Configuration Utility Problems - ZyXEL Communications PLA series User Manual

Chapter 6 Troubleshooting
Use the ZyXEL PLA Series Configuration utility to detect all other HomePlug devices on your
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powerline network. Make sure that the network name (sometimes called the network password) is
the same on all of your powerline adapters. See
the network name.
Check the DAK password and MAC address for all powerline adapters are typed correctly in the
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utility. See Section 4.3 on page 27
Make sure that all your powerline adapters are HomePlug AV compliant. Check the package it came
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in or ask your vendor. This PLA can not detect earlier versions of HomePlug powerline adapters such
as HomePlug 1.0 or 1.0.1. (Although they can coexist on the same electrical wiring without
interfering with each other.)
Make sure that the powerline adapters on your network are all on the same electrical wiring.
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Connect another powerline adapter into an outlet close to your PLA's power outlet. They are
probably now on the same electrical wiring. Check the HomePlug (
powerline adapter was probably previously on separate electrical wiring. Ask an electrician for more
information on the electrical wiring in your building.
Make sure that you do not have a power meter between powerline adapters. Powerline signals
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cannot pass this.
The POWER and HomePlug light blink at the same time.
• You have pressed the RESET/ENCRYPT button for more than three seconds. Try setting up a
connection again, this time pressing the RESET/ENCRYPT buttons on both devices for less than
three seconds.

6.2 Configuration Utility Problems

The ZyXEL PLA Series Configuration utility displays an error during installation.
• Make sure your computer is using the supported operating system. See
for more information.
The ZyXEL PLA Series Configuration utility does not display all or any of my devices.
• Inspect the LEDs on your PLA and make sure that the ETHERNET and HomePlug LEDs are on or
blinking. See
• Check all ZyxEL HomePlug AV devices on your network have the latest firmware installed. The
latest utility cannot communicate with PLAs using earlier versions of the firmware. Go to
4.4 on page 28
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for instructions on checking the DAK and MAC address.
Section 1.2 on page 8 for troubleshooting LED related problems.
for instructions on installing the latest firmware.
Section 4.3 on page 27 for instructions on checking
) light. If it now lights up your
Section 2.1 on page 13
Section
PLA Series User's Guide