QNAP TS-977XU-RP User Manual
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QNAP TS-977XU-RP User Manual

QNAP TS-977XU-RP User Manual

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TS-x77XU
TS-977XU
TS-977XU-RP
User Guide
Document Version: 6
01/06/2021

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Summary of Contents for QNAP TS-977XU-RP

  • Page 1 TS-x77XU TS-977XU TS-977XU-RP User Guide Document Version: 6 01/06/2021...

  • Page 2: Table Of Contents

    Hardware Installation..........................13 Drive Installation............................. 13 Replacing Memory Modules........................20 Installing Expansion Cards........................23 Hot-swapping Redundant Power Supply Units..................27 Installing Handles on TS-977XU and TS-977XU-RP................29 Rail Kits..............................30 Expansion Unit Installation........................30 QTS Installation............................33 Installing QTS Using Qfinder Pro......................34 Installing QTS Using the Cloud Key.......................
  • Page 3 QTS................................45 7. Notices Limited Warranty............................46 Disclaimer..............................46 BSMI Notice..............................46 CE Notice..............................47 FCC Notice..............................47 GNU Public License............................47 SJ/T 11364-2006............................55...

  • Page 4: Preface

    TS-x77XU User Guide 1. Preface About This Guide This guide provides information on the QNAP TS-x77XU NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

  • Page 5: Product Overview

    Hardware Specifications Warning If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third-party invalidates the warranty.
  • Page 6 • 8 GB RAM: 2 x 4 GB DDR4 Memory slots 4 x LDIMM DDR4 Important Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications.
  • Page 7 Dimensions (H x W x D) • TS-977XU: 43.3 x 482.6 x 484.15 mm (1.70 x 19 x 19.06 in) • TS-977XU-RP: 43.3 x 482.6 x 505.54 mm (1.70 x 19 x 19.98 in) Net weight • TS-977XU: 7.44 kg (15.43 lbs) •...

  • Page 8: Package Contents

    For the list of compatible drive models and expansion cards, go to https://www.qnap.com/ compatibility. Package Contents Item Quantity TS-x77XU NAS Power cord • TS-977XU: 1 • TS-977XU-RP: 2 Ethernet cable Screws for 2.5-inch drives TS-977XU, TS-977XU-RP: 32 Screws for 3.5-inch drives TS-977XU, TS-977XU-RP: 36 Quick Installation Guide (QIG) Components Front Panel...

  • Page 9: Rear Panel

    Ethernet port 3 (10GbE SFP+) Ethernet port 2 (GbE RJ45) USB 3.2 Gen 2 Type-A port USB 3.2 Gen 1 Type-A ports Ethernet port 1 (GbE RJ45) Ethernet port 4 (10GbE SFP+) PCIe low-profile cover Reset button Power input TS-977XU-RP Product Overview...

  • Page 10: System Board

    PCIe low-profile cover Ethernet port 4 (10GbE SFP+) Power supply unit 1 Reset button System Board TS-977XU, TS-977XU-RP Component Component PCIe slot 1 (PCIe 3.0 x16) Memory slot 2 (Channel A, DIMM 2) Memory slot 4 (Channel B, DIMM 4)

  • Page 11: Front Drive Numbering

    TS-x77XU User Guide Front Drive Numbering TS-977XU, TS-977XU-RP 3.5-inch Trays TS-977XU, TS-977XU-RP 2.5-inch Trays Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operations. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 12: Installation Requirements

    TS-x77XU User Guide • To avoid potential injury or damage to components, ensure that the drives and other internal system components have cooled before touching them. • Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components. Power •...

  • Page 13: Setting Up The Nas

    TS-x77XU User Guide Category Item Hardware and peripherals • Storage drives For details on compatible drives, go to https://www.qnap.com/ compatibility/. • Network cable Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap Setting Up the NAS Important Read all safety requirements and information carefully before setting up the NAS or installing NAS components.

