QNAP TS-73AeU Series User Manual
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QNAP TS-73AeU Series User Manual

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TS-x73AeU
TS-873AeU
TS-873AeU-RP
User Guide
Document Version: 1
28/03/2022

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Summary of Contents for QNAP TS-73AeU Series

  • Page 1 TS-x73AeU TS-873AeU TS-873AeU-RP User Guide Document Version: 1 28/03/2022...

  • Page 2: Table Of Contents

    TS-x73AeU User Guide Contents 1. Preface About This Guide................................3 Audience..................................3 Document Conventions.............................3 2. Product Overview About the TS-x73AeU..............................4 Hardware Specifications............................4 Package Contents..............................6 Components................................6 Front Panel................................7 Rear Panel................................7 System Board.................................9 Drive Numbering..............................9 Safety Information..............................9 Installation Requirements............................11 Setting Up the NAS..............................
  • Page 3 Recovering Unintentionally Removed Healthy Drives..................57 Support and Other Resources..........................57 7. Glossary Cloud Key.................................. 58 myQNAPcloud................................58 myQNAPcloud Link..............................58 Qfinder Pro................................58 QNAP ID..................................58 QTS.....................................58 8. Notices Limited Warranty..............................59 Disclaimer................................. 59 GNU Public License..............................59 CE Notice...................................67 UKCA Notice................................67 FCC Notice.................................67...

  • Page 4: Preface

    TS-x73AeU User Guide 1. Preface About This Guide This guide provides information about the device and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

  • Page 5: Product Overview

    Hardware Specifications Warning • If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty.
  • Page 6 TS-873AeU-RP Memory slots 2 x DDR4 SODIMM Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.

  • Page 7: Package Contents

    • Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to https://shop.qnap.com. • Information on rail kit installation can be found in the installation guide included in the rail kit package.

  • Page 8: Front Panel

    TS-x73AeU User Guide Front Panel Component Component Power button LAN LED System status LED Drive LED Expansion unit LED Rear Panel TS-873AeU Component Component PCIe low-profile covers USB 3.2 Gen 2 (10Gbps) Type-C ports Product Overview...
  • Page 9 TS-x73AeU User Guide Component Component System fan 3 2.5 Gigabit Ethernet ports (RJ45) Note These Gigabit Ethernet ports support Wake-on-LAN configurations. System fan 2 Gigabit Ethernet activity LED System fan 1 Gigabit Ethernet speed LED Power input Reset button USB 3.2 Gen 2 (10Gbps) Type-A ports TS-873AeU-RP Component Component...

  • Page 10: System Board

    TS-x73AeU User Guide System Board Component Component PCIe slot (PCIe 3.0 x8) Memory slot 2 M.2 SSD slot 2 Memory slot 1 M.2 SSD slot 1 Drive Numbering Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operation.
  • Page 11 TS-x73AeU User Guide General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security. • Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions, and installation and maintenance procedures should have physical access to the device.

  • Page 12: Installation Requirements

    For details, see the following topics: • Installing 2.5-inch Hard Drives or Solid-State Drives • Installing 3.5-inch Hard Drives For the list of compatible drive models, go to https://www.qnap.com/compatibility. 3. Optional: Install expansion cards. For details, see Installing Expansion Cards.
  • Page 13 TS-x73AeU User Guide For details, see Installation. 9. Log on to QTS. Product Overview...

  • Page 14: Installation And Configuration

    TS-x73AeU User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives, memory modules, expansion cards, power supply units, system fans, expansion units, and rail kits. Removing the Case Cover Warning •...

  • Page 15: Attaching The Case Cover

    TS-x73AeU User Guide Attaching the Case Cover Warning • Moving fan blades: Keep your hands and other body parts away from moving fan blades. • Other moving components: Keep your hands and other body parts away from other moving components. 1.

  • Page 16: Drive Installation

    TS-x73AeU User Guide 3. Attach the screws. 4. Connect all cables and external attachments. 5. Connect the power cord to the electrical outlet. 6. Power on the device. Drive Installation The TS-x73AeU is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid state drives. Installation and Configuration...
  • Page 17 TS-x73AeU User Guide Installing 2.5-inch Hard Drives or Solid-State Drives For the list of compatible drive models, go to https://www.qnap.com/compatibility. Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components.
  • Page 18 TS-x73AeU User Guide b. Attach the screws. 4. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. 5. Power on the NAS. Installation and Configuration...
  • Page 19 TS-x73AeU User Guide Installing 3.5-inch Hard Drives For the list of compatible drive models, go to https://www.qnap.com/compatibility. Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. •...
  • Page 20 TS-x73AeU User Guide b. Attach the screws. 4. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. 5. Power on the NAS. Installation and Configuration...
  • Page 21 Note • QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling efficiency and to ensure consistent performance. • Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and shape. 1. Power off the device.
  • Page 22 TS-x73AeU User Guide b. Insert the M.2 SSD into the slot. c. Carefully press the M.2 SSD down until the spacer locks the drive into place. d. Verify that the M.2 spacer is firmly locking the M.2 SSD into place. Installation and Configuration...

