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7.
Troubleshooting
7.
Troubleshooting
Symptom
Cause / Source
Symptom
Cause / Source
Oven is set for delay timed
Oven is set for delay timed
cooking
cooking
Oven
will
not
Oven
will
not
heat.
Not open heating element
heat.
Not open heating element
Door not shut tightly. Or oven
Door not shut tightly. Or oven
is in BROIL mode.
is in BROIL mode.
No
time
is
Time of day is not set.
No
time
is
Time of day is not set.
displayed or the
displayed or the
time is incorrect.
time is incorrect.
Door not shut tightly.
Door not shut tightly.
Oven does not
Error code displayed.
Oven does not
Error code displayed.
self-clean
self-clean
Oven set for delay timed
Oven set for delay timed
cleaning.
cleaning.
Oven lamp will
Oven is in the SELF-CLEAN
Oven is in the SELF-CLEAN
Oven lamp will
not work.
cycle.
cycle.
not work.
Light bulb was burned out.
Light bulb was burned out.
Oven is in SELF-CLEAN, or
Oven is in SELF-CLEAN, or
Door
will
not
self-clean cycle has ended
Door
will
not
self-clean cycle has ended
open.
and oven is cooling.
open.
and oven is cooling.
Door Outer Glass
Damaged after shipping.
Door Outer Glass
Damaged after shipping.
Broken.
Broken.
Damaged after shipping.
Door Inner Glass
Door Inner Glass
Damaged after shipping.
Broken.
Cold item placed on hot glass
Broken.
Cold item placed on hot glass
Item dropped on window pack
Item dropped on window pack
Food placed in oven during
Food placed in oven during
Pre-heat
Pre-heat
Use of BROIL mode
Use of BROIL mode
Food is burnt or
Food is burnt or
oven
bakes
Food may be too close to the
oven
bakes
Food may be too close to the
uneven.
heating element.
uneven.
heating element.
Temperature setting too high
Temperature setting too high
for recipe or quantity of food
for recipe or quantity of food
OPERATIONAL DIFFICULTIES AND POSSIBLE CAUSES
OPERATIONAL DIFFICULTIES AND POSSIBLE CAUSES
Troubleshooting Checks
Troubleshooting Checks
Oven will turn on automatically at
Oven will turn on automatically at
preset time. Press CANCEL to
preset time. Press CANCEL to
return to normal operation.
return to normal operation.
Check elements at harness
Check elements at harness
connection point.
connection point.
Check for obstructions, and close
Check for obstructions, and close
door tightly. Check cooking mode.
door tightly. Check cooking mode.
Set clock.
Set clock.
Check for obstructions, and close
Check for obstructions, and close
door tightly
door tightly
Check the error codes list to find
Check the error codes list to find
the cause, and clear error code.
the cause, and clear error code.
Oven will start to self-clean at
Oven will start to self-clean at
preset time. Press CANCEL to
preset time. Press CANCEL to
return to normal operation.
return to normal operation.
Wait for completion of self-clean
Wait for completion of self-clean
cycle.
cycle.
Replace light bulb.
Replace light bulb.
Check display. If display indicates
Check display. If display indicates
PYA, wait for completion of
PYA, wait for completion of
self-clean cycle. When self-clean
self-clean cycle. When self-clean
cycle has ended, please wait 10
cycle has ended, please wait 10
minutes to cool down.
minutes to cool down.
Check packaging condition
Check packaging condition
Question for incident details.
Question for incident details.
Question for incident details.
Question for incident details.
Question for incident details.
Question for incident details.
Check the food is not in oven
Check the food is not in oven
before Pre-heat
before Pre-heat
Check cooking mode.
Check cooking mode.
Check position of bake rack or
Check position of bake rack or
bake tray
bake tray
Check temperature setting. Verify
Check temperature setting. Verify
temperature setting against recipe.
temperature setting against recipe.
30
30
24
Solution
Solution
Oven will turn on automatically at
Oven will turn on automatically at
preset time. Press CANCEL to
preset time. Press CANCEL to
return to normal operation.
return to normal operation.
Replace elements or replace
Replace elements or replace
harness if needed.
harness if needed.
Check for obstructions, and close
Check for obstructions, and close
door tightly. Check cooking mode.
door tightly. Check cooking mode.
Set clock.
Set clock.
Check for obstructions, and close
Check for obstructions, and close
door tightly
door tightly
Check the error codes list to find
Check the error codes list to find
the cause, and clear error code.
the cause, and clear error code.
Oven will start to self-clean at
Oven will start to self-clean at
preset time. Press CANCEL to
preset time. Press CANCEL to
return to normal operation.
return to normal operation.
Wait for completion of self-clean
Wait for completion of self-clean
cycle.
cycle.
Replace light bulb.
Replace light bulb.
Check display. If display indicates
Check display. If display indicates
PYA, wait for completion of
PYA, wait for completion of
self-clean cycle. When self-clean
self-clean cycle. When self-clean
cycle has ended, please wait 10
cycle has ended, please wait 10
minutes to cool down.
minutes to cool down.
Replace door glass.
Replace door glass.
Replace door glass
Replace door glass
Replace door glass
Replace door glass
Replace door glass
Replace door glass
Educate customer not to put food
Educate customer not to put food
into oven during pre-heat
into oven during pre-heat
Educate customer to verify
Educate customer to verify
cooking mode.
cooking mode.
Educate the customer on right
Educate the customer on right
position of bake rack or bake tray
position of bake rack or bake tray
by reference of user manual
by reference of user manual
Educate customer on right setting
Educate customer on right setting
temperature
temperature
User Actions / Solutions
User Actions / Solutions
Oven will turn on automatically at
Oven will turn on automatically at
preset time. Press CANCEL to
preset time. Press CANCEL to
return to normal operation.
return to normal operation.
Call for service.
Call for service.
Check for obstructions, and close
Check for obstructions, and close
door tightly. Check cooking mode.
door tightly. Check cooking mode.
Set clock by reference of user
Set clock by reference of user
manual
manual
Check for obstructions, and close
Check for obstructions, and close
door tightly
door tightly
Check the error codes list to find the
Check the error codes list to find the
cause, and clear error code.
cause, and clear error code.
Oven will start to self-clean at preset
Oven will start to self-clean at preset
time. Press CANCEL to return to
time. Press CANCEL to return to
normal operation.
normal operation.
Wait for completion of self-clean
Wait for completion of self-clean
cycle.
cycle.
Replace light bulb.
Replace light bulb.
Check display. If display indicates
Check display. If display indicates
PYA, wait for completion of
PYA, wait for completion of
self-clean cycle. When self-clean
self-clean cycle. When self-clean
cycle has ended, please wait 10
cycle has ended, please wait 10
minutes to cool down.
minutes to cool down.
Call for service.
Call for service.
Call for service.
Call for service.
Call for service.
Call for service.
Call for service.
Call for service.
Verify the food is not in oven before
Verify the food is not in oven before
Pre-heat
Pre-heat
Verify cooking mode
Verify cooking mode
Put the bake rack or bake tray on
Put the bake rack or bake tray on
right position
right position
Check temperature setting. Verify
Check temperature setting. Verify
temperature setting against recipe
temperature setting against recipe
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