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en Troubleshooting
Fault
The spin result is not satis-
factory. The laundry is too
wet/too damp.
Detergent residue on the
damp washing.
Detergent residue on the dry
laundry.
Home Connect problem
Fault
HomeConnect is not work-
ing correctly.
No connection to the home
network.
Leakage
Fault
Water is leaking out at the
water inlet hose.
Water is leaking out at the
water outlet hose.
56
Cause
Detergents may contain wa-
ter-insoluble substances that
deposit on the laundry.
Detergents may contain wa-
ter-insoluble substances that
deposit on the laundry.
Cause
Different causes are pos-
sible.
Wi-Fi is switched off.
Wi-Fi is activated but a con-
nection to your home net-
work cannot be established.
Cause
Water inlet hose is not cor-
rectly/securely connected.
The water outlet hose is
damaged.
Water outlet hose is not con-
nected correctly.
troubleshooting
Note: Where possible, mix large and
small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
Start the Spin programme.
▶
Start the Rinse programme.
▶
Brush out the laundry after washing
▶
and drying.
troubleshooting
Go to www.home-connect.com.
▶
→ "Activating Wi-Fi on the appli-
▶
ance", Page 41
Ensure that the home network is
1.
available.
Reconnect the appliance to the
2.
home network.
→ "Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function", Page 38
→ "Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function", Page 39
troubleshooting
Connect the water supply hose cor-
1.
rectly. Connecting the water inlet
hose
Tighten the screw connection.
2.
Replace the damaged water outlet
▶
hose.
Connect the water outlet hose cor-
▶
rectly. Water outlet connection
types
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