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en Troubleshooting
Home Connect problem
Fault
HomeConnect is not work-
ing correctly.
No connection to the home
network.
Leakage
Fault
Water is leaking out at the
water inlet hose.
Water is leaking out at the
water outlet hose.
Odours
Fault
Odours have formed in the
appliance.
68
Cause
Different causes are pos-
sible.
Wi-Fi is switched off.
Wi-Fi is activated but a con-
nection to your home net-
work cannot be established.
Cause
Water inlet hose is not cor-
rectly/securely connected.
The water outlet hose is
damaged.
Water outlet hose is not con-
nected correctly.
Cause
Humidity and detergent
residue may promote the
formation of bacteria.
troubleshooting
Go to www.home-connect.com.
▶
→ "Activating Wi-Fi on the appli-
▶
ance", Page 50
Ensure that the home network is
1.
available.
Reconnect the appliance to the
2.
home network.
→ "Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function", Page 47
→ "Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function", Page 47
troubleshooting
Connect the water supply hose cor-
1.
rectly. Connecting the water inlet
hose
Tighten the screw connection.
2.
Replace the damaged water outlet
▶
hose.
Connect the water outlet hose cor-
▶
rectly. Water outlet connection
types
troubleshooting
→ "Cleaning the drum", Page 53
▶
If you are not using the appliance,
▶
leave the door and detergent
drawer open so that residual water
can evaporate.
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