-C6500 Series Technical Reference Guide.
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Before use (select) button, OK button Use the arrow keys to select a menu item, and then press the OK button to activate the selected menu or setting. Cancel button Use this to return the printer to standby mode. Cut button (Auto cutter model only) Use to cut paper.
Basic Operation Basic Operation This chapter describes the basic operating procedures of the printer. Turning On/Off Turning the Power On Hold down the (power) button until the (power) LED lights up. Turning the Power Off Hold down the (power) button until a power-off confirmation message is displayed. Then select [Yes] on the confirmation screen.
Basic Operation Opening the Paper Cover This section describes how to open the paper cover. Do not use the printer with the paper cover removed. Doing so will cause the printer to CAUTION malfunction. Opening the Cover using the Lever in the Front Open the paper cover as shown above for the following purposes.
Basic Operation Checking the Printer Status The status of the printer can be checked from the lighting/flashing of the LEDs, and from the printer screen. Also, by printing the status sheet, you can check the printer settings and condition of the nozzles. (U"Printing Status Sheet"...
Basic Operation Printing Status Sheet By printing the status sheet, you can check the firmware version and printer settings such as the print mode and media detection settings. The following types of status sheets can be printed from the operation panel. [Menu] - [Printer Status/Print] - [Print Status Sheet] Status sheet print sample Status sheet (network settings) print sample...
Basic Operation Replacing the Ink Cartridges This section describes how to replace the ink cartridges. Carefully read the cautions on handling before installing the ink cartridges. (U"Cautions on CAUTION Ink Cartridges" on page Checking Amount of Ink Remaining You can check ink level of each color ink cartridge on the home or an error message screen of the operation panel.
Basic Operation How to Replace the Ink Cartridges The procedure below is for replacing the BK cartridge. Shake the ink cartridge as shown in the figure below. Follow the same procedure for replacing the other color cartridges. Open the left ink cartridge cover. Install the ink cartridge in the slot.
Basic Operation Replacing the Maintenance Box This section describes how to replace the maintenance box. Carefully read the cautions on handling before setting the maintenance box. (U"Cautions CAUTION on the Maintenance Box" on page Checking the Amount of Empty Space in the Maintenance Box You can check the remaining capacity of the maintenance box on the home or an error message screen of the operation panel.
Basic Operation How to Replace the Maintenance Box Open the paper cover. Take out a new maintenance box from the bag. Install the new maintenance box. Open the maintenance box cover. Close the maintenance box cover. Take out the maintenance box. When disposing of the used maintenance box, put it in a plastic bag that came with the new maintenance box.
The printer driver is equipped with a help function. Right-click an item and then click Help to display an explanation on the item. You can also learn how to configure the printer driver with videos. Access the videos from the following URL. <https://support.epson.net/p_doc/790/> General tab Help...
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Basic Operation Media Definition The size, form, type, and other settings of frequently used paper can be registered as a media definition. The set media definition can be selected from the Media Name pull-down menu. This is convenient because you will not need to set the paper settings of the driver when printing from an application if you register a media definition in advance.
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Basic Operation Gap between Labels When [Media Form] is other than [Continuous Label] 2 to 6 mm Initial setting: 3 mm When [Media Form] is [Continuous Label] 0 to 6 mm Initial setting: 3 mm Media Form • Die-cut Label (Gap) (Initial setting) •...
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Basic Operation Print Quality When [Media Coating Type] is [Matte Paper] or [Synthetic] • Max Speed • Speed • Normal (Initial setting) • Quality When [Media Coating Type] is [Glossy Paper], [Glossy Film], or [High Glossy Paper] • Normal • Quality (Initial setting) •...
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Basic Operation Settings For Paper Handling After Print For the auto cutter model • Cut (after printing last label) • Cut (at specified label) • Cut (after last page of collate page) • Do not cut (stop at cut position) (Initial setting) •...
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Basic Operation Pause For the auto cutter model • None (Initial setting) • Pause at Cut • Pause at Job End • Last Page at Collate End For the peeler model • None (Initial setting) • Pause at Job End •...
Videos that show the procedure are also available. Click the URL below to view the videos. <https://support.epson.net/p_doc/790/> Supply from Inside (Internal) Supply from Outside (Rear Feed) Paper is supplied from inside the printer.
Basic Operation How to Load Paper (Auto Cutter Model - Supply from Inside) Turn on the printer, and then check that Hold the spindle with both hands, and set it in the printer. [Internal] is selected as the [Media Source] Install the spindle so that both ends of the spindle fit setting on the operation panel.
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Basic Operation Place your hand on the paper to flatten it, and Insert the paper into the paper feed slot until slide the movable edge guide against the paper feeding starts automatically. paper. Do not load backing paper that has no labels on it. The paper may not be detected and not be fed automati- cally.
Basic Operation How to Load Paper (Auto Cutter Model - Supply from Outside) Turn on the printer, and then check that [Rear Place the fanfold paper behind the printer. • Place the fanfold paper at least 100 mm away from Feed] is selected as the [Media Source] setting the printer.