  • Page 14: Installation And Configuration

    TS-x77XU User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives, memory modules, and expansion cards. Drive Installation The TS-x77XU is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid-state drives. Installing 3.5-inch Hard Drives on 3.5-inch Trays Warning •...
  • Page 15 TS-x77XU User Guide 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws. 4.
  • Page 16 TS-x77XU User Guide b. Push the handle. 5. Power on the NAS. Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays Warning • Installing a drive and installing QTS deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. •...
  • Page 17 TS-x77XU User Guide 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws. 4.
  • Page 18 TS-x77XU User Guide b. Push the handle. 5. Power on the NAS. Installing 2.5-inch Solid-State Drives on 2.5-inch Trays Warning • Installing a drive and installing QTS deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. •...
  • Page 19 TS-x77XU User Guide 3. Remove the drive tray. a. Remove the screws that secure the tray to the chassis. b. Pull the tray out. 4. Install a drive on the tray. a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray.
  • Page 20 TS-x77XU User Guide 5. Load the tray into the bay. a. Insert the tray into the bay. b. Attach the screw that secures the drive tray to the chassis. 6. Attach the top cover. a. Place the cover on the NAS. b.

  • Page 21: Replacing Memory Modules

    The TS-x77XU has four memory slots. You can increase the memory capacity of the NAS by upgrading memory modules. For optimal dual-channel performance, replace memory modules in pairs. Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 22 TS-x77XU User Guide • Moving fan blades: Keep your hands and other body parts away from moving fan blades. • Other moving components: Keep your hands and other body parts away from other moving components. 1. Power off the device. 2.
  • Page 23 TS-x77XU User Guide 6. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place. 7.

  • Page 24: Installing Expansion Cards

    Check the value for Total memory. Installing Expansion Cards The device supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the device.
  • Page 25 TS-x77XU User Guide Other moving components: Keep your hands and other body parts away from other moving components. 1. Check the expansion cards and brackets supported by your model on the QNAP website. a. Go to www.qnap.com/compatibility. b. Click Search by NAS.
  • Page 26 TS-x77XU User Guide 7. Remove the PCIe cover. a. Remove the screw that secures the cover to the bracket. b. Pull the cover away from the slot. 8. Install the expansion card. a. Insert the card into the PCIe slot on the bracket. b.
  • Page 27 TS-x77XU User Guide 9. Insert the PCIe bracket. a. Insert the PCIe connector on the bracket into the PCIe slot on the system board. b. Attach the screws that secure the bracket to the chassis. 10. Attach the case cover. a.

  • Page 28: Hot-Swapping Redundant Power Supply Units

    TS-x77XU User Guide 11. Connect all cables and external attachments. 12. Connect the power cord to the electrical outlet. 13. Power on the device. Hot-swapping Redundant Power Supply Units NAS devices with redundant power supply units (PSUs) support hot-swapping. Warning The NAS may have one or more power supply unit (PSU) cords.
  • Page 29 TS-x77XU User Guide 4. Insert the new PSU. 5. Connect the power cord to the PSU and the electrical outlet. 6. Power on the device. 7. Enable alerts for PSU failures. a. Log on to QTS as administrator. b. Go to Control Panel > System > Hardware > General . c.

  • Page 30: Installing Handles On Ts-977Xu And Ts-977Xu-Rp

    TS-x77XU User Guide Installing Handles on TS-977XU and TS-977XU-RP Installing handles enables you to better grip and secure the NAS. Handles on the TS-977XU and TS-977XU-RP require manual installation. 1. Power off the NAS. 2. Install a handle on an angle bracket.

  • Page 31: Rail Kits

    5. Power on the NAS. Rail Kits Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to http://shop.qnap.com. The TS-x77XU is compatible with the following rail kit models: Model Compatible Rail Kit •...
  • Page 32 TS-x77XU User Guide Expansion Unit Description Required Accessories Model TL-D400S • Uses a SATA 6 Gbps (SFF-8088) • 1 x SFF-8088 connector cable interface • QXP-400eS-A1164 host bus adapter • Supports SATA/HDD/SSD TL-D800S • Uses a SATA 6 Gbps (SFF-8088) •...
  • Page 33 TS-x77XU User Guide 3. Power on the expansion units. 4. Verify that the expansion units are recognized by the device. a. Log on to QTS as administrator. b. Go to Main Menu > Storage & Snapshots > Overview > System . c.

