Scanning Problems - Lexmark MX622 User Manual

Troubleshooting
Missing information on the fax cover page
Action
a
Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b
Send or retrieve the fax.
Is there missing information on the fax cover page?
Cannot send the fax cover page from the computer
Action
Step 1
a
Make sure that the print driver is updated. For more information,
see "Installing the printer software" on page
b
Send the fax.
Can you send the fax cover page?
Step 2
a
From the document that you are trying to fax, open the Print
dialog.
b
Select the printer, and then click Properties, Preferences,
Options, or Setup.
c
Click Fax, and then clear the Always display settings prior to
faxing setting.
d
Send the fax.
Can you send the fax cover page?

Scanning problems

Cannot scan to a computer
Action
Step 1
Perform a copy job.
Is the copy job successful?
Step 2
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Scan the document.
Can you scan the document to a computer?
No
The problem is
solved.
Yes
The problem is
solved.
265.
The problem is
solved.
Yes
Go to step 3.
The problem is
solved.
243
Yes
Contact customer
support.
No
Go to step 2.
Contact customer
support.
No
Go to step 2.
Go to step 3.