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Basic Operation Pull the paper along the right edge guide. • Do not slide the guide against the paper too tightly. Load the paper to the paper feed slot until paper feeding starts automatically. Place your hand on the paper to flatten it, and Do not load backing paper that has no labels on it.
Basic Operation How to Load Paper (Peeler Model - Supply from Inside) Turn on the printer, and then check that Hold the spindle with both hands, and set it in the printer. [Internal] is selected as the [Media Source] Install the spindle so that both ends of the spindle fit setting on the operation panel.
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Basic Operation Place your hand on the paper to flatten it, and Insert the paper into the paper feed slot until slide the movable edge guide against the paper feeding starts automatically. paper. Do not load backing paper that has no labels on it. The paper may not be detected and not be fed automati- cally.
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Basic Operation Remove labels from the ejected paper. Press the Pause button. Loading paper (peeler model - supply from inside) is Open the peeler cover. now completed. Pass the paper through the peeler slot. Peeler slot Close the peeler cover. If the paper is loose, pull the leading edge of paper to remove the looseness and then close the peeler cover.
Basic Operation How to Load Paper (Peeler Model - Supply from Outside) Turn on the printer, and then check that [Rear Place the fanfold paper behind the printer. Place the fanfold paper at least 100 mm away from the Feed] is selected as the [Media Source] setting printer.
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Basic Operation Pull the paper along the right edge guide. • Do not slide the guide against the paper too tightly. Insert the paper into the paper feed slot until paper feeding starts automatically. Place your hand on the paper to flatten it, and Do not load backing paper that has no labels on it.
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Basic Operation Remove labels from the ejected paper. Press the Pause button. Open the peeler cover. Loading paper (peeler model - supply from outside) is now completed. Pass the paper through the peeler slot. Peeler slot Close the peeler cover. If the paper is loose, pull the leading edge of paper to remove the looseness and then close the peeler cover.
Basic Operation How to Remove Paper (For the Auto Cutter Model) Check that the printer has been turned on. Removing the paper is now completed. To load paper, see the following pages. Press the Cut button, and cut off the ejected "How to Load Paper (Auto Cutter Model - Supply from Inside)"...
Basic Operation How to Remove Paper (For the Peeler Model) Check that the printer has been turned on. Slide the movable edge guide away from the paper, and remove the paper. Open the peeler cover. Removing the paper is now completed. Cut the backing paper near the paper ejection To load paper, see the following pages.
Basic Operation How to Eject Paper at Paper End (For the Auto Cutter Model) Hold down the Feed button until the paper is completely ejected. Ejecting paper at paper end is now completed. To load paper, see the following pages. "How to Load Paper (Auto Cutter Model - Supply from Inside)"...
Basic Operation How to Eject Paper at Paper End (For the Peeler Model) Open the peeler cover. Remove the paper from the peeler slot. Peeler slot Hold down the Feed button until the paper is completely ejected. Ejecting paper at paper end is now completed. To load paper, see the following pages.
Maintenance Maintenance This chapter describes how to carry out maintenance of the printer. Front Peeler Model "Cleaning the Auto Cutter (Auto Cutter Model Only)" on page 55 "Cleaning the Peeler (Peeler Model Only)" on page 56 "Cleaning the Platen" on page 58 "Cleaning the Paper Pressure Roller"...
Maintenance Cleaning the Exterior Turn off the printer, and unplug the power cable. Then wipe off any dirt with a dry cloth or non-woven fabric that has been dampened. Do not use alcohol, benzine, thinner, trichloroethylene, or ketone based solvent to clean the exterior of the printer.
Maintenance Cleaning the Auto Cutter (Auto Cutter Model Only) If labels, paper dust, or adhesive has adhered to the fixed blade of the auto cutter, the blade may become dull. Clean the fixed blade following the procedure below. Fixed blade If paper has been loaded, remove it.
Maintenance Cleaning the Peeler (Peeler Model Only) If labels, paper dust, or adhesive has adhered to the peeler, the print quality may decline. To maintain good print quality, it is recommended to clean the peeler every day. Clean the peeler following the procedure below. Make sure the printer has been turned off.
Maintenance Cleaning the Edge Guides If labels, paper dust, or adhesive has adhered to the edge guides, paper may get jammed, or printing position may become incorrect. Clean the edge guides following the procedure below. Make sure the printer has been turned off. Open the paper cover.
Maintenance Cleaning the Platen If labels, paper dust, or adhesive has adhered to the platen, paper may get jammed, or printing position may become incorrect. Clean the platen following the procedure below. Check that the printer has been turned off. If paper has been loaded, remove it.
Maintenance Cleaning the Paper Feed Roller If paper dust or adhesive has adhered to the paper Raise the release lever. feed roller, paper may get jammed, or faint or blurred image may be printed. Clean the roller following the procedure below. CAUTION When cleaning the paper feed roller, do not use a material other than labels.
