Troubleshooting - Alarm.Com ADC-T2000-RC Product Manual

14 | Smart Thermostat Product Manual

TROUBLESHOOTING

Heating or Cooling Doesn't Turn On When
the Set Point is Above or Below the Room
Temperature
To prevent damaging the compressor, the
thermostat inserts a delay when cycling the
compressor. If you think the system should be
on and it's not, then change the set point to be
2 degrees beyond the current set point and wait
5 minutes to see if the system turns on. If not,
contact a local HVAC professional.
Heat Pump is "Cooling When it Should
be Heating" or "Heating When it Should
be Cooling"
Because both types of heat pump reversing valves
share a single terminal on your thermostat back
plate, you need to be sure you have the thermostat
configured for the correct wire. Try switching the
O/B configuration setting through your online
account. Contact a local HVAC professional for
further help with this issue.
Exclude the Thermostat From the
Z-Wave Network
If for some reason the thermostat must be
excluded from the network, follow the steps
below to do so.
1. Set the thermostat to OFF mode.
2. Press and hold the exclusion button on
the Z-Wave controller. Refer to controller
documentation for more information.
3. Press and hold the DOWN
button on the
thermostat to enter exclusion mode. Release the
button when the RADIO icon lights up.
4. When the RADIO icon flashes red, the
thermostat has now been successfully excluded
from the network.
Batteries Drain Quickly
If a thermostat is included using a "C" Wire, that
information is saved in the network and cannot
be changed unless excluded and included again
without a "C" Wire connected. The same applies to
thermostats included on battery power.
If you find your thermostat batteries are
draining unusually fast, make sure the "C"-Wire
connection is still intact. If a device is included
using the "C" Wire, the Z-Wave communication
never sleeps, and the thermostat will act as a
repeater, sending messages for other devices as
well. If the "C" Wire is removed, this kind of activity
will drain the battery very quickly.
For more help, contact your
Alarm.com Service Provider.
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