QNAP TS 73A Series User Manual
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QNAP TS 73A Series User Manual

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Document Version: 1
16/03/2021
TS-x73A
TS-473A
TS-673A
TS-873A
User Guide

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Summary of Contents for QNAP TS 73A Series

  • Page 1 TS-x73A TS-473A TS-673A TS-873A User Guide Document Version: 1 16/03/2021...

  • Page 2: Table Of Contents

    Forcing Qfinder Pro or myQNAPcloud to Locate the NAS................. 54 Hot-swapping Failed Drives........................54 Recovering Unintentionally Removed Healthy Drives................55 Support and Other Resources........................55 6. Glossary Cloud Key..............................56 myQNAPcloud Link.............................56 myQNAPcloud............................56 QNAP ID..............................56 Qfinder Pro..............................56 QTS................................56 QuTS hero..............................56...
  • Page 3 7. Notices Limited Warranty............................57 Disclaimer..............................57 GNU Public License............................57 CE Notice..............................65 FCC Notice..............................65 VCCI Notice..............................66 BSMI Notice..............................66 SJ/T 11364-2006............................66...

  • Page 4: Preface

    TS-x73A User Guide 1. Preface About This Guide This guide provides information on the QNAP TS-x73A NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

  • Page 5: Product Overview

    Hardware Specifications Warning • If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty.
  • Page 6 TS-873A Memory slots 2 x SODIMM DDR4 Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.

  • Page 7: Package Contents

    Relative humidity • Non-condensing relative humidity: 5% to 95% • Wet-bulb temperature: 27˚C (80.6˚F) Security slot Kensington security slot For the list of compatible drive models and expansion cards, go to https://www.qnap.com/ compatibility. Package Contents Item Quantity TS-x73A NAS Power cord...

  • Page 8: Components

    TS-x73A User Guide Item Quantity Ethernet cable 1 Cat5e Screws for 3.5-inch drives • TS-473A: 12 • TS-673A-4G: 18 • TS-873A: 24 Screws for 2.5-inch drives • TS-473A: 12 • TS-673A: 18 • TS-873A: 24 Drive tray keys Heatsinks for M.2 SSDs Quick Installation Guide (QIG) Components Front Panel...

  • Page 9: Rear Panel

    TS-x73A User Guide Rear Panel TS-473A/TS-673A Component Component Power input 2.5 Gigabit Ethernet activity LED 2.5 Gigabit Ethernet ports (RJ45) 2.5 Gigabit Ethernet speed LED Note These Gigabit Ethernet ports support Wake-on-LAN configurations. Kensington security slot PCIe full-height covers USB 3.2 Gen 1 Type-C port Reset button USB 3.2 Gen 2 Type-A ports Product Overview...
  • Page 10 TS-x73A User Guide TS-873A Component Component Kensington security slot 2.5 Gigabit Ethernet activity LED Power input 2.5 Gigabit Ethernet speed LED 2.5 Gigabit Ethernet ports (RJ45) PCIe full-height covers Note These Gigabit Ethernet ports support Wake-on-LAN configurations. USB 3.2 Gen 1 Type-C port Reset button USB 3.2 Gen 2 Type-A ports Product Overview...

  • Page 11: Right Panel

    TS-x73A User Guide Right Panel Note The image does not include the chassis. Component Component Memory slot 2 M.2 SSD slot 1 Memory slot 1 M.2 SSD slot 2 Left Panel Product Overview...

  • Page 12: Drive Numbering

    TS-x73A User Guide Note The image does not include the chassis. Component Component PCIe slot 1 (PCIe 3.0 x4) PCIe slot 2 (PCIe 3.0 x4) Drive Numbering TS-473A TS-673A Product Overview...

  • Page 13: Safety Information

    TS-x73A User Guide TS-873A Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operations. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 14: Installation Requirements

    • Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals Hardware and peripherals • Storage drives For details on compatible drives, go to https://www.qnap.com/ compatibility/. • Network cable Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap Setting Up the NAS 1.
  • Page 15 TS-x73A User Guide 6. Install QTS. For details, see Installation. 7. Log on to the operating system. Product Overview...