  • Page 23: Replacing Memory Modules

    The device has two memory slots. You can increase the memory capacity of the device by upgrading memory modules. For optimal dual-channel performance, replace memory modules in all slots at the same time. Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers. Important Ensure that all modules are identical.
  • Page 24 TS-x73AeU User Guide 1. Power off the device. 2. Disconnect the power cord from the electrical outlet. 3. Disconnect all cables and external attachments. 4. Remove the case cover. For details, see Removing the Case Cover. 5. Remove an existing module. a.
  • Page 25 TS-x73AeU User Guide 6. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place. 7.

  • Page 26: Installing Expansion Cards

    Check the value for Total memory. Installing Expansion Cards The device supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the device.
  • Page 27 6. Remove the PCIe cover. a. Remove the screw that secures the cover. b. Pull the cover away from the slot. 7. Optional: Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. Installation and Configuration...
  • Page 28 TS-x73AeU User Guide b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the card by the edges.
  • Page 29 TS-x73AeU User Guide 9. Attach the expansion card module. a. Align the expansion card on the module to the PCIe socket on the system board. b. Insert the module into the slot. c. Verify the expansion card is completely inserted into the PCIe socket. d.

  • Page 30: Hot-Swapping Redundant Power Supply Units

    TS-x73AeU User Guide 10. Attach the case cover. For details, see Attaching the Case Cover. 11. Connect all cables and external attachments. 12. Connect the power cord to the electrical outlet. 13. Power on the device. Hot-Swapping Redundant Power Supply Units This section is only applicable to the TS-873AeU-RP.
  • Page 31 TS-x73AeU User Guide 3. Insert the new PSU. 4. Connect the power cord to the PSU and the electrical outlet. 5. Enable alerts for PSU failures. a. Log on to QTS as administrator. b. Go to Control Panel > System > Hardware > General . c.

  • Page 32: Replacing Fans

    TS-x73AeU User Guide Replacing Fans The device contains three 60 mm, 120V DC fans to ensure adequate cooling. Warning • Observe electrostatic discharge (ESD) procedures to avoid damage to components. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.
  • Page 33 TS-x73AeU User Guide c. Remove the fan from the chassis. 6. Install a new fan. a. Align the fan to the screw holes on the chassis. b. Attach the screws that secure the fan to the chassis. c. Attach the fan's power connector to the system board. Installation and Configuration...

  • Page 34: Expansion Unit Installation

    The device supports SAS expansion units, SATA JBOD expansion units, and USB expansion units. For details, please see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion.
  • Page 35 TS-x73AeU User Guide Expansion Unit Description Required Accessories Model REXP-1220U-RP • Uses a SAS 12 Gbps (SFF-8644) interface • SAS-12G2E storage expansion card REXP-1620U-RP • Supports SAS/SATA HDD/SSD • mini-SAS SFF-8644 cable REXP-1210U-RP • Uses a SAS 6 Gbps (SFF-8644) interface REXP-1610U-RP •...
  • Page 36 TS-x73AeU User Guide For required accessory details, see Expansion Unit Installation. 1. Install a storage expansion card on the PCIe slot. For details, see Installing Expansion Cards. 2. Connect the expansion units to the device using the following topology. 3. Power on the expansion units. 4.
  • Page 37 2. Install a host bus adapter on the PCIe slot. Important The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.
  • Page 38 TS-x73AeU User Guide a. Connect the USB cable to the USB Type-C port on the expansion unit. b. Connect the USB cable to a USB 3.2 Gen 2 Type-A or USB Type-C port on the NAS. Connecting to USB Type-A Ports on the NAS Installation and Configuration...

  • Page 39: Rail Kits

    Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to http://shop.qnap.com. You can find installation information in the rail kit package. QTS Installation The TS-873AeU uses the QNAP QTS operating system. You can install QTS using any of the following methods. Installation and Configuration...

