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MERCHANDSERS OPERATION AND SERVICE MANUAL/ Rev. JUN. 2015
8 TROUBLE SHOOTING
Follow the next steps before requesting warranty service. Failure to do so, may result in
service charges for you and may void your warranty:
1) Refrigerator doesn't work:
a. Check that the machine is still connected.
b. Check that the ON/OFF button is in the ON position.
2) Refrigerator doesn't reach temperature:
a. Check that the thermostat is not in OFF position.
b. Check that the machine is not in the defrost cycle.
c. Ensure Equipment is in a ventilated place and removed
minimum of 2 inches from any other appliance and away from
any heat source.
d. The environment maximum temperature must be 38°C / 100°F.
e. To insure proper air flow, product must not be placed higher
than the maximum level mark located on the internal wall of
the unit.
f. If FREEZER, check that the temperature is not Celsius (°C).
g. Check that the gasket is in good condition and door is sealed.
h. Check that the fan is moving. Open the door and press and
hold door switch for verification.
i. Don't put any food inside until the unit has reached the proper
temperature.
j. If FREEZER, food must be previously frozen before being placed inside the
cabinet.
k. Be sure castors or legs were installed.
l. If FREEZER, end user must defrost unit and wait if after wards unit works
3) There is water inside the refrigerator:
a. Check that the drain pan inside the cabinet is in position.
b. Check that there is not food clogging the drain line.
4) There is water under the refrigerator:
a. Check that the drain pipe is over the pan.
Check that the cabinet is level.
b.
Warning:
To in su re proper operation of equipment, it is recommended that the unit
is on for 8 hours prior to the introduction of perishables.
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