Maintenance Cleaning the Paper Pressure Roller If paper dust or adhesive has adhered to the paper Raise the release lever. pressure roller, paper may get jammed, or faint or blurred image may be printed. Clean the roller following the procedure below. CAUTION When cleaning the paper pressure roller, do not use a material other than labels.
Maintenance Cleaning the Print Head If the nozzles are clogged, faint colors, banding, or unintended colors appear on printouts. When such print quality problems occur, print nozzle check patterns and check for nozzle clogging. (U"Printing Nozzle Check Patterns" on page Normal Clogging If nozzles are clogged, run a print head cleaning.
Maintenance Using the Operation Panel [Menu] - [Maintenance] - [Print Head Cleaning] [Menu] - [Maintenance] - [Power Cleaning] Using the Printer Driver Click [Print Head Cleaning] or [Power Cleaning] on the [Printer Utilities] window. Using the WebConfig Select [Print Head Cleaning] on the [Maintenance] window. Then select the cleaning type from [Auto] or [Power Cleaning], and then click [Start].
This chapter describes how to resolve problems. Paper is jammed This section describes how to resolve the problem when the paper is jammed. This section is also explained with the help of a video. You can see the video from the link below. <https://support.epson.net/p_doc/790/>...
Troubleshooting For the Auto Cutter Model Cut the paper near the paper ejection slot. Open the paper cover. Raise the release lever. Open the front cover. Pull the paper out from the paper feed slot. If there are ripped pieces of paper on the platen, remove them.
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Troubleshooting If the problem of paper jam cannot be resolved even after following the steps above, refer to the CW-C6000 Series/CW-C6500 Series Technical Reference Guide. NOTE After removing jammed paper, make sure that there is no labels or adhesive left inside the printer. If you use the printer without removing them, it leads to frequent paper jams, or may cause poor print quality.
Troubleshooting For the Peeler Model Open the peeler cover. Open the paper cover. Raise the release lever. Cut the paper near the paper ejection slot. Pull the paper out from the paper feed slot. Open the front cover. If there are ripped pieces of paper on the platen, remove them.
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Troubleshooting If the problem of paper jam cannot be resolved even after following the steps above, refer to the CW-C6000 Series/CW-C6500 Series Technical Reference Guide. NOTE After removing jammed paper, make sure that there is no labels or adhesive left inside the printer. If you use the printer without removing them, it leads to frequent paper jams, or may cause poor print quality.
Troubleshooting Problems with Print Quality Horizontal White Banding Cause Solution and Reference The nozzles are clogging. Print the nozzle check patterns to check the nozzles for clogging. (U"Printing Nozzle Check Patterns" on page If the nozzles are clogging, run a print head cleaning. (U"Cleaning the Print Head"...
Specifications Specifications This chapter describes the specifications of the printer. Specification Item CW-C6000 Series CW-C6500 Series Printing method Serial inkjet, dot matrix method Four-color printing Paper feed method Forward and reverse friction feed Auto cutter Cutting type Full cut (cuts paper completely) (Auto cutter model only) Print density...
Specifications Electrical Specifications Power supply Power supply through a power connector Rated voltage 100 to 240 V Rated current 0.9 A Overall Dimensions Item CW-C6000 Series CW-C6500 Series Height 326 mm 326 mm Width 340 mm 444 mm Depth 565 mm (Excludes the protrusion) 515 mm (Excludes the protrusion)
With ink charged: -20 to 40°C When -20°C, within 120 hours When 0 to 25°C, within 6 month When 40°C, within 1 month Elevation 0 to 3000 m Noise Approx. 55 dB (ANSI Bystander position) Based on Epson evaluation conditions.
Specifications Maintenance Box Model number SJMB6000/6500 Type Maintenance box with integrated waste ink absorbing material Storage temperature Transporting -20 to 60°C (within 5 days when 60°C) (without unpacking) Storage -20 to 40°C (within 1 month when 40°C) (without unpacking) Installed -20 to 40°C (within 1 month when 40°C)
(U"Replacing the Ink Cartridges" on page Genuine Ink Cartridges Recommended • For the best performance of the printer, it is recommended to use genuine Epson ink cartridges. Use of non-genuine Epson ink cartridges can adversely affect the printer and print quality and prevent the printer from realizing its maximum performance.
(U"Replacing the Maintenance Box" on page Genuine Maintenance Box Recommended For the best performance of the printer, it is recommended to use a genuine Epson maintenance box. Use of a non-genuine Epson maintenance box can adversely affect the printer and prevent the printer from realizing its maximum performance.
Appendix Roll Paper Holder A spare roll paper holder is provided as an option. In the following cases, replacement of the roll paper can be performed quickly by loading paper beforehand in the spare roll paper holder. • When you want to use paper of a different size or frequently change the label material •...
(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. (6) Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Genuine Epson Products or Epson Approved Products by Seiko Epson Corporation.