  • Page 40: Installing Qts Using Qfinder Pro

    Cloud Key. You can also install the QNAP QuTS hero operating system. If your NAS is connected to the internet, the option to install QuTS hero will appear in the Smart Installation Guide wizard using any of the methods in the table.
  • Page 41 The Set the date and time screen appears. 10. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

  • Page 42: Installing Qts Using The Cloud Key

    To protect your NAS from brute force attacks, create a new system administrator account during QTS installation to disable the default "admin" account. 1. Power on the NAS. 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: Installation and Configuration...
  • Page 43 • Global: https://install.qnap.com • Scan the QR code on the NAS using a mobile device. The web page lists all the uninitialized QNAP NAS devices on the local network. 4. Find your NAS from the list and then click Initialize. Note If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the NAS.
  • Page 44 The Set the date and time screen appears. 12. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
  • Page 45 TS-x73AeU User Guide Note This page only appears if your device supports Thunderbolt. You will need to connect your device to a computer using a Thunderbolt cable. 16. Click Next. The Summary screen appears. 17. Review the settings. 18. Click Apply. A confirmation message appears.

  • Page 46: Basic Operations

    TS-x73AeU User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 3 The device powers off. seconds.
  • Page 47 TS-x73AeU User Guide Status Description System Status Flashes green and red • The drive is being formatted. alternately every 0.5 seconds • The device is being initialized. • The operating system is being updated. • RAID rebuilding is in progress. •...
  • Page 48 Green The drive is ready. No drive was detected. Expansion Blue A QNAP expansion unit is connected. No USB or SATA external storage devices connected. Redundant Green The power supply unit is connected to a power source, and power supply the device is powered on.

  • Page 49: Audio Alert

    Important • The default "admin" account is automatically enabled after the system reset. • To protect your device from brute force attacks, QNAP recommends disabling the default "admin" account after a system reset. To disable the account, change the default admin password, log out of QTS, and then log in to QTS with another admin account.
  • Page 50 TS-x73AeU User Guide Operation User Action Result Basic system reset Press and hold the The following settings are reset to default: button for 3 seconds. • System administrator password: The default password is the first MAC address in uppercase letters without special characters.

  • Page 51: Nas Migration

    NAS Migration Requirements You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration. Your device must meet the following requirements: • QTS NAS supports several types of NAS migration: •...

  • Page 52: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. NAS Migration...

  • Page 53: Migrating Nas Data Using Hbs 3

    TS-x73AeU User Guide a. Remove the drives from the source NAS. b. Remove the drive trays from the destination NAS. 3. Install the drives. a. Install source NAS drives onto the destination NAS drive trays. b. Insert the drive trays into the destination NAS. 4.

  • Page 54: Creating A One-Way Sync Job

    TS-x73AeU User Guide Setting Description Password Specify a password that contains 1 to 16 characters from any of the following groups: • Letters: A to Z, a to z • Numbers: 0 to 9 • Special characters: . - _ ~ ! @ # $ % ^ & ( ) { } •...

  • Page 55: Importing Local Users Or Group Settings To The Destination Nas

    TS-x73AeU User Guide 10. Select the paired folders. Important • All subfolders and files in the selected folder are selected. • You can only sync up to 16 paired folders per job. a. Under the source, click A dialog box opens. b.
  • Page 56 TS-x73AeU User Guide d. Select Export user and user group settings. e. Click Next. The NAS user and user group settings are exported as a file and downloaded onto your computer. 3. Import user settings on the source NAS to the destination NAS. a.

  • Page 57: Troubleshooting

    TS-x73AeU User Guide 6. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1.

  • Page 58: Recovering Unintentionally Removed Healthy Drives

    ≥ 6 RAID 50 One disk per subgroup fails. ≥ 8 RAID 60 Two disks per subgroup fail. Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion...

  • Page 59: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services...

  • Page 60: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
  • Page 61 TS-x73AeU User Guide the Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs, and that you know you can do these things.
  • Page 62 TS-x73AeU User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
  • Page 63 TS-x73AeU User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
  • Page 64 TS-x73AeU User Guide at no further charge. You need not require recipients to copy the Corresponding Source along with the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
  • Page 65 TS-x73AeU User Guide Notwithstanding any other provision of this License, for material you add to a covered work, you may (if authorized by the copyright holders of that material) supplement the terms of this License with terms: a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License;...
  • Page 66 TS-x73AeU User Guide 11. Automatic Licensing of Downstream Recipients. Each time you convey a covered work, the recipient automatically receives a license from the original licensors, to run, modify and propagate that work, subject to this License. You are not responsible for enforcing compliance by third parties with this License.
  • Page 67 TS-x73AeU User Guide Nothing in this License shall be construed as excluding or limiting any implied license or other defenses to infringement that may otherwise be available to you under applicable patent law. 13. No Surrender of Others' Freedom. If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License.

  • Page 68: Ce Notice

    TS-x73AeU User Guide If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms, reviewing courts shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee.

  • Page 69: Vcci Notice

    TS-x73AeU User Guide Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. VCCI Notice この装置は、クラス A 情報技術装置です。この装置を家庭環境で使用すると電波 妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがありま す。 VCCI–A BSMI Notice 警告使用者：這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在...
  • Page 70 TS-x73AeU User Guide 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...

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