Configuration Utility Problems - ZyXEL Communications PLA5000 Series User Manual

Powerline ethernet adapters

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Make sure that all your Powerline adapters are HomePlug AV compliant. Check the package it came in

or ask your vendor. This PLA can not detect earlier versions of HomePlug Powerline adapters such as

HomePlug 1.0 or 1.0.1. (Although they can coexist on the same electrical wiring without interfering with

each other.)

Make sure that the Powerline adapters on your network are all on the same electrical wiring. Connect

another Powerline adapter into an outlet close to your PLA's power outlet. They are probably now on

the same electrical wiring. Check the HomePlug (

was probably previously on separate electrical wiring. Ask an electrician for more information on the

electrical wiring in your building.

Make sure that you do not have a power meter between Powerline adapters. Powerline signals cannot

pass this.

The POWER and HomePlug light blink at the same time.

• You have pressed the RESET/ENCRYPT button for more than three seconds. Try setting up a

connection again, this time pressing the RESET/ENCRYPT buttons on both devices for less than three

seconds.

6.2 Configuration Utility Problems

The Zyxel PLA Series Configuration utility displays an error during installation.

• Make sure your computer is using the supported operating system. See

more information.

The Zyxel PLA Series Configuration utility does not display all or any of my devices.

• Inspect the LEDs on your PLA and make sure that the ETHERNET and HomePlug LEDs are on or blinking.

See

Section 1.2 on page 7

• Check you are using the latest version utility. Earlier version utilities cannot communicate with PLAs

using the latest firmware. If you do not have the latest utility, download it from the Zyxel website.

• If you are running another tool such as the Firmware Detection Tool, the utility will not detect your local

device.

• If your computer has more than one network interface card (NIC), make sure you select the right NIC

to which the PLA is connected in the utility's Configuration screen.

Chapter 6 Troubleshooting

) light. If it now lights up your Powerline adapter

for troubleshooting LED related problems.

PLA Series User's Guide

Section 3.1.1 on page 19

for

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