  • Page 16: Installation And Configuration

    TS-x73A User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives, memory modules, and expansion cards. Drive Installation The TS-x73A is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2 solid- state drives.
  • Page 17 TS-x73A User Guide b. Pull the handle to release the tray. c. Pull the tray out. Note The preinstalled drive trays come unlocked. Important Ensure the drive tray keys are stored in a safe place. 3. Install a drive on the tray. a.
  • Page 18 TS-x73A User Guide b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray. c. Attach the fastening panels to lock the drive to the tray. d.
  • Page 19 TS-x73A User Guide 4. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. c. Lock the tray. Installation and Configuration...
  • Page 20 TS-x73A User Guide 5. Power on the NAS. Installing 2.5-inch Hard Drives or Solid-state Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. •...
  • Page 21 TS-x73A User Guide b. Pull the handle to release the tray. c. Pull the tray out. Note The preinstalled drive trays come unlocked. Important Ensure the drive tray keys are stored in a safe place. 3. Install a drive on the tray. a.
  • Page 22 TS-x73A User Guide b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. c. Attach the screws. 4. Load the tray into the bay. a.
  • Page 23 Lock the tray. 5. Power on the NAS. Installing M.2 Solid-state Drives The device has two M.2 SSD slots on the right panel. For details, see Right Panel. For a list of compatible M.2 SSDs, go to http://www.qnap.com/compatibility. Installation and Configuration...
  • Page 24 Note • QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling efficiency and to ensure consistent performance. • Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and shape. 1. Power off the device.
  • Page 25 TS-x73A User Guide 5. Install a heatsink on the M.2 SSD. a. Locate the controller on the M.2 SSD. Note The controller location varies depending on the model and manufacturer of the M.2 SSD. For details, refer to the documentation or contact the manufacturer. b.
  • Page 26 TS-x73A User Guide 6. Install the M.2 SSD. a. Verify the M.2 SSD connector is aligned with the slot. b. Carefully press down the M.2 SSD until the pushpin locks the drive into place. Installation and Configuration...
  • Page 27 TS-x73A User Guide 7. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. c. Tighten the screws. 8. Connect all cables and external attachments. 9. Connect the power cord to the electrical outlet. 10.

  • Page 28: Installing Expansion Cards

    Installing Expansion Cards Installing Expansion Cards on TS-473A The NAS supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit all QNAP NAS models.
  • Page 29 TS-x73A User Guide 5. Remove the power supply unit. a. Disconnect the power supply cables. b. Remove the screws that secure the unit to the chassis. c. Remove the unit from the chassis. Installation and Configuration...
  • Page 30 6. Remove the PCIe cover. a. Remove the screw that secures the cover to the bracket. b. Pull the cover away from the slot. 7. Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. Installation and Configuration...
  • Page 31 TS-x73A User Guide b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the card by the edges.
  • Page 32 TS-x73A User Guide 9. Install the power supply unit. a. Install the unit on the chassis. b. Attach the screws that secure the unit to the chassis. Installation and Configuration...
  • Page 33 TS-x73A User Guide c. Connect the power supply cables. 10. Attach the case cover. a. Slide the cover down until it is completely connected to the chassis. b. Slide the cover forward. c. Tighten the screws. 11. Connect all cables and external attachments. 12.
  • Page 34 TS-x73A User Guide Installing Expansion Cards on TS-673A or TS-873A The NAS supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit all QNAP NAS models.
  • Page 35 5. Remove the PCIe cover. a. Remove the screw that secures the cover to the bracket. b. Pull the cover away from the slot. 6. Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. Installation and Configuration...
  • Page 36 TS-x73A User Guide b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. d. Verify that the bracket does not move. 7. Install the expansion card. a. Hold the card by the edges.
  • Page 37 TS-x73A User Guide 8. Attach the case cover. a. Slide the cover down until it is completely connected to the chassis. b. Slide the cover forward. c. Tighten the screws. 9. Connect all cables and external attachments. 10. Connect the power cord to the electrical outlet. 11.

  • Page 38: Replacing Memory Modules

    The TS-x73A has two memory slots. You can increase the memory capacity of the NAS by upgrading memory modules. Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers. For details on slot numbering, see Right Panel.
  • Page 39 TS-x73A User Guide 5. Remove an existing module. a. Push the retention clips outward simultaneously to release the module. b. Verify that the module has tilted upward and is completely released from the slot. Warning Attempting to remove a module that is not completely released may damage the module and the motherboard.
  • Page 40 TS-x73A User Guide c. Hold the module by the edges. d. Carefully slide the module out of the slot. Warning • Do not touch the internal components, particularly the metal connectors. • Do not bend the module. 6. Install a new module. a.
  • Page 41 TS-x73A User Guide 7. Attach the case cover. a. Slide the cover down until it is completely connected to the chassis. b. Slide the cover forward. c. Tighten the screws. 8. Connect all cables and external attachments. 9. Power on the device. 10.