  • Page 34: Qts Installation

    Go to Main Menu > Storage & Snapshots > Overview > System . c. Verify that the expansion units are listed. QTS Installation The TS-x77XU uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method...

  • Page 35: Installing Qts Using Qfinder Pro

    7. Click Next. The Set the date and time screen appears. 8. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 9. Click Next.

  • Page 36: Installing Qts Using The Cloud Key

    1. Power on the NAS. 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to http://install.qnap.com/. • Scan the QR code on the NAS using a mobile device.
  • Page 37 10. Click Next. The Set the date and time screen appears. 11. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 12. Click Next.

  • Page 38: Basic Operations

    TS-x77XU User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off. seconds.

  • Page 39: Reset Button

    TS-x77XU User Guide Reset Button Operation User Action Result Basic system reset Press and hold the The following settings are reset to default: button for 3 seconds. • System administrator password: The default password is the first MAC address in uppercase letters without special characters.
  • Page 40 TS-x77XU User Guide Status Description System Status Flashes green and red alternately every • The drive is being formatted. 0.5 seconds • The NAS is being initialized. • The operating system is being updated. • RAID rebuilding is in progress. •...

  • Page 41: Audio Alert

    TS-x77XU User Guide Status Description Drive Flashes red The drive is being accessed and a read/ write eror occurs during the process. A drive read/write error has occurred. Flashes green The data is being accessed. Green The drive can be accessed. Expansion Orange •...
  • Page 42 TS-x77XU User Guide Duration Frequency Description Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred. • The system fan is not functioning. • The fan module has been removed. • The NAS data cannot be copied to the external storage device connected to the front USB port.

  • Page 43: Troubleshooting

    TS-x77XU User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1.

  • Page 44: Conref- Hot-Swapping Failed Drives

    QES only supports up to 16 member drives per RAID group. For devices with more than 16 drives, QNAP recommends configuring several RAID groups with less than 16 member drives. For example, if a device has 24 drives, QNAP recommends configuring two 12-drive member RAID groups for optimized storage performance.

  • Page 45: Support And Other Resources

    Locate the volume that contains the new drive and then verify that the status is Rebuilding. b. Locate the shared folder that contains the new drive and then verify that the status is Rebuilding. Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility...

  • Page 46: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP NAS operating system Glossary...

  • Page 47: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.

  • Page 48: Ce Notice

    Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. GNU Public License...
  • Page 49 TS-x77XU User Guide When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs, and that you know you can do these things.
  • Page 50 TS-x77XU User Guide interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion. 2. Source Code. The “source code” for a work means the preferred form of the work for making modifications to it. “Object code”...
  • Page 51 TS-x77XU User Guide with section 7 apply to the code; keep intact all notices of the absence of any warranty; and give all recipients a copy of this License along with the Program. You may charge any price or no price for each copy that you convey, and you may offer support or warranty protection for a fee.
  • Page 52 TS-x77XU User Guide find the Corresponding Source. Regardless of what server hosts the Corresponding Source, you remain obligated to ensure that it is available for as long as needed to satisfy these requirements. e. Convey the object code using peer-to-peer transmission, provided you inform other peers where the object code and Corresponding Source of the work are being offered to the general public at no charge under subsection 6d.
  • Page 53 TS-x77XU User Guide c. Prohibiting misrepresentation of the origin of that material, or requiring that modified versions of such material be marked in reasonable ways as different from the original version; or d. Limiting the use for publicity purposes of names of licensors or authors of the material; or e.
  • Page 54 TS-x77XU User Guide You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License. For example, you may not impose a license fee, royalty, or other charge for exercise of rights granted under this License, and you may not initiate litigation (including a cross-claim or counterclaim in a lawsuit) alleging that any patent claim is infringed by making, using, selling, offering for sale, or importing the Program or any portion of it.
  • Page 55 TS-x77XU User Guide 14. Use with the GNU Affero General Public License. Notwithstanding any other provision of this License, you have permission to link or combine any covered work with a work licensed under version 3 of the GNU Affero General Public License into a single combined work, and to convey the resulting work.

  • Page 56: Sj/T 11364-2006

    TS-x77XU User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品 可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...

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