Troubleshooting - Pit Boss CLASSIC 71705 Assembly And Operation Instructions Manual

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit www.pitboss-grills.com and click SUPPORT. You may also contact your local Pit Boss authorized dealer or
contact Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM CAUSE
No Power Lights Temperature Control
On The Control Dial is still off.
Board
Not Connected To
Power Source
Fuse Blown On The
Control Board
The GFCI outlet has
been tripped.
Faulty Control Board
Fire in Burn Pot Auger Not Primed
Will Not Light
Auger Motor Is
Jammed
Igniter Failure
Flashing Dots On The Igniter Is On
LCD Screen
Flashing Grill Temperature Is
Temperature On Below 65°C /150°F
LCD Screen
"ErH" Error Code The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
20

TROUBLESHOOTING

SOLUTION
Press the Power Button, and ensure the button glows blue to show there is a power
connection. Turn the Temperature Control Dial to a temperature setting.
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum
10 Amp service (see Electric Wire Diagram for access to electric components) Ensure all
wire connections are firmly connected and dry.
Remove the two screws on the front facing panel of the hopper, above and below the
Digital Control Board. Lift up slightly, and carefully pull it forward. Check the fuse for a
broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
Remove hopper access panel (see Electric Wire Diagram for diagram), and ensure all wire
connections are firmly connected and dry. Ensure GFCI is a minimum 10 Amp service.
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the auger tube. If not primed, the igniter
will timeout before the pellets reach the fire pot. Follow Hopper Priming Procedure .
Remove cooking components from the main barrel. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually
confirm that the auger is dropping pellets into the burn pot. If not operating properly, call
Customer Service for assistance or a replacement part.
Remove cooking components from the main barrel. Press the Power Button to turn the
unit on, turn Temperature Control Dial to SMOKE, and inspect the igniter. Visually confirm
that the igniter is working by placing your hand above the burn pot and feeling for heat.
Visually confirm that the igniter is protruding approximately 13mm / 0.5 inches in the burn
pot. If not operating properly, follow Manual Start-up Procedure to continue use of grill;
however, call Customer Service for assistance or a replacement part.
This is not an error that effects the grill. Used to show that the unit has power and is in
Start-Up mode (igniter is on). The igniter will turn off after five minutes. Once the flashing
dots disappear, the grill will begin to adjust to the desired temperature selected.
This is not an error that effects the unit; however, it is used to show that there is some risk
that the fire could go out. Check hopper for sufficient fuel or if there is an obstruction in
the feed system. Remove pellets and follow Care and Maintenance instructions. Check grill
temperature probe and follow Care and Maintenance instructions if dirty. Check burn pot
for ash build-up or obstructions, and follow Care and Maintenance instructions for ash
build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care
and Maintenance instructions if dirty. Check auger motor to confirm operation (rotation),
and ensure there is no blockage in the auger tube.
Press the Power Button to turn the unit off, and allow grill to cool. Follow Care and
Maintenance instructions. After maintenance, remove pellets, and confirm positioning of
all component parts. Once cooled, press the Power Button to turn the unit on, then select
desired temperature. If error code still displayed, contact Customer Service.