  • Page 42: Expansion Unit Installation

    The TS-x73A supports SAS expansion units, SATA JBOD expansion units, and USB expansion units. For details, please see table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to http://www.qnap.com/go/compatibility-expansion.
  • Page 43 TS-x73A User Guide Expansion Unit Model Description Required Accessories TL-R1220Sep-RP • Uses a SAS 12 Gbps • One of the following storage (SFF-8644) interface expansion cards: • Supports SAS/SATA • SAS-12G2E HDD/SSD • QXP-820S-B3408 • QXP-1620S-B3616W • mini-SAS SFF-8644 cable •...
  • Page 44 TS-x73A User Guide 3. Power on the expansion units. 4. Verify that the expansion units are recognized by the device. a. Log on to QTS as administrator. b. Go to Main Menu > Storage & Snapshots > Overview > System . c.
  • Page 45 Cards. Important The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures. 3. Connect the expansion unit to the NAS using the following topology.

  • Page 46: Qts Installation

    Go to Main Menu > Storage & Snapshots > Overview > System . c. Verify that the expansion unit is listed. QTS Installation The TS-x73A uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method...

  • Page 47: Installing Qts Using Qfinder Pro

    Key. You can also install the QNAP QuTS hero operating system. If your NAS is connected to the internet, the option to install QuTS hero will appear in the Smart Installation Guide wizard using any of the methods in the table.

  • Page 48: Installing Qts Using The Cloud Key

    TS-x73A User Guide QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 9. Click Next. The Configure the network settings screen appears. 10. Select Obtain an IP address automatically (DHCP).
  • Page 49 10. Click Next. The Set the date and time screen appears. 11. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 12. Click Next.

  • Page 50: Basic Operations

    TS-x73A User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off. seconds.

  • Page 51: Usb One Touch Copy Button

    TS-x73A User Guide USB One Touch Copy Button The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from the NAS to a USB device. This feature supports incremental backups. The NAS only copies files that were modified or added after the last backup.
  • Page 52 TS-x73A User Guide Status Description System Status Flashes green and red • The drive is being formatted. alternately every 0.5 • The device is being initialized. seconds • The operating system is being updated. • RAID rebuilding is in progress. •...

  • Page 53: Audio Alert

    TS-x73A User Guide Status Description Drive Flashes red The data is being accessed and a read/write error occurs during the process. A drive read/write error occurred. Flashes green Data is being accessed. Green The drive is ready. No drive was detected. 2.5 Gigabit Green The network connection is operating at 2.5 Gbps.
  • Page 54 TS-x73A User Guide Duration Frequency Description Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred. • The system fan is not functioning. • The fan module has been removed. • The NAS data cannot be copied to the external storage device connected to the front USB port.

  • Page 55: Troubleshooting

    TS-x73A User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1.

  • Page 56: Recovering Unintentionally Removed Healthy Drives

    RAID 50 ≥ 6 One disk per subgroup fails. RAID 60 ≥ 8 Two disks per subgroup fail. Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/en/nas-migration Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion...

  • Page 57: Glossary

    QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP NAS operating system QuTS hero...

  • Page 58: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
  • Page 59 TS-x73A User Guide Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs, and that you know you can do these things.
  • Page 60 TS-x73A User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
  • Page 61 TS-x73A User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
  • Page 62 TS-x73A User Guide the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
  • Page 63 TS-x73A User Guide a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License; or b. Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it; or c.
  • Page 64 TS-x73A User Guide An “entity transaction” is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also receives whatever licenses to the work the party's predecessor in interest had or could give under the previous paragraph, plus a right to possession of the Corresponding Source of the work from the predecessor in interest, if the predecessor has it or can get it with reasonable efforts.
  • Page 65 TS-x73A User Guide If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all.

  • Page 66: Ce Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 67: Vcci Notice

    TS-x73A User Guide VCCI Notice VCCI–B BSMI Notice SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品 可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在...
  • Page 68 TS-x73A User Guide 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...

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